Yankee Ford

I live in out of state, and called them to discuss the I live in out of state, and called them to discuss the purchase of an older very low mileage Jeep they had on their website. I expected this to I live in out of state, and called them to discuss the purchase of an older very low mileage Jeep they had on their website. I expected this to be a simple transaction, my family and I owned several jeeps identical to it, and I had been searching for one for a while. I liked the body style of the model. The experience started out well Dale Schaper responded quickly to my email with photos and a video, as the jeep had just been taken in trade. He also quoted me a price. After getting the emails and seeing the condition I felt my search was over, but felt their price was a bit high. I emailed Dale back after looking up the Jeep on Edmonds, KBB, and NADA. They were at the very top of the blue book value which varied by $2,000 between the sites. I knew what I was willing to spend on the Jeep because of its age and offered it, which cut $800 off their asking price. I expected to get a reply somewhere in between. I was not trading in anything and had a cash deposit. Dale’s response after talking to his sales manager was that the price was firm, that Vauto; a software you have to purchase showed their price to be a sale price. At this time I asked Dale what type of deposit would be required to hold the vehicle until I could make the trip to come get it, which would be 4 or 5 days. He again had to check with his manger and asked for $1000 deposit. This seemed extremely high as I have never had to put down more than $150, and that was on a truck costing twice as much. I decided to sleep on it. The next day I discovered the Jeep was on their website for almost exactly what I offered originally, I email Dale questioning the price change over night, but agreeing to purchase it with a $500 refundable deposit, if the vehicle was not as promised. Dale emailed me back accepting the deposit but commenting that it was very “light” to accept so little to take a car off the market. He also implied his manger didn't have confidence in my ability to complete the sale, he had run no credit report at all at this time, and knew nothing about me. Then he went on to inform that the price on their website was wrong, and the price he quoted me was wrong too. The manager had set the price $88 higher, that was now the price. $88, that’s it, and they wouldn’t move, that’s after they screwed up multiple times on the price, they wanted the $88! This dealership is a disgrace, the salesmen are puppets, and from similar reviews I have read the manager needs to be fired. They like head games, or are completely disorganized. After few days of dealing with this, I walked away from the deal. I could just imagine what surprises awaited me if made the 5 hour drive, it wasn’t worth it anymore. In my next to final email to them I pointed out their ridiculous deposit was the same as I put down on the house I just bought (which cost nearly twenty times the Jeep), which I bought on my own, that should have told them exactly where my credit stood. I hope it cleared up their fears about my ability to complete the transaction. I have one more email for them; next week I’ll take delivery of a much newer SUV, what was more expensive, with 10,000 miles on it. I’ll send them a picture of it and thank them for their complete lack of professionalism. My advice to the rest of you is simple: RUN AWAY!! More

