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Wilsonville Toyota
Wilsonville, OR
5,311 Reviews
Based on decades of customer feedback about the traditional car business, Wilsonville Toyota was created with a one-of-a-kind NO BULL sales process: We think you will find this is the simplest, easiest way to buy a car in the Metro Portland area.
7-time President's Award winner including 2016, and selected Oregon's 2012, 2013, and 2016 Toyota Dealer of the Year from DealerRater!
What's missing from Wilsonville Toyota? Pressure, Hassle, Secrets, Waiting, Gaggles of salespeople standing around out front and, the phrase, "If I could, wouldja?" So, why not pay a no-obligation, no-pressure visit to our store so you can see for yourself?!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 5,311 reviews
June 23, 2009
Eric Kalik is great. He is helpful, informative, Eric Kalik is great. He is helpful, informative, patient and follows through on his word in a timely manner with no prompting. His opinio Eric Kalik is great. He is helpful, informative, patient and follows through on his word in a timely manner with no prompting. His opinion was candid on pros and cons in each response to each querry. Erik is a great asset to this dealership. I would buy another car from him, or anything else I was looking for that he happened to be selling. I hope he gets to see that I think is service level simply glows... Thanks for the chance to speak up.. i rarely have such a good review for service persons expecially car people. More
by sknoell
Employees Worked With
Erik Kalik
Helpful June 19, 2009
ME AND MY GIRLFRIEND WAS LOOKING FOR A HONDA ACCORD FULLY LOADED, CHECKING ON THE WEBSITE THROUGH CARFINDER.COM AND CRAIGSLIST WE RAN ACROSS A 2008 HONDA ACCORD WITH SUNROOF,SATELITE RADIO AND ALL BELLS AND LOADED, CHECKING ON THE WEBSITE THROUGH CARFINDER.COM AND CRAIGSLIST WE RAN ACROSS A 2008 HONDA ACCORD WITH SUNROOF,SATELITE RADIO AND ALL BELLS AND WHISTLES AND RIGHT PRICE. I CALLED WILSONVILLE TOYOTA AND TALKED TO BILL SALESPERSON THERE HE EXPLAINED EVERYTHING ABOUT THE CAR WHO OWNED IT LAST WHY THEY TRADED IT IN WHAT WAS WRONG THE THE CAR AND SO FORTH. SINCE WE LIVE 300MILES A WAY THERE WAS NO WAY WE COULD TEST DRIVE THE CAR. SO BILL SENT ME A CARFAX SHEET ON THE VEHICLE CHECKED OUT EXCELLENT. WE ONLY HAD PICTURES TO GO BY OF WHAT THE CAR LOOKED LIKE ON THE OUTSIDE AND INSIDE FROM THE WEBSITE. SO OF COURSE THIS MADE US NERVOUS. BILL WAS STRAIGHT UP FRONT ABOUT THE VEHICLE ESPECIALLY BEING SO FAR AWAY. TOLD US ABOUT THE 3 TINY SCRATCHES ON THE CAR AND ANY DEFECTS IT HAD. WELL SURE ENOUGH WE FOUND THE CAR WE WANTED. WE GOT FINANCED BY OUT LOCAL CREDIT UNION. I CALLED BILL UP AND TOLD HIM THAT WE WANTED THE CAR AND WE WERE HEADING TO WILSONVILLE OREGON THE NEXT DAY. WE LIVE IN CLARKSTON,WASHINGTON SO WE DROVE TO SPOKANE,WA GOT ON A ONE-WAY FLIGHT TO PORTLAND,OREGON. BILL WAS VERY COURTEOUS ON HIS DAY OFF TO PICK US UP FROM THE AIRPORT AND TO THE DEALERSHIP WE WENT TO PICK UP OUR NEW CAR. WE DID ALL PAPERWORK IN ABOUT TWO HOURS AND WAS ON THE ROAD BACK TO CLARKSTON,WA IN NO TIME. WE WORKED WITH BILL AND HIM ONLY, NO OTHER SALESPERSON. IT MADE THE TRANSACTION GO SO SMOOTHLY. I RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING FOR A VEHICLE. CHECK THESE GUYS OUT FIRST. THEY ARE THE REAL DEAL LIKE HOLYFIELD. More
by KATARA31
Employees Worked With
BILL GRAHAM
June 18, 2009
We just recently purchased a brand new 2009 Rav4 Sport from Boyce at Wilsonville Toyota and enjoyed the entire experience! We visited several Toyota dealers and they have the best dealership and sales st from Boyce at Wilsonville Toyota and enjoyed the entire experience! We visited several Toyota dealers and they have the best dealership and sales staff in the area, no question about it! Also worth noting, we were first helped a week or two earlier, by a gentleman named Roy, who is an excellent ambassador for the dealership, as he patiently helped us narrow down our search and assisted us in our many test drives and convinced us, by his character and with his no nonsense, friendly and honest approach to business, that we would be best served to make a deal at Wilsonville Toyota! That's exactly what happened, and we are very happy indeed! Thanks very much to Roy and Boyce for a great shopping experience and mega ditto kudos to everyone at WT :) More
by beckyburdg
Employees Worked With
Roy Davy and Boyce Maclaurie, Boyce Maclaurie
