Westside Lexus - Service Center

not all the people work here are respectful and listen customer's concern. also they don't provide clear information about your warranty coverage. customer's concern. also they don't provide clear information about your warranty coverage. More

Daniel is an excellent service advisor. Straight forward and no run around for repairs needed. I bought all my vehicles from Westside Lexus and only service and maintenance here. Thank you Straight forward and no run around for repairs needed. I bought all my vehicles from Westside Lexus and only service and maintenance here. Thank you More

Daniel is very thorough in explaining things related to my vehicle’s maintenance schedule. I greatly appreciate his honesty and transparency on the vehicle maintenance timelines. Daniel is a gem and a grea my vehicle’s maintenance schedule. I greatly appreciate his honesty and transparency on the vehicle maintenance timelines. Daniel is a gem and a great asset to the Westside Lexus family. More

Great experience with Daniel at Lexus service. He explained everything clearly, kept me updated, and truly cared about my car and comfort. He explained everything clearly, kept me updated, and truly cared about my car and comfort. More

Almost every time I’ve been here I’ve had really terrible experiences. I called and got on waitlist for GX and received so updates for months and even when I rescheduled out, all I got was “you’re still on t experiences. I called and got on waitlist for GX and received so updates for months and even when I rescheduled out, all I got was “you’re still on the list”. After a couple of months of calling and emailing I finally got my deposit back. I then decided to go with a larger version the TX and went elsewhere for the purchase. I brought my new car in for service and specified on the phone that I needed the loaner. They said okay you need an appointment before 11 to get one, when I arrived for my 10:30am appointment, I waited 30 minutes to meet with a rep to say they were going to start my service, I said I okay where do I go for the loaner and they said a loaner car was not noted and there were no more available. I had a 4 month old at home I needed to feed so I was unable to wait. I had to reschedule for the following week. Daniel was great the following week and I was in and out with my loaner in 20 mins. More

Daniel is real service consultant, not a sales person. Always professional. Daniel never pushing you to buy or “upgrade “ something on your vehicle unless it’s absolutely necessary, what I really apprec Always professional. Daniel never pushing you to buy or “upgrade “ something on your vehicle unless it’s absolutely necessary, what I really appreciate. Thank you Daniel. More

It’s always prompt and professional, and genuinely cares about it’s customers and their service needs and schedules. about it’s customers and their service needs and schedules. More

It was quick and simple. Didn’t have to wait long at all. Enjoyed my wait. Didn’t have to wait long at all. Enjoyed my wait. More

Mr. Middleton was very professional and knowledgeable about the vehicle we were buying. He was very attentive to all of our questions. about the vehicle we were buying. He was very attentive to all of our questions. More

Daniel is superbly professional and knowledgeable who always ensures excellent customer experience. He is the reason i come to wslx for all my lexus service needs. always ensures excellent customer experience. He is the reason i come to wslx for all my lexus service needs. More