I went to Yankee Ford searching for a late-model, used Mazda. When I got there, I walked in and nobody came up to greet me. I sort of wandered around the cluttered showroom for several minutes. People wer Mazda. When I got there, I walked in and nobody came up to greet me. I sort of wandered around the cluttered showroom for several minutes. People were looking at me, but I couldn't tell if they worked there or not. As I headed outside to the lot, someone finally asked me if I needed help. Ed Brown was fairly nice at the beginning. I knew the vehicle I wanted to look at before I got there, so I told him, and he took me over to it and brought it out so I could test drive it. Okay, so far so good, I suppose. A little curt on the customer service so far, but whatever, let's take this for a spin. When I returned, he mentioned that there was a newer car of the same make and model for sale as well. When I asked him how much it was, he said "Millions. But we'll charge you less. Take it for a spin." That was anything but helpful. This made me a little more wary, but I took it for a spin anyway. When I got back, he asked me which one I liked better, and I said the first one, mostly because I actually knew what the price was (only because I had looked it up online beforehand). We sit down and he arranges for a guy to look at my current vehicle which I was going to trade in. He takes down my info, then immediately gets into "What can I do to get you to drive this car out today?". Now, I had absolutely no intention of buying anything that day, and I told him that at least 5 times, but the pressure kept coming. After finding out my trade-in value, he left for a bit to crunch the numbers, I guess. It was at this time that I noticed how unprofessional the entire place was. The salesmen who weren't with any customers were running around showing each other their phones, cracking jokes, and just being very loud and obnoxious. And I KNOW that they saw me sitting there because they looked right at me. They had a radio on, for background music I'm guessing, and while I was there, I heard a commercial for Casco Bay Ford. I thought it was odd that this Ford dealership would allow public radio stations in its lobby, when there are advertisements for OTHER Ford dealerships on. If you're going to have any music, make sure it's not broken up with commercials for your competitors. I ended up checking out Casco Bay Ford right after I left, oddly enough. When Ed came back with some bogus monthly payment numbers (he hadn't done a credit check yet) I said to him again, that I really wasn't ready to buy anything that day. The next thing out of his mouth was "So, what time Monday?". I was there on a Saturday, and for good reason. I work a full-time office job, so I had to go on a Saturday, and he just assumed that I would be able to drop everything and come in again. So I said to just call me mid-afternoon on Monday, and I'll let him know what I've decided. Then he stood up and said talk to you on Monday. Within about a minute of me saying that I wasn't ready to buy that day, I was getting the heave-ho, out the door. These guys apparently don't have time to waste on people who aren't there to buy a car that day. That's definitely the impression that I got. I mean, it's kind of good that he didn't drag things out and try to change my mind, but he's the salesman - he should be doing anything he can to sell me a car, right? I could tell that he didn't care at all about me, once he found out I wasn't going to be giving him any money that day. So the weekend goes by, and I'm at work on Monday, expecting him to call shortly after lunch. My phone rings at 10am, and I don't answer because I'm in a meeting, thinking if it's the sales guy he'll leave a message and I can get in touch with him later. He didn't leave a message. He called me again on Wednesday, again around 10am, and I told him that I was not interested in the car anymore. He says, "Okay, bye." then hangs up... Thus, the conclusion of my relationship with Ed Brown from Yankee Ford. And I'm never going back, and I suggest you don't go either. One final note. I was looking at a 2011 used car, and it was absolutely beat to xxxx. Scratches all over it, dog hair in the back, the rear bumper had huge gouges in it, and a warning light kept coming on during the test drive. And they wanted like $16k for this thing! What I'm saying is, if you're getting used, expect something beat up, and expect to pay too much for it. And if you're looking for a new Mazda, don't go here, because they "can't sell them new" according to Ed, which I found odd for a Ford dealership, because they are closely affiliated with Mazda. Moral of the story is: STAY AWAY!! More

I was not looking forward to car shopping as I don't care for all of the haggaling that goes on to get a fair price. I went to a couple of dealerships, and unfortunately for me, 'Yankme' Ford was the o care for all of the haggaling that goes on to get a fair price. I went to a couple of dealerships, and unfortunately for me, 'Yankme' Ford was the only one that had the exact vehicle I was looking for. Their price was fair, but their attiitudes stink! Marty Darling could not be more of an xxx to deal with. He is rude, arrogant and has no people skills - especially once you sign on the "dotted line" - then you don't even exist in his eyes. Just get out . . . .so he can walk around the showroom some more with his high and mighty attitude. I will NEVER purchase another vehicle from them, even if they have a fair price, being treated like a human being is worth something in my book! More

This was our fourth Dealership within an hour and a half. We had become frustrated with what we were hearing and how we were being treated. So the first thing I said when Nathan, at Yankee Ford, asked how w We had become frustrated with what we were hearing and how we were being treated. So the first thing I said when Nathan, at Yankee Ford, asked how we were doing was "Frustrated". He inquired and things got better from there. He showed us only Vehicles we said we were interested in. He did not try to push us into anything more than what we had in mind, which we didn't even know what we had in mind really. We started off by looking at just the 7 passengers, to waste no time, then we looked at miles and condition. We test drove the Vehicles that most caught our interest. The biggest eye catcher, was a Ford Explorer. After test driving it, We fell in love with it. Once we saw the price, on Paper by Tony, we were ready to just walk out. But Tony, a miracle worked, talked to us. He showed us the figures and it was a crazy figure that we knew we could not pay. So we told him we are just going to look at some of their other Vehicles. He wasn't going to let me give up on that Explorer that easily, he knew we really liked it. He talked to us and there was no pressure at all involved. We agreed on a payment that we could afford. He pretty must told us he would see what he could do, but he really doubted he could help, but was willing to try. WE really doubted he could help us too, We had a small window to work with. I was SO convinced that they could NOT help us, that I went back out and re-looked at the Mini-vans, which my husband and 3 children did NOT want at all. I walked back into the showroom and Tony met us back at the table. He asked me if I was ready to be shocked. I thought this was going to be still far from what I had told him for a payment. I was WRONG, he did shock me. He came back with a higher amount for our Trade in, an incredible Interest rate, and told us what we needed to put down and, I can't believe it, we ended up ONLY $20.00 over the figure I had given him. I don't know how he did it, he made it happen for us. Thank you so much Nathan and Tony... (We have a couple issues with the Vehicle that need to be fixed and I have an appointment for next week, will write an update on the service at Yankee Ford as well and if everything goes as smoothly with that area) Nancy- Gorham Maine More

