i.g. Burton Chrysler Dodge Jeep Ram of Smyrna

Tried working with the BCP Smyrna Dealer to locate me a vehicle. I did the searching over 100 vehicles and found one for this dealer. I traveled to Dealer and deposited substantial amount CASH and signed a vehicle. I did the searching over 100 vehicles and found one for this dealer. I traveled to Dealer and deposited substantial amount CASH and signed a Purchase agreement with a Credit approval. This Dealer was supposed to call me the next day when it was delivered for me to pick up the vehicle. That evening my son and I spent several hours removing my trailer hitch to ready my vehicle for trade. They (BCP Smyrna)didn't call the next day and I had to call them, then they tell me the Dealer in Fredrick, Md. who has the vehicle is negotiating a deal with another customer and they would let me know by 330pm that afternoon. I was perplexed and livid, the BCP Smyrna dealer didn’t say anything about another deal on this vehicle. They didn’t call at 330pm and I had to call them at that time they told me the truck was sold.. What a bad experience!! More

Stu was very rude and condescending. Gave me the price to replace my hood or have it repainted instead of trying to help me. My car was 4 years old and has rust/ corrosion on the other side of the hood. Have replace my hood or have it repainted instead of trying to help me. My car was 4 years old and has rust/ corrosion on the other side of the hood. Have had problems in the past with the service center and had to involve Chrysler to get them resolved. I am taking my car to another dealership to be repaired More

I have purchased 3 cars from BCP Smyrna. By far the best new cars deals around! Sales staff was helpful, dealership was beautiful and they had a large selection on New Cars and Trucks! I have told alot of p new cars deals around! Sales staff was helpful, dealership was beautiful and they had a large selection on New Cars and Trucks! I have told alot of people to purchase vehicles from BCP Smyrna and they are pleased as well. More

My husband and I were looking for a new Dodge Charger and because we had purchased a Ram from them 6 years ago, we went back to BCP. The customer service there was HORRIBLE. They were rude, told us that we w because we had purchased a Ram from them 6 years ago, we went back to BCP. The customer service there was HORRIBLE. They were rude, told us that we wouldn't be able to afford the kind of car we wanted, and just plain unfriendly. The worst service came from the owner himself and his son. They told us we wouldn't be able to afford the car before a cresit report had even been ran, and little did they know we could have purchased the car in cash. We will NEVER reccomend this dealer to anyone we know. We did howver, find the car of our dreams thanks to the help of Charlie Wallace and the team of Fred Fredrick Dodge of Easton, Maryand. More

Purchased a used 2011 jeep Cherokee with 30000 miles this is the 3 rd time its been back to service for an engine light problem it was diagnosed to be a bad head the second time there waisted two days work w is the 3 rd time its been back to service for an engine light problem it was diagnosed to be a bad head the second time there waisted two days work without a replacement vehicle the engine light is back on now for the third time when i called service to express my concerns the service rep Will i believe was his name was very rude kept interrupting me on phone while explaining what the problem was with my vehicle to the point of loosing my patience in addition he blamed Chrysler for sending h bad parts and this could be why the engine light is back on. This young rep was very unprofessional and condescending this is the second vehicle purchase at this dealership i went back because its a small dealership and the sales department did a good job nd thought the service would good as well and more personalized turns out the service department is not good at all and do not know what they' re doing especially when dealing with customer relations... very disappointed... More