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Zeigler Hyundai of Holland - Service Center

Holland, MI

4.5
248 Reviews

248 Reviews of Zeigler Hyundai of Holland - Service Center

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September 01, 2023

Can’t properly diagnose or seem to fix my problems…repeatedly. For example, Yukon Denali that is perfectly maintained confines to leak oil. Despite my frustrations nobody seems to care More

by mwickstra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Zeigler Hyundai of Holland responded

Hi mwickstra, Please let me apologize for this negative experience. Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. We do care and are committed to your satisfaction and would love the opportunity to make it right and improve our process. If you would like to discuss this with us further, please give our Service Director, Frank Siebart a call at (616)886-7470. Best Regards, Jan Houting, CEO of Customer Service, janhouting@zeigler.com

Sep 06, 2023 -

mwickstra responded

I've been told for a few weeks now - after several attempts - that Frank was going to be calling me but have yet to hear from him.

Sep 06, 2023 -

Zeigler Hyundai of Holland responded

Hi mwichstra, Thank you for bringing this matter to our attention. Frank did not know you were waiting for a phone call from him. I'm glad you two connected. We apologize for your experience and will use this as an opportunity to improve. Once again, thank you for your review. Best Regards, Jan Houting, CEO of Customer Relations, janhouting@zeigler.com

Helpful
July 18, 2023

The service department made a thorough analysis, and even determined that my repair was covered under warranty. More

by MARIETTAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
July 15, 2023

They fixed my car because it had alot of issues. Now it runs good. They didn't clean my vehicle after they fixed it. Also, they ordered a fuel door 2.months ago and I haven't received any phone call More

by Nsynha69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 22, 2023

They do good work and I appreciate all of them and updates they give mw More

by TOM_FARRAH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2023 -

Zeigler Hyundai of Holland responded

Hi Tom! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Elhart Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
June 16, 2023

According to them, they fixed my front brakes. But they didn't! It's still the same. I have to step all the way down! Oh and they didn't clean my car after they got done with it! They left their d More

by Nsynha69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 14, 2023

They did what they said in proper time They were friendly and knowledgeable The area was neat More

by mweerstrasr
Recommend Dealer
Yes
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Jun 14, 2023 -

Zeigler Hyundai of Holland responded

Hi! Thanks for highlighting our friendly and knowledgeable staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
June 13, 2023

I already did see above Both guys helped me at the counter. Walter is always exceptionally pleasant. Far Superior service than Fox Hyundai! More

by JulieJ
Recommend Dealer
Yes
Employees Worked With
Both guys helped me out at the counter. Walter is always exceptionally pleasant. In general love Elhart. For service and customer sales. And someone actually answers the phone and can answer questions! Far superior to Fox hyundai.
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Jun 14, 2023 -

Zeigler Hyundai of Holland responded

HI! Thank you for the opportunity to earn your business. Walter was a valuable member of our team. I am happy that he was able to to take care of your service needs. Please let us know if you have any questions and we will show you this same outstanding customer service. Happy Driving! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
June 13, 2023

Had appointment to have oil changed, but he (forgot his name) was very nice and car was done in a short time. More

by NANCIWIND
Recommend Dealer
Yes
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Jun 14, 2023 -

Zeigler Hyundai of Holland responded

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
June 07, 2023

I was very impressed with the work that was done on my vehicle. I would highly recommend their service department. More

by dvanderwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Zeigler Hyundai of Holland responded

HI! We are very happy to hear that we have earned your business! Thank you for taking the time to write such a great review in regards to our service team. Our customer service is what we value the most, and we are happy to hear that you were 100% satisfied. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
May 17, 2023

It was good Very prompt and efficient I would work with him again any time More

by laalderink1
Recommend Dealer
Yes
Employees Worked With
Rod
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May 17, 2023 -

laalderink1 responded

👍🏻

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