Zeigler Alfa Romeo Maserati FIAT of Schaumburg

Would give 0 stars if it was an option. Don't recommending bringing your car here. I brought my car in for a dashboard issue. When I dropped the car off I specifically told them that m Don't recommending bringing your car here. I brought my car in for a dashboard issue. When I dropped the car off I specifically told them that my car had recently been ceramic coated and not to touch the exterior of the car and especially not to wash it. I picked my car up when it was raining and once I got home and the car dried off, I noticed swirl and scratch marks all over the car. I looked at the invoice and it states that the car was washed. I called them and they refuse to acknolwedge scratching up my car's week old ceramic coating when I specifically told them all the details. They showed me a video fo me picking up the car in the rain, which proves aboslutely nothing that happened during the 7+ days the car was there. Instead of fixing the real issue, they decided to apply wax on the hood without asking me and the General Manger takes 0 responsibility for what his workers did. Service manager named Raul tried to convince me that applying wax on top of a ceramic coating would be the way to "fix it." It only shows how much they actually know about things that a car dealership should know. Now have to go through court to get my money back as I have clear pictures of my car before and after as proof. More

Came in with my significant other to try and see if they had a Alfa Romeo Giulia quadrifoglio and first literally no one was available. Then they took me to the Maserati side. Two employees are sitting arou had a Alfa Romeo Giulia quadrifoglio and first literally no one was available. Then they took me to the Maserati side. Two employees are sitting around in their office. Then I ask. They say no I don't have one available but will have one soon. they then ask about a time frame. Then they ask me if I'm here to buy or here to test drive. I say I'm looking for an Alfa to purchase and I'm interested in test driving one. They immediately shut that down and say oh you need a credit check and need to commit to buy to even get to test drive one? I was like this is ridiculous. The car is around 40-60k used and the one they were going to have was used. I have test driven cars valued over 100k easily with no real issue. I was shocked to hear that they have a "policy" that doesn't allow that. Very sad and disappointed. Now it's easier to understand why Alfa Romeo is struggling as a brand because of dealers like this. Definitely won't be going back to this family of dealers. More

Waste of time, gas & toll money!! I spoke with a "saleslady" on the phone 2 days prior to driving out to see a 2019 Ford Flex. I then spoke with Lindsay on March 30th, 2021 before I drove over an h "saleslady" on the phone 2 days prior to driving out to see a 2019 Ford Flex. I then spoke with Lindsay on March 30th, 2021 before I drove over an hour to see the car. I verified that it had a PANORAMIC SUNROOF, as shown in bold print online, my ONLY NON-NEGOTIABLE and that the online price was the actual price less, Doc fees, taxes and title/ plate transfer, she confirmed. I drove over an hour, paying tolls and using gas only to find out from the salesman, Chris, that the price didn't include a "$1,295.00 dealer fee" & an $895.00 fee, for what I don't remember because I turned off my listening and started to get up to leave after hearing about the $1,295.00 dealer fee. So I I get up to leave and ask if the salesman, Chris, needs to do a TO, I sold cars for 6 years for Bob Rohrman (RIP Bob), anyways he said yes, I'll be right back. He comes back and says what if I can get done of the fees deducted, I said "no, thank you", I'll be leaving now. He then says give me a minute, I'll be right back. He comes back and says, my manager said we can remove both those fees, so do you want to take a look at the car, especially after driving so far? I said, okay, since I do drive all the way out here anyways, I'll take a look. We go to the car, it looks clean, smells good and then I realize it's missing the Panoramic Sunroof listed!! This is a non-negotiable for me!! I ask him, where is the sunroof I verified on the phone? He said let me check that. He said we don't have any other Ford Flexes? I looked it up on my phone and sure enough it shows not once but twice that it has a "PANORAMIC SUNROOF" as a selling point. Chris then suggested that I should have requested a photograph before driving all the way out to see the car because there were no photos of the roof online. Are you kidding me?! It's in BOLD PRINT, it's listed as a SELLING POINT, why would I have called to request a photograph after I already verified it not once but twice on the phone that it did indeed have the Panoramic sunroof!? Needless to say, long drive, 4 big tolls and plenty of gas wasted. My salesman Chris was nice, he is a closer, it's obvious, he just didn't have what I thought he had. Let's add even not insult!! I get women up at 8:34am the next morning asking how was my experience at Zeigler? REALLY!? Who calls before 9:00 for a customer service call? I called the dealership to ask why in the world they called at 8:34am and didn't they realize it is an unspoken rule not to call a home before 9:00am for a customer service question like"how did your enjoy your experience " and the girl tells me "No, it's 8:00am, not 9:00"!?!? Who is in charge of these nuts answeri the phone at Zeigler? No calls before 9:00am, that's common sense and common courtesy. If you want to contact me before 9:00am, do it in person with a Starbucks in your hand, I like White Chocolate Mocha BTW. On top of that, the online listing still shows a bunch of high prices options that the 2019 Ford Flex they are selling doesn't have, it's WAY OVER PRICED for what it does have and then you have to figure on the $1,295.00 dealership fee and the additional $895.00, I have no clue, nor do I care, fee. BEWARE AND DON'T GIVE THEM YOUR PHONE NUMBER, THEY'LL WAKE YOU UP TOO!! More

