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i.g. Burton Chrysler Dodge Jeep Ram of Smyrna

Smyrna, DE

4.7
255 Reviews

19 S Dupont Hwy

Smyrna, DE

19977

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Showing 255 reviews

March 28, 2024

Jeremy was very helpful and friendly and we were in and out in less than an hour More

by Shannonmc76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Robertson
Apr 04, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

We appreciate your feedback for our team! Please let us know if you ever need anything else! ♥

March 15, 2024

Dealership was clean and the sales was very knowledgeable and friendly. I would highly recommend to friends and family and plan to buy my next vehicle from them. More

by GabeH1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler and Kyle
Mar 18, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thanks so much for your feedback! Please let us know if you need anything else! 😊

March 08, 2024

Customer focused. They worked with me over the phone because they were far from Me. More

by dprofico84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Robertson
Mar 18, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

We appreciate the opportunity to serve you! Please reach out to us if you ever need anything else! 😊

February 26, 2024

To improve you must give a fair price for trades. Not what we got! Unfortunately, the dealership chose profit over fairness. The price we wanted for our trade was fair and still left thousands for re More

by shelter_verse.0u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy
Feb 26, 2024 -

shelter_verse.0u responded

To improve you must give a fair price for trades. Not what we got! Unfortunately, the dealership chose profit over fairness. The price we wanted for our trade was fair and still left thousands for resale. The Jeep product we bought speaks for itself, #1 4x4 in history. However, the dealer manager chose higher profit over a fair price for our trade. Yes I know I could have said no, but the wife wanted this specific Jeep and we drove 75 miles to get it. My suggestion is if you don’t plan to trade, maybe give them a chance to make deal. I know they won’t get my business again. “One and Done”

Feb 26, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thank you for sharing your feedback for our team. We're sorry you feel this way and we've made our General Manager aware of your concerns. We do hope that you are enjoying your new vehicle regardless. 🙂

Feb 28, 2024 -

shelter_verse.0u responded

Yes, we are enjoying our Gladiator and as we said, the product speaks for itself. However, the dealership decided they were not going to give us a fair price for our trade. My suggestion to anyone who may give I.G. Burton a chance, do your homework before trading a vehicle in. They will try to inflate their profit margin at your expense.

February 05, 2024

Very easy to work with. All staff were very personable and professional. Would definitely recommend. More

by Flyers6813
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenn
Feb 08, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Great to hear! Please reach out to us if you need anything else! ♥

January 23, 2024

Very courteous, knowledgeable and really quick service. I'm very pleased.I was very pleased that the reasonable cost was about half of the estimate. Thanks. More

by dbjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol, John
Jan 24, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thanks so much for your feedback for our team! Please reach out to us if we can ever be of any additional assistance! ♥

January 21, 2024

I went in for info about a car and came out buying a beautiful car More

by babyrstevens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan
Jan 24, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thanks so much for allowing us the opportunity to serve you! We hope you absolutely love your new vehicle and if there's ever anything we can do to assist you please let us know! 😊

January 20, 2024

The staff is always pleasant knowledgeable and friendly. I am pleased with their customer service and quality of service for my vehicle More

by Naya H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jan 24, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

We greatly appreciate your feedback for our team! Please reach out to us if you need anything else! 😊

January 19, 2024

Knowledgeable, quick service, good pricing, fixed the issue and also identified another item that needed attention. They made sure they communicated and asked before servicing this part too. More

by raDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Robbins, service department
Jan 24, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

We appreciate the opportunity to serve you! Please reach out to us if we can ever be of any additional assistance! 😊

January 09, 2024

Customer Service is excellent and is very professional . The service department is excellent. However, last time I was there I had a problem with my driver's side turnsignal bulb & when I g Burton opened my More

by roxysweb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara, John both are excellent
Jan 10, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thank you for sharing your feedback with our team! If you have any additional concerns, we would be happy to discuss them with you at your earliest convenience! 🙂

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