June 18, 2009
We came in to look for a Sienna but my husband wanted the 4Runner, instead of just letting as choose between the two that have some of the options we wanted on one or the other but not both, James showed as 4Runner, instead of just letting as choose between the two that have some of the options we wanted on one or the other but not both, James showed as other models that have all the options that we wanted but did not pushed as to decide right then and there. He told us to think about it, he let us test drive both the Sienna and the 4Runner and the HIghlander that we actually bought. He told us if we wanted to talked about it first then just come back again if we have already decided. He explained all the options, the financing, the deals that we can get and everything. We went back and forth at the dealership for I think 3 days before finaly arriving at a decision. He did not made us go away eventhough it was already past 8PM. We stayed at the dealership until almost 11PM, bought the car we wanted, got the deal we wanted. He had the car cleaned and inspected for scratches and everything and we drove homoe with the new car very satisfied. More
by ecarillo
Employees Worked With
James Salon
June 10, 2009
We loved our experience at Wilsonville Toyota. Don was very knowledgeable and found us the perfect fit for what we were looking for. Excellent customer service and an impressive can do attitude by our sa very knowledgeable and found us the perfect fit for what we were looking for. Excellent customer service and an impressive can do attitude by our sales associate Don and general manager Jake, will definitely make us return to this dealership again. We were also shopping with two small children and they have a very child friendly atmosphere and facility that accommodated our family nicely. I would definitely use this dealership again. We love our new Toyota Sienna! More
by elizabeth stevens
Employees Worked With
Don
June 09, 2009
This was by far the easiest purchase of a car that I have done. I purchased over the internet and phone, then traveled 500 miles to pick it up. Everything was ready to go and was fast. Eric was friendly and done. I purchased over the internet and phone, then traveled 500 miles to pick it up. Everything was ready to go and was fast. Eric was friendly and picked me up from the airport. This was the best price that I saw for the car, we did not have to haggle, they just offer the lowest price.Everything was super. I highly recommend Eric and Wilsonville Toyota. When I'm ready to buy another car, I will go back to Wilsonville Toyota. More
by PoPince
Employees Worked With
Eric Kalik
June 05, 2009
We went to Wilsonville Toyota because it was on our way back from a VERY bad experience with Beaverton Toyota (they promised us a Sequoia with navigation, but when we made the 2 1/2 hour trip to the dealer back from a VERY bad experience with Beaverton Toyota (they promised us a Sequoia with navigation, but when we made the 2 1/2 hour trip to the dealership it turned out the vehicle did NOT have navigation). We met with Chad Robb and he was very diligent about looking for a Sequoia that had the options we were looking for. To start with it was a much better experience then with Beaverton Toyota. We found the vehicle we wanted in Washington and were quoted a "One Price" quote of roughly $47,400. We asked about the mileage and were told the vehicle had 200 miles on it and would have approximately 350 miles when it arrived the next day. We told Mr. Robb that would be fine. We were supposed to receive a call the next day at around 9am when Mr. Robb arrived at the Washington delaership to pick up the vehicle. By 11am my wife called Mr. Robb to find out the status. He said he was at the dealership and was just about to call us (never heard that before!). He said he had the vehicle and it was equipped just as stated. He said there was just problem...the vehicle actually had 1,300 miles on it and would have nearly 1,500 miles by the time it arrived in Wilsonville. I asked him if it was used and he said "No, it's just been to a lot of different dealerships with deals that didn't work out". He also stated that the Washington dealer had lied to them when asked about the mileage. We asked what they could do since this was NOT what we were told originally. He said they would discount the vehicle price by $.15/mile...or around $200...this is for a nearly $50,000 vehicle. I told