Westside Lexus - Service Center

Almost every time I’ve been here I’ve had really terrible experiences. I called and got on waitlist for GX and received so updates for months and even when I rescheduled out, all I got was “you’re still on t experiences. I called and got on waitlist for GX and received so updates for months and even when I rescheduled out, all I got was “you’re still on the list”. After a couple of months of calling and emailing I finally got my deposit back. I then decided to go with a larger version the TX and went elsewhere for the purchase. I brought my new car in for service and specified on the phone that I needed the loaner. They said okay you need an appointment before 11 to get one, when I arrived for my 10:30am appointment, I waited 30 minutes to meet with a rep to say they were going to start my service, I said I okay where do I go for the loaner and they said a loaner car was not noted and there were no more available. I had a 4 month old at home I needed to feed so I was unable to wait. I had to reschedule for the following week. Daniel was great the following week and I was in and out with my loaner in 20 mins. More

Daniel is real service consultant, not a sales person. Always professional. Daniel never pushing you to buy or “upgrade “ something on your vehicle unless it’s absolutely necessary, what I really apprec Always professional. Daniel never pushing you to buy or “upgrade “ something on your vehicle unless it’s absolutely necessary, what I really appreciate. Thank you Daniel. More

It’s always prompt and professional, and genuinely cares about it’s customers and their service needs and schedules. about it’s customers and their service needs and schedules. More

It was quick and simple. Didn’t have to wait long at all. Enjoyed my wait. Didn’t have to wait long at all. Enjoyed my wait. More

Mr. Middleton was very professional and knowledgeable about the vehicle we were buying. He was very attentive to all of our questions. about the vehicle we were buying. He was very attentive to all of our questions. More

Daniel is superbly professional and knowledgeable who always ensures excellent customer experience. He is the reason i come to wslx for all my lexus service needs. always ensures excellent customer experience. He is the reason i come to wslx for all my lexus service needs. More

Danial was very attentive and gave me great suggestions regarding next steps for my vehicle service. I highly recommend him as a service representative. Westside Lexus is lucky to have him! regarding next steps for my vehicle service. I highly recommend him as a service representative. Westside Lexus is lucky to have him! More

I, a 75 year old woman knowing not much about car maintenance, feel soooo fortunate to have Daniel Kang as my consultant. He is not only very detailed, knowledgeable but also responsive and compassi maintenance, feel soooo fortunate to have Daniel Kang as my consultant. He is not only very detailed, knowledgeable but also responsive and compassionate by taking extra steps to take care of my concerns. I’m looking forward to working with Daniel for long time to come. More

Daniel is the best. Alway ready for my arrival. Keeps me updated on my service. Has assisted me when I have needed special attention. Alway ready for my arrival. Keeps me updated on my service. Has assisted me when I have needed special attention. More