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Yates Buick GMC - Service Center
Goodyear, AZ
44 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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44 Reviews of Yates Buick GMC - Service Center
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April 11, 2024
Ladies do not go here unless you want to be taken advantage of! I came to get an oil change and they lied and told me that my car battery was very low and that I needed to get a new one. Michael Kenn advantage of! I came to get an oil change and they lied and told me that my car battery was very low and that I needed to get a new one. Michael Kennedy was my service advisor and he was trying to get me to purchase a $300 car battery even though I told him I had JUST bought one at Autozone. He insisted my car battery was in immediate need of a replacement. Later that week, I went to Autozone and had them test my car battery, which came back at 80%! I didn't need a new car battery at all, but Michael had tried to scam me into purchasing a new one. Please ladies, beware! I feel like they definitely tried to take advantage because I am a young woman who appears to know nothing about cars. Michael Kennedy was my service advisor and Alejandro M was the technician. Please beware of these men! More
by Adrianna M
Employees Worked With
Michael Kennedy, Alejandro M
Helpful January 25, 2024
Service Dept. awful so don’t buy from here. I only bought tires and I’m now on my 4th trip back. Recommended awful tires, tires were not balanced, were over inflat awful so don’t buy from here. I only bought tires and I’m now on my 4th trip back. Recommended awful tires, tires were not balanced, were over inflated and were not cleaned off when delivered, flat tire sensors were not reconnected, after new tires replaced with better ones my digital speedometer isn’t working & tires over inflated. I would never buy here. Quality Control is not even part of their wheel house. More
by jane_beatty64
Employees Worked With
Mike
January 18, 2024
I bought my car from Yates Buick GMC on May 13th, 2023, my car has been in the shop now 5 time since May 2023. I was sold an extended warranty thru Pedro in finance because I was told that the manufactures my car has been in the shop now 5 time since May 2023. I was sold an extended warranty thru Pedro in finance because I was told that the manufactures warranty expired because of the 63,000 miles that were on the carr. My car in back in the shop again because the throttle has to be replaced and it is covered under the manufacture warranty that I was told my car didn't have. I was lied to and it HAS NEVER BEEN DISCLOSED to me until 1/3/2024 that the repair is covered but now I have to pay a $250.00 deductible on the manufactures warranty that I didnt even know existed on my vehicle. The car has been nothing but problem after problem and I don't feel safe in this vehicle and I am not sure if the work is being done correctly. I bought a 2020 crap Encore and I believe this car is a liability and hazard. Yates ought to be ashamed of themselves for lying and selling substandard vehicles to their customers. Bottom line is you guys have lied to me and not once disclosed that there is still a manufacturers warranty on this dang vehicle. More
by Letitia LaMar
Employees Worked With
Other Employees :
Murphy, Dale, Alex, Pedro
December 10, 2023
I have been coming to this dealer for the past several years and usually have good a experience. However, I made a 7:00 appointment for an LOF/inspection. Our assigned service advisor Luis managed to th years and usually have good a experience. However, I made a 7:00 appointment for an LOF/inspection. Our assigned service advisor Luis managed to thoroughly xxxx me off. We arrived a few minutes prior to our appointment time. After waiting more than 15 minutes to be checked in, Luis decided to help someone who brazenly pulled to the head of the line and hadn't been waiting. Totally unacceptable and given his attitude when I said something about it makes me want to find somewhere else to service my truck. I should have left right then and then but a nice young lady by the name of Daisy apologized profusely and bent over backwards to help us. She would get five stars from me and is an asset to your company!; Luis is another story and quite honestly his attitude and behavior made me want knock him out. Now obviously I didn't do that nor am I threatening to. If you want your CSI to be higher, Luis is a hindrance to that and will cost you business. I am looking for a new truck shortly and I won't be shopping here! More
by gamccoy86001
Employees Worked With
Luis and Daisy
July 22, 2023
