Rusty Eck - Service Center

As a repeat customer at the 65th & L St. Lincoln location I went to the new Lincoln location for an oil change on my two vehicles. I called and made the appointments for 8am with the second vehicle followin I went to the new Lincoln location for an oil change on my two vehicles. I called and made the appointments for 8am with the second vehicle following the first. We dropped off the fist vehicle and asked for a call so we could come back and switch vehicles. I waited for 1hr and 15min and drove back thinking they would surely have the first vehicle done. To my surprise they hadn't touched the vehicle! I asked what was going on and they said "I was next in line". I then asked why I made an appointment if it wasn't followed. No response came. I then asked how much longer would it be before the second vehicle was serviced. The response was "there are two vehicles ahead of it". I then asked if they would provide a loaner. No was the response. Long story short, I had the first vehicle serviced and told them to forget the second! I waited another half hour before my vehicle was done and then left. I will not be back! I had similar issues with the 72nd St. Woodhouse location. I stopped going there. Now I have to find a reputable location to do my service. I would not recommend either of these two locations as well as the Plattsmouth Woodhouse location. It seems Woodhouse has forgotten what good service does in keeping repeat customers. That comes from a customer of nearly 45 years. More

Experience was less than i expected...individual behaviors include driving with hood open and hanging out drivers door. Individual jumping over caution tape versus walking around it. Cashier basica behaviors include driving with hood open and hanging out drivers door. Individual jumping over caution tape versus walking around it. Cashier basically threw a pen at me to sign document and told me to keep pen. I understand we are in strange situation with covid pandemic but I felt as a Lincoln customer the service would be better. Never imagined that I would see my vehicle, with the hood up, backed up and then driven forward with technician literally handing out the door while driving. That would not not meet my safety standards. Visit was for vehicle service. More

repair on Ford Ranger Had an oil change on the truck ,while in I had them check an oil leak . I was told it was the valve covers leaking. A week later I had them replaced I Had an oil change on the truck ,while in I had them check an oil leak . I was told it was the valve covers leaking. A week later I had them replaced I was told it would be $755.00 fine no problem , till I got it home .The next morning I notised it still leaked, so I waited a week to see if it was just excessive oil . it wasn't Took it back to check again , now the said it was the pinion seal leaking ,that cost another $300.00 turns out that was the leak. The person that checked it did not do a very good job diagnosing the problem ,because a $300.00 problem cost me $1055.00 More