Winter Haven Honda

I'm One Happy Customer! I would like to comment about the positive experience I had when purchasing a new car from Winter Haven Honda a few months ago. The dealership's staff I would like to comment about the positive experience I had when purchasing a new car from Winter Haven Honda a few months ago. The dealership's staff (Robert Shiver and Jacob Wood) were very knowledgeable and friendly from my initial contact with them to closing of the deal. The transaction was drawn up and presented to me without a high pressure sales pitch, which is a quality that I find distasteful at car dealerships. A few days after driving the car home. I received a call from Jacob to inquire as to whether I had any questions about the vehicle and to make sure I was happy with it. During a recent visit to the dealership for an oil change, service advisor Dave Pasquale was very courteous and kept me frequently posted on the progress of my vehicle while I waited in the customer lounge. Within a couple of days, I received a follow-up call from the dealership to ask if I was satisfied with the service I'd received. Overall, I have had a very positive customer experience with Winter Haven Honda and its staff, and I would not hesitate to recommend this dealership to family and friends. In fact....I have! I love my Honda Pilot! Thank you, Winter Haven Honda! More

I can't believe a Honda dealership ripped me off this badly. I was promised a "Q-Certified" car with a warranty that would "cover any problems." The car turned out to have a bad transmission and the pain badly. I was promised a "Q-Certified" car with a warranty that would "cover any problems." The car turned out to have a bad transmission and the paint is now falling off. Also, the brakes had to be replaced, the rear control arms had to be replaced, the front control arm bushings had to be replaced, the battery cable had to be replaced, the driver's door is a different shade than the rest of the car, a hidden burn hole in the driver's seat was discovered, the car pulls to one side and the dealer refused to fix all of it except the battery cable and control arm bushings and both of those took an argument to achieve. I have also witnessed them doing bait and switch on a Honda fit. One salesman told me the best way to buy a Civic from them is to lease it because they "jack the price up on the used Civics to make a huge profit." Not to mention they add an average of $1,500 market price adjustment to almost every MSRP on the lot. This is the worst experience we have ever encountered with any car dealership. I would just say stay away. They sometimes seem friendly until they make the sale and then it is a complete 180 becoming rude, disagreeable and refusing to fix problems even under warranty. More

I was buying a Jeep to pull behind my RV. I stated to both John (sales Manager) and Chris (salesman) I needed it to pull smoothly behind my RV. John had a jeep exactly like the one I was buying and neve both John (sales Manager) and Chris (salesman) I needed it to pull smoothly behind my RV. John had a jeep exactly like the one I was buying and never told me at higher speeds the big tires are more unstable.They both told me they just put new bigger tires on the jeep. It was at the end of the day so my test drive was only up and down the road immediately in front of the dealership at 45mph. Once I left the dealership and got on I-4 the vehicle became very unstable at higher speeds. I called the dealership immediately the next day to share the problem but they really didn't care, the deal was done. I asked for the stock tires they took off of it but they would only SELL them to me. They wanted another $500 for these tires!! If I didn't share with them how I was using the vehicle I could possibly understand but John knew my use for it and owning a Jeep himself how would he not know how it would handle with big tires.?! Buyer beware!! You can not trust these people!! Also watch out, when you sit down to sign they have a $199 processing fee plus a $699 dealer fee. Do not trust these people. Buyer beware More

I was there today looking for a car with my father. The dealers didn't even seem to care and proceeded to insult both us and our intelligence. One said, and I quote, "Now you know, you maybe won't get the dealers didn't even seem to care and proceeded to insult both us and our intelligence. One said, and I quote, "Now you know, you maybe won't get the car at that price. You need to have a veeery high credit score and some money down," as if he were speaking to a mental patient. My father may be an immigrant but it's disrespectful to assume 1)he doesn't have the money or credit score for a car and 2) he can't comprehend the basics of American economy or the english language. After we had made an offer (a reasonable few hundred dollars short of their advertised price at their location), we received no counter offer whatsoever, and instead received a "Really?! What do you want me to do with this?! No!" from the manager. We immediately took our business elsewhere. More

I had bought 3 cars in my lifetime and as a woman buying cars is not easy and a woman with an accent worst. My experience with Winter Haven Honda was wonderful. I did my business through there website and w cars is not easy and a woman with an accent worst. My experience with Winter Haven Honda was wonderful. I did my business through there website and when I went to sign the papers the price we agreed was the same not hidden cost. Financing was smooth ride. They made it so easy that I am going to buy another car. I will recommend this dealer to anyone. Thank you Craig for making it so easy. More