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Wolverine Spartan Toyota of Lansing

Lansing, MI

Overview
Reviews
Vehicles
4.8
1,055 Reviews
Call Dealership (517) 492-6526
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5701 South Pennsylvania Avenue

Lansing, MI

48911

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Showing 1,055 reviews

March 07, 2024

They were prompt and efficient. Mike the service writer communicated the potential need of additional repairs but didn't pressure me. More

by SJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Smith
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Mar 07, 2024 -

Wolverine Spartan Toyota of Lansing responded

We're glad to know you had a positive experience with Mike and our team at Spartan Toyota. We aim for clear communication without pressure, so it's great to see that reflected in your visit. Thanks for the review!

Helpful
March 05, 2024

The dealership does a vehicle inspection when doing an oil change. The inspection showed I need front rotors and pads., the cost $551.after shopping around, I took my truck to a different mechanic to do More

by Pwkinder565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Moubray
Report | Print
Mar 05, 2024 -

Wolverine Spartan Toyota of Lansing responded

I'm sorry to read about your experience. It's important for us that our customers trust the advice we provide, and it seems like there was a misunderstanding here. I'd appreciate the opportunity to discuss this further with you so we can understand what happened and work towards resolving any issues. Please reach out at your earliest convenience. Thank you, Brian Cogley - General Manager - 5173946000

Mar 11, 2024 -

Pwkinder565 responded

Two days later, I spoke with the service writer. We discussed the vehicle inspection; the dealership offered a discount off the brake service.

Helpful
March 02, 2024

Terry is always a great communicator, I would recommend to anyone. Awesome service every time! More

by bcram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Report | Print
Mar 04, 2024 -

Wolverine Spartan Toyota of Lansing responded

Thank you for leaving Spartan Toyota a five-star review! It's great to know that Terry was helpful. See you next time!

Helpful
February 27, 2024

Excellent service at the dealership yesterday. Your service person that waited on me couldn’t had been more helpful throughout the service Thank you More

by William Klein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Report | Print
Feb 28, 2024 -

Wolverine Spartan Toyota of Lansing responded

William, we're delighted to know you had an excellent service experience at Spartan Toyota. Your kind words are greatly appreciated!

Helpful
February 23, 2024

Very helpful to work with! Workable and flexible re: my situation of purchasing vehicle from out of state. More

by catspurring
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff
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Feb 23, 2024 -

Wolverine Spartan Toyota of Lansing responded

We're glad to know you found our team at Spartan Toyota helpful and flexible, especially with your out-of-state purchase. Thanks for the positive review!

Helpful
February 22, 2024

Very friendly and the employees in service dept. Are very knowledgeable. And on top ..a great car wash More

by sandra williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Report | Print
Feb 22, 2024 -

Wolverine Spartan Toyota of Lansing responded

Sandra, we're glad to know you had a positive experience with our service department at Spartan Toyota. Thanks for the shout out about the car wash too!

Helpful
February 13, 2024

Very pleasant people to work with. Always answers your questions. Very helpful in every way possible.:/ More

by Jaynephelps4:
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David konkel
Report | Print
Feb 14, 2024 -

Wolverine Spartan Toyota of Lansing responded

Jayne, we're delighted to know you found our team at Spartan Toyota helpful and responsive. Thanks for sharing your positive experience with us!

Helpful
February 10, 2024

Great service. Resolved my problem and saved me money! Went in with what we thought was a blown engine and came out with a $350 repair. Couldn’t be happier! More

by JulieK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Report | Print
Feb 12, 2024 -

Wolverine Spartan Toyota of Lansing responded

Julie, we're so glad to know that our team at Spartan Toyota was able to resolve your issue efficiently and save you some money in the process. Thanks for sharing this positive experience - drive safely!

Helpful
February 09, 2024

The attendant was prompt and efficient. The length of time was less than was expected. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Report | Print
Feb 09, 2024 -

Wolverine Spartan Toyota of Lansing responded

Annie, thank you for sharing your wonderful service experience with our team at Spartan Toyota! We hope to assist you again down the road!

Helpful
February 01, 2024

Great service they were very nice and treated us very well they did and amazing job! More

by Sigisandoval123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Report | Print
Feb 01, 2024 -

Wolverine Spartan Toyota of Lansing responded

We're glad you enjoyed working with us! We appreciate your business and hope to see you again for another great service at Spartan Toyota!

Helpful
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