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Westside Toyota

North Olmsted, OH

4.7
3,401 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,401 reviews

May 10, 2024

I dropped off my car for service and was waited on promptly. The check-in process was fast and efficient. I was particularly impressed with the technology (tablet) utilized to document and confirm t More

by duffypat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
May 10, 2024 -

Westside Toyota responded

We're delighted to know that your service experience at Westside Toyota was efficient and satisfactory! It's great to see our technology made the process smooth for you. We'll pass on your compliments to Brooke and the team. Thanks for choosing us, we appreciate it!

May 10, 2024

Awesome customer service. KJ and Steve were exceptionally helpful and friendly. Will highly recommend them to everyone. More

by Walt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and KJ
May 10, 2024 -

Westside Toyota responded

Walt, it's great to know that KJ and Steve provided you with such a positive experience at Westside Toyota. Thanks for your recommendation - we appreciate it!

May 09, 2024

Everyone was pleasant and seemed to be very knowledgeable Service did not take an excessive amount of time More

by Bobgermana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
May 09, 2024 -

Westside Toyota responded

We're glad to know you had a positive experience with our team at Westside Toyota. We always aim for efficiency and knowledgeable service! Thanks for the review!

May 09, 2024

Love the method for check-in and communication of updates on status of repairs! I travel a considerable distance to patronize this dealership. Quality, timeliness, accurate information matter!! Thanks, Wests More

by Toyota Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Service Department)
May 09, 2024 -

Westside Toyota responded

We're glad to know that our check-in method and communication updates are working well for you! It's great to see customers like yourself traveling a distance just to visit us at Westside Toyota. We'll pass your thanks to Mike and the rest of the team, we appreciate it!

May 02, 2024

Unhooked my foglight switch then did not rebook up, unprofessional.2nd had rag under floor mat by gas pedal removed that. Unprofessional. You take something apart you put back the way you found it peri More

by jcrasing62
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Selena
May 02, 2024 -

Westside Toyota responded

I'm sorry to hear about your experience. It's important that our team leaves your vehicle in the same or better condition than when you brought it in and I apologize if we fell short of those expectations here. We'd like to look into this further for you - please reach out at your earliest convenience so we can make things right. Thank you, Kendyl Frye - Customer Relations Manager - (440) 686-1381 - kfrye@fivestaronline.net.

April 27, 2024

We spent a lot of time with Zachary buying a grand Highlander. He was quite knowledgeable and helpful. I guess if I said I would definitely buy another car from him that might say it all. More

by jawsalot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Stokes
Apr 29, 2024 -

Westside Toyota responded

We're glad to know that Zachary was able to assist you in finding the perfect Toyota Highlander here at Westside Toyota. Your willingness to return for another purchase truly says it all! Thanks for your support and enjoy your new ride!

April 24, 2024

Selena and her team were kind, courteous, professional, and fast! I’m very comfortable having my car serviced here! More

by scottppa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selena
Apr 24, 2024 -

Westside Toyota responded

Scott, we're delighted to know that Selena and the team at Westside Toyota provided you with a comfortable service experience. We appreciate your feedback, thanks for choosing us!

April 21, 2024

Clean, polite and knowledge all staff. Car ready when Quoted. Adrianna went above and beyond to give us good service. More

by Bones
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna Anderson
Apr 22, 2024 -

Westside Toyota responded

We're overjoyed to know that you had a great experience with us at Westside Toyota! It's wonderful to see that Adrianna and the team provided top-notch service. Thanks for choosing us, we appreciate your support!

April 20, 2024

I didn't have a scheduled appointment, got me in and out in a timely manner More

by Rona68333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna Anderson
Apr 22, 2024 -

Westside Toyota responded

We're thrilled our team could get you back on the road quickly, even without a scheduled appointment! Thanks for choosing Westside Toyota. Safe travels!

April 18, 2024

Brooke is very detail oriented and takes the time to understand the customer's concerns and prescribe the right solution. To me, this exemplifies customer service excellence and management skills that m More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Samples
Apr 18, 2024 -

Westside Toyota responded

We're so glad to know that Brooke was able to provide you with the excellent service we strive for at Westside Toyota. Your feedback is greatly appreciated, and we are here for any of your future needs!

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