Mr. Robb that the going rate for mileage right now is $.50+/mile and we expected more of a discount since the car was basically a low mileage used vehicle. Mr. Robb said they could not discount it more. We asked about the warrante and he said the existing mileage did count against the warranty so we would lose 1,500 miles of warranty. We told Mr. Robb that if they could extend the warranty another 1,000 miles so we would receive the full 36,000 mile warranty that we would accept the $200 discount and proceed. He talked to his sales manager and was told no...there was nothing more they could do. In my opinion this is exactly what Beaverton Toyota did to us...promise us a vehicle with certain features then change it after we had already signed all of the paperwork and spent nearly 2 hours at the dealership. Needless to say, we cancelled the deal and continued to look elsewhere. Out of curiosity, I called the dealer in Washington to ask about the vehicle. The very first thing the salesman told me was "just so you know this is a demo vehicle with 1,200 miles on it and we've discounted the price to $45,300 to reflect this". Immediately I realized that Mr. Robb had lied to us about several things. 1) That the Washington dealer had lied to him. This was obviously untrue as even their website reflected the accurate mileage for the vehicle. Mr. Robb's intentions were obviously to get us "hooked" on a new vehicle then expect us to go ahead and pay $2,100 too much for a demo vehicle. 2) That the vehicle was a new vehicle and had just been passed from dealer to dealer. This was a demo vehicle and had been only to this one dealership since new. 3) That there was nothing they could do with the price. If the Washington dealer had discounted it $2,100 because of the mileage, couldn't Wilsonville Toyota have done the same thing? We've now decided to purchase the vehicle directly from the dealer in Washington at a $2,100 discount from Wilsonville Toyota's "One Price" mantra. I'm very disappointed in the games that Wilsonville Toyota chooses to play. We are experienced buyers with high income, low debt, and a large down payment. We were very straightforward with Mr. Robb as to what we expected and should be treated the same in return. We'll be filing a complaint with the Better Business Bureau and Department of Justice as these type of "bait and switch" tactics are illegal. Consumers should not have this kind of experience purchasing a vehicle in this economy. Hundred's of dealerships are being closed down right now and the remaining dealers should be bending over backwards to support the consumers that keep their industry running. More
by u962241
Employees Worked With
Chad Robb
June 05, 2009
Friendly, professional staff. Scott had us look at a Friendly, professional staff. Scott had us look at a variety of Prius. We viewed Prius' with the different packages. We chose a silver one with jus Friendly, professional staff. Scott had us look at a variety of Prius. We viewed Prius' with the different packages. We chose a silver one with just the package we were looking for. We test drove the car and noticed how comfortable and easy it was to drive. Scott asked if we had questions and answered them in a patient and professional way. Thanks Scott More
by blacknosey
Employees Worked With
Scott McKowen, Scott McKowen
June 01, 2009
Great attitude, no problems, can-do assurance, relaxed waiting, good people. All the people here have been courteous and helpful, from sales to service. I had a bad battery in a new Camry Hybrid. I broug waiting, good people. All the people here have been courteous and helpful, from sales to service. I had a bad battery in a new Camry Hybrid. I brought the car in with no appointment. The battery was replaced without a hassle. More
by don olson
Employees Worked With
The handsome Romanian sales person and the guys in service
May 31, 2009
My great experience with Wilsonville Toyota started when I called on Saturday morning and spoke to the Internet salesman, Don Pendleton. It continued on that same level when I arrived at the dealership wit I called on Saturday morning and spoke to the Internet salesman, Don Pendleton. It continued on that same level when I arrived at the dealership with each person I was introduced to and through to the purchase of my new Prius and and finally my departure. Thank you for an excellent buying experience! More
by jelinville
Employees Worked With
Don Pendleton
