Wright Nissan

I recently purchased a 2021 Nissan Titan XD Pro4x for $46,500 that was Nissan Pre-Owned Certified by Wright's Service Department. I drove 12 hours one way to pick it up and by the time I got back home t $46,500 that was Nissan Pre-Owned Certified by Wright's Service Department. I drove 12 hours one way to pick it up and by the time I got back home the vehicle was leaking rear diff fluid. I took it to my local Nissan Dealer and they told me that rear diff was leaking, so badly that they didn't want me to drive it. They also told me that Wright had replaced the rear pinion seal at 18,389 miles, which they NEVER mentioned in the buying/purchasing process, nor was it disclosed on the "window sticker". I had a myriad of other "quality" issues that one would not expect buying a $46,500 vehicle with less than 20,000 miles. When I reported the other quality issues to Wright management, they responded with sending me a $25 Starbucks gift card. Spend $46,500, experience issues and receive $25 gift card. That doesn't seem like an exchange of equal value. To be fair in my review, both my sales rep and the financing work Cassandra was an overall positive experience. Both did a good job in their communication with me throughout the sales/buying process. That said, this dealership lacks transparency and integrity with its leadership and quality with respect to its service organization. Can't believe Nissan allows itself to be represented this way. More

This is a SCAM CENTER, I would recommend going anywhere else. My fiancé took a 2010 Nissan Rogue to this dealership 2 weeks after the vehicle passed inspection for a transmission problem. The original else. My fiancé took a 2010 Nissan Rogue to this dealership 2 weeks after the vehicle passed inspection for a transmission problem. The original inspector said the issue with the transmission does not keep the vehicle from being inspected and said it was safe to drive. We told Nissan write service what we were told and that many online forums also suggest that this is a transmission issue or a torque converter, with the vehicle shaking only between 30-40 mph (common issue on Nissan forums). Nissan and their service advisor, Meghan Stanton, instead told my fiancé that her car was unsafe to drive, should never have passed inspection, and that it was even a fire hazard with something rubbing against the gas tank. They gave her a 2800 estimate for axles, driveshaft, and u joints and told us after this service we would probably still have the same shaking we were experiencing. I refused the work and paid for the diagnostics and took the car back to the original inspector. The inspector put the car on a lift for me and walked me through everything in Nissan Wright's estimate. Everything on the estimate was untrue. They confirmed the vehicle was fit to be inspected and safe to drive. When I went back to the dealership, the service manager, named Russ Miguel, would not take any accountability for anything. He claimed that the inspection status was the other shops "opinion" as if there weren't state-wide standards in place for PA inspections. He neither confirmed nor denied his service representatives comments on the safety of the vehicle, said he would "have to check the call logs". He refused to give me contact information or schedule an appointment for his boss or anybody else in the organization, just said "someone will reach out to you". He wouldn't even consider refunding the diagnostic charge even though it is clear as day that the estimate we received was at best unethical and at worst criminally fraudulent. I suspect Nissan Wright Service center gave this estimate to my Fiancé assuming she would not know any better. Even the estimates they gave were high for what the repairs were. I would describe the service as predatory, unethical, and morally reprehensible. Please. Do. Not. Go. Here. More

I attempted to purchase a vehicle but there wasn't much dialog, I wish there was an opportunity to atleast have a discussion to put the deal together. dialog, I wish there was an opportunity to atleast have a discussion to put the deal together. More