Yonkers Honda

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Yonkers Honda:
I was at first very excited about purchasing a car from this dealership. I got a really great price quote from the internet quote. I went into the dealership to show my dad the car I was thinking about. Melissa wasn't in that day, but her boss (Bob??) was in and he looked at the quote she gave me. He calmly told me that it was quite an aggressive price, but that he was willing to honor it. When I asked him about colors and stock, he told me that he could get me any color I wanted within a couple of days and it would be no problem, but I would just have to pay a delivery charge of about $600. (I knew from doing my research that the delivery shouldn't cost them anything, but since they had given me a competitive price, I wasn't going to haggle on this price..but I would look for a dealer that had the color I wanted in stock). I told him that I was purchasing the car for cash, so it may take a few weeks to get the check together to purchase the car. He told me it would be no problem, that I should just come in when I was ready and put down a deposit.

Well, when I received the money I was waiting for (a couple weeks later as discussed), I stopped into the dealer,and met Melissa. She told me that she could no longer honor the price that she gave me (although I told her that her boss said he would), she went into the office for a couple of minutes and claimed that she spoke to him, and said that he said no. I looked at her...and she also said that she didn't have any of the cars that I was looking for in stock. I was astounded, because it contradicted everything that the manager had said. I just walked out of the dealership. I was shocked that I was there ready to put a deposit down on a car and she wasn't willing to deal with me at all. Now again, I knew the price of the car, and had several quotes, so I knew what they could take for the car and what they couldn't. She could have sold it to me for the price I wanted or very close.

So, while dealing with the manager was no nonsense, straightforward and honest, dealing with the salesperson was pretty much like talking to a brick wall.

It really creeps me out... I have to say, that dealing with this dealer and others, made me almost reconsider purchasing a honda at all. It made me think that honda wasn't an honest company...

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Yonkers Honda:
This dealership is fabulous and they outshine many other dealerships in the Bronx/Westchester area. They are upfront about pricing and they don't try to sell you things you don't need. They are honest about all fees and they work to get you the a rate within your budget. I had already test-driven my 09 Civic and Melissa in the internet department did everything over the phone and I came in that day to pick up my car. I was so impressed with my experience and I love my car. Thanks Yonkers Honda!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Yonkers Honda:
Worst dealership/management ever. Pig sty, unhelpful. Waited for service manager, no one knew where he was.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Yonkers Honda:
I would not recommend this dealership to ANYONE. The Honda fit is currently unavailable and I was unable to get a test drive. ALL dealerships are offering refunds on this vehicle siince you cannot test drive it yet Yonkers Honda was condescending and refused to refund deposit. They do not work with you and talk down to women.

Share on Facebook

Was this review helpful to you? Yes | No