World Ford Pensacola

Having been to multiple Ford dealerships throughout the country, it is safe to say that this one has been the best so far. The staff was happy to negotiate both on price of sale and on trade-in, as well a country, it is safe to say that this one has been the best so far. The staff was happy to negotiate both on price of sale and on trade-in, as well as patient and helpful. Both the salesman and the sales manager were very eager to answer questions. Mark Wallace even took an extended amount of time to explain how to utilize all of the Sync features with the new car. Extremely satisfied with the level of care as well as the price and financing that was provided. I will definitely be returning when it is time to purchase my next vehicle. I highly recommend this dealership to everyone. More

Brought my car in because my ABS light was on and my car shuddered. $1,142.75 later I drove it away and 3 miles down the road the ABS light is on again! Explain that one. Sitting in shop waiting again t shuddered. $1,142.75 later I drove it away and 3 miles down the road the ABS light is on again! Explain that one. Sitting in shop waiting again to "see what the problem is"! Don't bring your car here if you are smart I never will come here again for any reason! More

I have been a customer of World Ford since I bought my Focus in 2005. I was happy with the deal then, and when the Fusion came out in the 2010 body design, I had to get it. So I had an accident that total Focus in 2005. I was happy with the deal then, and when the Fusion came out in the 2010 body design, I had to get it. So I had an accident that totaled my car, and I was able to get the Fusion I have right now, and they were able to fix my car as well. So therefore I had to make sure to go to World Ford to get the Fusion I wanted. After the accident, when I was finally able to get another car, I went straight to World Ford. I want to get a 2010 Ford Edge. So I hope to go there, and I highly recommend going to World Ford that I wanted to do a commercial or testimonial for them. Sherman More

World Ford is the best dealership that I have ever been to. Tommy and Mark in new car sales,Valerie in in service I will not go any were,But World Ford I would recommend them to any friend, family or a str to. Tommy and Mark in new car sales,Valerie in in service I will not go any were,But World Ford I would recommend them to any friend, family or a stranger. All of you there rock. Keep up the good work And I will always return. Thank you for all that you do for me. More

The badgering and holier than thou is unbelievable as I try to get a reasonable price on a 2011 Mustang. I just walked out...... Forget about trying to accomplish a test drive with the wife alone. We had try to get a reasonable price on a 2011 Mustang. I just walked out...... Forget about trying to accomplish a test drive with the wife alone. We had the sales rep in the back seat and the conversation was uncomfortable at the least. At over 50 years of age and retired military, it was the worst experience I have ever experienced with attempting to purchase a new vehicle. PERIOD ! More

To make a long story short: Wife pre-orders a new Fiesta To make a long story short: Wife pre-orders a new Fiesta with the FORD official site. At time of delivery we discover: - Keypad is missing - Syn To make a long story short: Wife pre-orders a new Fiesta with the FORD official site. At time of delivery we discover: - Keypad is missing - Sync option is missing When asking for it, discovered more discrepancies. Sales person discovers the keypad in a box as well as mud flaps protection, nothing was installed. Still wanted us to sign all the papers, even if we did not take delivery that day (or possibly the next). I refused. I asked for a manager to give a feedback. I expected a simple: "Sorry, we need to do better' Instead I had a condescending answer: - This is a new car, we did not know how to order it (?????) Then the kicker: - You do not have to buy the car. I suggest to anyone thinking of buying a Ford: - Walk off to another dealership In addition (for a purchase anywhere): - Get an COMPLETE descriptive copy of the car order with all the options - Physically take the time to verify the car BEFORE signing anything for delivery. - Double check final bill with original sales contract More

After repeatedly promising that he could get our payments to 400/month with a 4.9% APR (after we waited literally 4 hours for the paperwork) our salesman BRIAN AGCAOILI (Asian man) tried to jack the price up to 400/month with a 4.9% APR (after we waited literally 4 hours for the paperwork) our salesman BRIAN AGCAOILI (Asian man) tried to jack the price up 50 bucks a month literally as we sat down to sign. He tried to tell us our credit wasn't good enough for the 4.9% offer (I check it monthly and checked it again when we got home and it was excellent) we then said we would use USAA's financing (4.4%, which would actually decrease our payments, right? If 4.9% was going to get us 400/month then 4.4% should be even less) but he only came down to 440 a month. He is a liar and he wasted four hours of our time - after promising to do "Whatever it takes" to get our payment to 400 a month. More like "whatever it takes" to make a buck. If you go there, make sure to AVOID Brian Agcaoili!!!!! More

Had defect with my 2007 F150 emblem and tried to get warrenty work done but was treated very badly by body shop. I actually requested parts to take to another dealer to install but was refused. It seem warrenty work done but was treated very badly by body shop. I actually requested parts to take to another dealer to install but was refused. It seems that they would rather argue than just do the right thing. I chose to keep the truck with defective emblem rather than deal with body shop even though the work would be done free. More

I purchased a F150 new in Jan 06, not a positive experience, this dealer was one of the worst. The service is far worse, for warrenty work I was told numerous false information. One simple job too experience, this dealer was one of the worst. The service is far worse, for warrenty work I was told numerous false information. One simple job took eight days when I complained I was told that part of the problem was the holiday on Monday, it was actually the week before. I was told because I replaced a headlight bulb with a off the shelf regular Sylvania bulb the burned wire harness was not under warrenty and the non-Ford buld was the reason. I had the same warrenty work done again at Astro Mercury across the street and it took 30 hours vs eight days at World. When parts did not arrive for this truck I was told that they simply waited untill the parts came in. They did not make a phone call to check on the delivery date. I recently purchased a GMC because of the dealer, I did not want to have to go to World Ford for warrenty work. More

Purchased a 06 F150 four years ago, what a joke. Since then service is worse, adviser had more excuses than our federal government. Said the service time (eight days)was longer than expected because of th then service is worse, adviser had more excuses than our federal government. Said the service time (eight days)was longer than expected because of the Monday holiday, there was none, it was the previous week. Told light harness failed due to replacement(not Ford) bulbs, they were traditional off the shelf at Advance. How much time do you have? Recently went to a GMC mainly to avoid this dealer FYI untill I traded I started going to Astro across the street, they can service Fords. Great people but they cannot sell me a new Ford truck. More