748 Alabama Lexus/1000 Service Centers

This happened to us today! 7:45 AM - Waiting for them to... - zhorgoth

This happened to us today! 7:45 AM - Waiting for them to open the gate for service (apparently there's NO night drop off service here, even though they have a box for it!) 8:04 AM - Gate finally is opened, and cars line up for service center. There are SIX of us. At least four said they had 8 AM appointments, and ours was an emergency repair (cannot put car in park, reverse, or get the key out because of that). 8:32 AM - The counter man finally gets TO us (fourth once one left because she got tired of waiting) and takes down information. We leave car and keys with him. 10:46 AM - We get a call from the service department saying car would be ready in a half hour, but we were already out of town. Told him we would pick up car just before closing, and verified that the time would be 6:30PM. 5:58 PM - We arrive at the Saturn dealership, the building is dark, and there are three people in the parking lot. The salesman locks the gate in our face. John spends several minutes talking with him. The salesman SUPPOSEDLY tries to call his boss, using John's cell phone, but there's no record of the call, so either he didn't call or he erased the number he called. Says he'll call us back. Approximately 7:00 PM - We call the customer relations center to complain. The lady is NOT helpful, although very "apologetic". She supposedly cannot get ahold of anyone, unless the dealership is open. (This is Saturday night, a holiday weekend, and they're NOT trying to sell as many cars as they can??) So, they have to go back home tomorrow. How are they supposed to do that?? According to the phone Customer Service rep they can get someone to call us on Tuesday due to the holiday. We have to be back to work 500 miles away by Monday, with no resolution offered until Tuesday.

Dean Haute, a service manager, at Joe Bullard Cadillac in... - jahenderson1

Dean Haute, a service manager, at Joe Bullard Cadillac in Mobile is "my go to guy" when I take 2004 Saturn in for service. I came into ownership of this vehicle, I think in 2010 or 2011. That's when I met Dean Haute. I purchased the vehicle for my work, and the service record/contract was already established with Joe Bullard, and wanted to keep it that way. They have assisted me in keeping my Saturn maintained. I brought my Saturn in for AC repairs in 2012, Dean was on vacation {service was completed to my satisfaction} but the disappointment when I arrived and discovered Dean was not there. Now that I have Dean's direct contact number, I just call him to set my appointment. Dean is awesome, and for what it's worth, I rate Dean Haute; and, Joe Bullard Saturn Service at the top of the list. It's like - I have my very own - my personal - mechanic. Thanks Dean! Jacqueline Henderson

I would like to thank Shelby Parker for getting me in and - Mary Thomas

I would like to thank Shelby Parker for getting me in and out in know time for my scheduled appointment. Did not have to wait long. She was very courtesy and helpful. Great service.

Excellent Service - lisa.davis2

Had to have a part replaced and received excellent service. Katrina Bagwell as well as the technicians (Gerald Ezelle) were courteous, helpful and are outstanding.

Thanks Shelby for the great service from you , Kenny and... - Happy Customer

Thanks Shelby for the great service from you , Kenny and your team in the service department !

When my air conditioner conked out in July, Serra Hyundai... - michellecj333

When my air conditioner conked out in July, Serra Hyundai were able to get me an appointment in 24 hours, a full week sooner than 2 other dealers in town. Ty was very nice, helpful, and helped make my experience excellent. They’ve earned my business from here on.

I wasn’t intending to get a new car when I visited Nissan - GMetz

I wasn’t intending to get a new car when I visited Nissan for a repair on 8/11. The repair was going to be costly so decided to trade instead. Gunner found me a vehicle I’m happy with. We test drove 2 cars and decided on the Hyundai Tucson. He explained all features of car. Sylacauga Nissan is lucky to have Gunner- a go getter!! The wait was a little long but otherwise the experience went well.

Thank you Sasha from the service department. - johnbevcal

Thank you Sasha from the service department. Without your assistance my warranty would have been null and void. She went out of her way to make things right. Give her a raise!

Great customer service! - holly parnell

Great experience with having my car serviced with SKCO.! Excellent customer service, punctual , professional ,friendly and fast. Thanks Jeremy for the GREAT service! Ill be back.

The Brewbaker experience is always great. - LADYDICHI

The Brewbaker experience is always great. The dealership is clean and comfortable. The staff are amazing. They are knowledgeable and professional. Love Brewbaker Kia!