From the moment you enter the dealership, you fall in love with the cars and the atmosphere here. Chris Powell is the star at work here. He is definitely an asset to the Zeigler dealership. I ended up le love with the cars and the atmosphere here. Chris Powell is the star at work here. He is definitely an asset to the Zeigler dealership. I ended up leasing a beautiful Alfa Romeo. Chris and the manager Gabe worked really hard to get me the price and the features I really wanted. Also answered my billion questions very patiently. I would say that the dealership is under great management and couldn't have asked for better experience. I think my next car might be from this dealership as well. More

Chris is great!!! Came in looking around and didn’t hound or pressure me whatsoever. When i was ready, so was he! We got my Levante in no time at all!! Great job!! or pressure me whatsoever. When i was ready, so was he! We got my Levante in no time at all!! Great job!! More

Great job. Outstanding service. Great dealer. The whole Great job. Outstanding service. Great dealer. The whole process has been great. Everything was done in timely manner. Recomendation for anyone looki Great job. Outstanding service. Great dealer. The whole process has been great. Everything was done in timely manner. Recomendation for anyone looking for a Maserati More

We just bought our first Maserati. Very fast and friendly service. Chris helped us with making best decision ever. Very professional and friendly. They did everything they can so we can have our dream car. service. Chris helped us with making best decision ever. Very professional and friendly. They did everything they can so we can have our dream car. More

Very poor service department I have a 2019 Maserati Levante with 5,100 miles on it. Yesterday (Monday), the engine light blinked a while and then became steady. I called Zeigler I have a 2019 Maserati Levante with 5,100 miles on it. Yesterday (Monday), the engine light blinked a while and then became steady. I called Zeigler's service department and was told by a technician to try not to drive the car and to bring it in. That was all well and good. However, when I asked about a loaner I was told that I could not get one until September 9th--a full four weeks from now. The problem is that I am 16 miles from the dealership and need a vehicle for normal day-to-day business use. I thought this to be a very unusual situation. I've had many other brands of cars and have never experienced this. I understand having to wait a few days for a loaner, but a month is ridiculous. I suggested that they get me a loaner from one of their other dealerships down the street--Jeep, Dodge, or Chevy--but they wouldn't do it since they have some kind of policy against it and refused to budge on it.. I even suggested a cheap rent-a-car, but they refused to pay for one. I was very upset and called Peter, my salesperson. He was wonderful but was powerless with this. He had the service manager call me today (Tuesday) to tell me that there is nothing more that they could do about getting a car. He even suggested calling Fields Maserati, which is actually closer to my home. I took his advice and just called Fields. The service manager there was wonderfully accommodating. He said that, although I didn't buy the car there, he wanted to win me over to them. He said that he might have a loaner as early as tomorrow (Wednesday), but for sure by Thursday. I will definitely go there whenever I need something, including a new Masarati. I am also sorry that I took Zeigler's "deal" at the sale by prepaying for annual service for the next three years. Now I'm stuck. I told Peter that I would trade my car in at the end of the four-year warranty. I still will, but it will now be at Fields. I found this website too late to see that Fields' service is rated a 5 and Zeigler is about 1/3 of that. I caution everyone else from making the same mistake. More

NO SERVICE DEALERSHIP Nothing but issues with this dealerships service dept. They have you waiting more than 30 days to schedule an appt. I have had multiple issues just to Nothing but issues with this dealerships service dept. They have you waiting more than 30 days to schedule an appt. I have had multiple issues just to have my car sit in my garage while I wait to bring my car I. For service. Their excuse is that their mechanics are unicorns and have had issues filling the position. So it’s better to have me wait as a customer because you need to find a unicorn. Do yourself a favor don’t by from this dealership you will have nothing but issues. Then they say I need a $5k brake job. I didn’t ask you to check my brakes. Stay away from this dealership as a whole. Any make. They bring the shady back to dealers. More

Test drive 500X I came in to look at a 500X and Tommy greeted me, took me for a drive and was very helpful. Unfortunately because of my situation I couldn't end up pu I came in to look at a 500X and Tommy greeted me, took me for a drive and was very helpful. Unfortunately because of my situation I couldn't end up purchasing, but I wouldn't hesitate to go back once I'm in the position to purchase. Thanks for your time and help Tommy! More