Arrived at 8:40am with my 2008 X5 for an oil change and brake pads. Was told whole job should be 1.5 hours. They didn't even look at my car til after 11:15 when I learned that it was much more "serious" ...with lots of other issues that needed attention and a proposed bill of $2100. I said NO, JUST brake pads and oil change. They said that they couldn't do brake pads w/o rotors too b/c they were too thin and "below specs." I think that is complete crap b/c my husband, the jet engine mechanic who works on the B-1 Bombers and C-5's (2nd largest plane in the world) looked at the rotors the day before, said they were great. According to IG Burton BMW, I couldn't even leave w/o getting both done. So a simple, somewhat cheap job costed $890. I didn't end up leaving until 1:15pm. That is 4.5 hours at the dealership. You would think IG Burton BMW would invest some snacks for those of us wasting our entire day at the dealership and who didn't bring their lunch b/c they thought it was a quick job as promised. I have heard that most dealerships DO offer some actual food. Yes there was water, sodas and coffee but xxxx it was 1 o clock...I was HUNGRY and pissed! At one point, talked to a manager and he assured he would try and find out what was going on, since the service guy helping me was a rare sight. The mgr proceeded to return and question where I purchased my car and if it was inspected and such. UM hello, he could see it has Delaware tags..yes it passed inspection and just b/c I purchased it at a used car dealership, that doesn't change the fact that it is a CPO vehicle with absolutely every service ever performed on it done by a BMW dealership and we have documents to prove it. How dare him try and act like my car is some piece of crap. Thanks for wasting 4.5 hours of my day. I will NEVER, EVER return to IG Burton for anything. I can see they are clearly making a business of trumping up bogus "work" that "needs" to be done right away. This is a seriously awful dealership...steer clear! Next time, I am headed to Middletown.
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