This review is about their sister store – in Manassas, Virginia, called Manassas Public Auto Auction. There was no way to leave a review about them, but since they have same primary ownership – I believe the review fits.
Scam artists is the description that best fits this dealer. We test drove a truck, it ran really well so we put in down payment of $6000, only financing $2900. We went to pick up the truck we bought and had to fill-in financing paperwork and as we left the parking lot, the truck didn't run right. We turned right around but since it was late, the dealer was then closed. We called the next day and they said tough luck, sold as is. We called again and then was told to bring it in the following week so they could look at it. They said they called the bank and they bank said since we bought a running truck, the truck should be running. We stopped by the auto store and they ran a diagnostic and we bought $1000 in parts to fix all the things wrong with the truck, per their codes. We have receipts. When we talked to the Manassas Auction place, they admitted to us the truck never should have been sold to us like this, a total piece of JUNK. Since we didn’t trust them too much by now, we took it to a Ford dealer and they did a thorough diagnostic test. Ford said it was timing gears which cost another $1200 to be fixed.
Then we called and Manassas Auction and they said bring it back and they will look at it. We did. They ordered part to fix it cheaper than Ford dealer, but then days later explained we should go ahead and take it to the Ford dealer because the manager had NO FAITH in his own mechanic because he ordered the wrong part. They said they talked to the bank who told them they had to pay $600 of the $1200 fix. So we picked up truck, took it back to Ford to be fixed – it is still there now. In the meantime, we called the bank and the lady there said she never told the Manassas Auction place that they only had to pay $600. She told them they had to sell us a working truck since we financed it. So basically they LIED THROUGH THEIR TEETH. When we called Manassas Auction back to confront them, they said suck it up because we were lucky they gave us a penny towards fixing it. Really?
We will have the last word, and the last laugh because we have EVERY RECEIPT and God as my witness, I am going on a campaign to let everyone know how shady the Manassas associate dealership does business. No one should buy a car or truck from them unless you want to piss away your money. They are LIARS (and you can call the bank and ask them too) and they are sneaky thieves!
I Recommend This Dealer:
the sales manager and finance officer and several others
Did you find this review helpful?