Westside Toyota
North Olmsted, OH
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I dropped off my car for service and was waited on promptly. The check-in process was fast and efficient. I was particularly impressed with the technology (tablet) utilized to document and confirm t promptly. The check-in process was fast and efficient. I was particularly impressed with the technology (tablet) utilized to document and confirm the details of my appointment. My car was ready for pickup within the timeframe promised and the check-out process went smoothly. I appreciated the fact that the service representative (Brooke) reviewed with me the maintenance work performed as well as the results of the multi-point inspection. Suffice to say that I was very satisfied with the overall experience. Well done! More
Love the method for check-in and communication of updates on status of repairs! I travel a considerable distance to patronize this dealership. Quality, timeliness, accurate information matter!! Thanks, Wests on status of repairs! I travel a considerable distance to patronize this dealership. Quality, timeliness, accurate information matter!! Thanks, Westside Toyota and "Mike" for your service and courtesy! More
Unhooked my foglight switch then did not rebook up, unprofessional.2nd had rag under floor mat by gas pedal removed that. Unprofessional. You take something apart you put back the way you found it peri unprofessional.2nd had rag under floor mat by gas pedal removed that. Unprofessional. You take something apart you put back the way you found it period. More
We spent a lot of time with Zachary buying a grand Highlander. He was quite knowledgeable and helpful. I guess if I said I would definitely buy another car from him that might say it all. Highlander. He was quite knowledgeable and helpful. I guess if I said I would definitely buy another car from him that might say it all. More
Brooke is very detail oriented and takes the time to understand the customer's concerns and prescribe the right solution. To me, this exemplifies customer service excellence and management skills that m understand the customer's concerns and prescribe the right solution. To me, this exemplifies customer service excellence and management skills that makes Westside Toyota a quality focused Dealership above the rest. Happy Customer - Much appreciated. More