STAY AWAY! You will be RIPPED OFF big time if you take your car for service at Yankee Ford. A service agent , "Buzz," told me I needed work I suspected was not necessary and quoted me a sum for parts for your car for service at Yankee Ford. A service agent , "Buzz," told me I needed work I suspected was not necessary and quoted me a sum for parts for the job that seemed ridiculously high. When I told him I didn't want the work done, he became irate. I'm sure he thought that, as an older woman, I was easy prey. I took the car to another service center and the mechanic told me the work was not necessary, and even if it was, the prices given by Yankee Ford for the repair and the the part I was told was needed were astronomically high. It's clear that service writers at Yankee Ford, like those in many unscrupulous dealers and other service centers, are salesmen who receive incentives to recommend service that isn't needed and overcharge for work being done. The more work they convince you your car needs, the more money they receive. I completely agree with the other reviewer. These people are scam artists. Do NOT TRUST THEM. Take your business elsewhere. More

Stopped in to meet diesel tech as other dealers are terrible! Not in on MLK Day, but Nate came out in bitter cold to ask if he could help. showed us several cars, we said there were three we would cons terrible! Not in on MLK Day, but Nate came out in bitter cold to ask if he could help. showed us several cars, we said there were three we would consider if the number for our two trades was decent. Tony came up with numbers that were more than fair, and we left with our new car! Great experience, frigid weather! (A car dealer would say, "The weather's cold, our deals are HOT...). More

The service department at Yankee Ford has always provided excellent service for my E-250. Today I decided to bring in my wife's BMW for a state inspection and to have the winter tires put on. Once again I excellent service for my E-250. Today I decided to bring in my wife's BMW for a state inspection and to have the winter tires put on. Once again I was impressed by the friendly service. They took the car with only a few moments notice promising to fit it in during the day. By 5:00 the car was done, new sticker, summer wheels neatly bagged and placed in the trunk. Also they had topped off the washer fluid, free of charge. Thanks guys! More

I have bought my last 4 cars from Marty. Marty has always been good to me and has always treated me well. Anytime I have a question or concern, Marty takes care of it for me. We bought a 2013 escape always been good to me and has always treated me well. Anytime I have a question or concern, Marty takes care of it for me. We bought a 2013 escape and the next day it was recalled, Marty called me and got me in a rental so they could figure out what they were going to do about recall. We ended up getting a whole new 2013 escape that wasn't recalled. I will go back when it's time for another new car and see Marty. Thank you Marty and thank you for treated me so well! More

I recently had a very pleasant buying experience at Yankee Ford in South Portland. I had submitted an online inquiry on a 2013 Ford Fiesta via the Ford.com website. A few minutes after submitting the i Yankee Ford in South Portland. I had submitted an online inquiry on a 2013 Ford Fiesta via the Ford.com website. A few minutes after submitting the inquiry I was contacted by Tony Esposito at Yankee Ford. I trade vehicles every 2-3years and I was willing to quickly close on a deal if Yankee could meet my price. After telling Tony of the trade deal that I had in mind, he said he would get right to work and see what he could do. He called back within 30 minutes and we agreed on a deal that was even a bit better than what I had initially proposed. Yankee Ford gave me terrific value for the vehicle that I was trading in for the Fiesta. The whole process was amazingly quick and easy…and everything was agreed to right over the phone which saved me a great deal of time. Tony had to get the vehicle I wanted from an out of state dealer and he went the extra mile to get the color that I preferred and he was able to get the vehicle in less than twenty-four hours! The car was brought to Yankee Ford the very next day and when I went to pick it up there were no surprises. Everything that we had agreed to over the phone went off without a hitch. I really appreciate the efforts of Tony as well as the assistance of salesman Neil Esposito and finance manager Dale Schaper in making this trade extremely easy and enjoyable. More