I purchased my Kia from this dealership in 07. It was not the best experience, but nothing compaired to the horrid service department. I called a week before to set up an appointment, and asked at that time how long it would take to complete one very simple task, changing a headlight bulb... That's it! My appointment was for 9:15, so I show up at 8:45, just to make sure they had plenty of time. Wait in a lengthy line to get into the service department, and once I am in there no one waits on me for quite a while. Finally got a service tech to check me in, told them I had another appointment that I had to be to at 11:15. I even watched the service tech write down waiting on the form. I went and sat in the waiting room, and waited, and waited, and waited. Finally at 10:15, and hour and a half after I dropped off my car, I went to see if it was done at the service desk. They would not help me, and told me I had to go out and talk to my service tech, who just ignored me. Finally, someone asked if they could help. He went to find the status on the car needing a lightbulb changed. It was not even in the shop yet! I did watch them bring my car back, and asked the tech how long it would take he told me he didn't know because they were going to run all of the extra complentary exams, which I didn't want especially after waiting for so long. So, he told them not to do them. I went back in and waited, and waited some more... After 10 more minutes of waiting I went back out to check on my car. The guy that had helped me didn't want to help me this time, and I had to go and stand like an idiot waiting in the service center for my tech to finally get tired of me standing there and helped me. He assured me that my car was finished and would be brought right out. Wait.., finally my car appears!! I go to the service desk to pay, and they wouldn't help me because.. They didn't have my paperwork. When my paperwork finally arrived I promptly went to pay $$$ 66.06 for a headlight, really! And $21 for the service fee to install a headlight. Bad business.
I Recommend This Dealer:
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