Dealerships always say "get your repairs done by them because they use top rated technicians and parts". Well let me tell you about Yates Buick. We bought a 2011 Buick Regal new from Yates and continued because they use top rated technicians and parts". Well let me tell you about Yates Buick. We bought a 2011 Buick Regal new from Yates and continued to use their service department for all repairs and maintenance (oil changes, sensors, engine problems and transmission). With only 70k miles the transmission went. 15k miles later the transmission breaks again. Should a transmission purchased from the dealership only last 15k miles? I don't believe it should. With a price quote of $5,000 I began to seek warranty assistance. Well it was out of warranty due to the few years that went by. However, I work from home so I don’t use the car but for weekend grocery trips. So literally only 15K miles were put on this brand new transmission; only to break again! Called GM directly, they contacted the dealership and said they are willing to deduct $500. Wow! 10% off! I could have found a coupon that gave me that! My service rep was very helpful and gave me contact information of individuals there in the dealership who could help. After conversing with two individuals (Frank and Julio) they both told me they would call me back. A week later no reply. I continued to attempt to contact them several times during the week with no return call. Bottom line Yates Buick has poor quality parts, they don't stand behind their product and they have poor customer service (except for Armondo). Do not use their repair service or even buy a Buick in the first place. This would be the third transmission within 85,000 miles. So not worth it. I will now tell everyone in my circle of family and friends about their horrible product and most of all customer service. Really guys, no call backs? There are definitely other car makers with better quality. My 2008 Honda Civic is still running with over 200,000 miles and never needed a new transmission. Now that is quality. More
by DawnS
Employees Worked With
Frank and Julio
August 31, 2022
Had a problem with A/C. Dropped car off Thursday. They said it it be done on Monday. No big deal. Tuesday still not ready. Finally said it would be done latter that evening. Dropped car off Thursday. They said it it be done on Monday. No big deal. Tuesday still not ready. Finally said it would be done latter that evening. Picked it up Wed morning A/C works great. The next day notice the rear cargo area carpet floor mat was missing. Called they said they would check into it. After a few days said they could not find it. Said they would order one to replace it. Turns out it was not the carpeted floor mat that came with the car when purchased from Yates off their showroom floor. Paid for rear cargo package which was dealer installed at time of purchase. It's been over a week since the last time they said once again they check into the matter and have not back from them. If you have them do work make sure everything is still there when picking it up. Having said all this I am going to contact the TV stations and let them investigate this matter. More
by chewie1029
Employees Worked With
Armondo in service
July 08, 2022
Rude customer service. I called this morning to see if I can push my appointment back a hour because of a important business meeting. They said it was fine. When I arrived I called this morning to see if I can push my appointment back a hour because of a important business meeting. They said it was fine. When I arrived the lady gave me a attitude and spoke to me like I was lower than her. Little does she knows I work corone of the largest roofing companies in the nation. We wanted to try these place out. Thanks for being rude immediately so we didn’t have to figure that out later. More
by rickrosenkranz
Employees Worked With
Didn’t get her name.
October 12, 2021
Took my truck in for couple warranty items, I was frustrated at the lack of attention to detail completing work to the point of sell the truck and find a new dealer but my service advisor Charity Mar frustrated at the lack of attention to detail completing work to the point of sell the truck and find a new dealer but my service advisor Charity Marriott was great and really went a step above where others had failed, She made me feel Confident in her ability to make sure this type of stuff did not continue happening. Had the truck sold for what I thought was a fair price and I still do, but her commitment to me that things would change made me keep my truck and continue my relationship with Yates. Yes the work was all done and done correctly just not the first time. Thanks again Charity You really did make a difference for Me. More
by hogar1115
Employees Worked With
Charity Marriott , Tony McCarty
August 31, 2021
I brought my vehicle in for service and Ashley took great care of me. She stayed in contact with me and explained everything that needed to be done. She is friendly, knowledgeable and professional. care of me. She stayed in contact with me and explained everything that needed to be done. She is friendly, knowledgeable and professional. More
by mysterywoman
Employees Worked With
Ashley Salinas
August 20, 2021
Both bought my car and have my service done at Yates in Goodyear and the experience is a pleasure. Having the service at Yates has been a pleasure, Ashley Salinas knows her subject, is on time and very po Goodyear and the experience is a pleasure. Having the service at Yates has been a pleasure, Ashley Salinas knows her subject, is on time and very polite, in other words a pleasure to work with. More
by trbartels
Employees Worked With
Ashley Salinas
