764 Alabama SRT Service Centers

Came in for a recall and to get the paint protection coat - Tones

Came in for a recall and to get the paint protection coat applied on my vehicle. Anthony Fields, the Service Advisor, really came through for me—hooked me up with a free detail! I was fully expecting to have to pay to get the outside cleaned before they could apply the protection, but he made it happen at no extra cost. Super chill, super helpful. 10/10 service. Hope this free detail thing keeps happening because I am not complaining!

Excellent as usual! - dsraptor

Excellent as usual! Service was top notch. The video of the service is very helpful and the attention to detail is great!

Wanted to thank you to David Culp for all it does goes - Scarter

Wanted to thank you to David Culp for all it does goes all the way to make customers happy. Thanks again for all your service and all staff that made this happen today

Have had no issues getting service done at a reasonable - tdsheff80

Have had no issues getting service done at a reasonable time. Glad they are open on Saturday because I work everyday.

The team was friendly, helpful, knowledgeable, timely, - Scotty322

The team was friendly, helpful, knowledgeable, timely, and accommodating. I will be returning in the future.

They are fast nd do a great job love it been to other - Mrs.Thompson

They are fast nd do a great job love it been to other places but this was great the 2 techs that help me out where brothers and did a fantastic service on my car definitely going back for my car needs !!!

They took care of me in a timely manner. - mfranklin4

They took care of me in a timely manner. The staff was very friendly and imformative..

They came to my home and serviced my car. - Jocmac

They came to my home and serviced my car. This was a first time for me and l was very pleased.

Bought a brand new vehicle and at 17,000miles starting - jennyluhrs

Bought a brand new vehicle and at 17,000miles starting having multiple problems. Had at Ronnie Watkins Ford several times for each of the different problems. They never fixed one issue. Then at 80,000miles driving down the interstate it blew and caught fire. If they had fixed the problem this would not have acured.

The entire dealership puts customers first. - KeithJ

The entire dealership puts customers first. Kris runs a very capable service shop, thank you.

While in Gulf Shores my engine light came on, and I had - Rich47

While in Gulf Shores my engine light came on, and I had my car towed to the nearest dealer which was Eastern Shore Hyundai in Daphne, Alabama. It was close to closing time when we got there, but Sam Oldham, the service manager, went out of his way to help me get my issue, taken care of. He ran a diagnosis and discovered the problem, giving me a couple of options. They could order the parts and probably have it ready before I left Alabama or he considered it very safe to drive with no damage to the car and have it fixed whenever got back home in Nashville. Based on his recommendation that I would not harm the vehicle in driving it, I selected to wait until I got back home. Sam Oldham and his staff was very professional and accommodating and it was greatly appreciated. Thank you, Sam for helping me take care of my Tucson issue and getting me back on the road again. Richard

Best people and best service. - bvarzavand

Best people and best service. They where knowledgeable about my car and what I need to do

I really enjoyed my service provider Layla Crump. - Tshara1989

I really enjoyed my service provider Layla Crump. She was a great help helping me to purchase some tires a few weeks ago and also helping me with my oil change today. Highly recommend her for your service needs ❤️❤️❤️

Very helpful when I called parts about getting a new key - Illinois

Very helpful when I called parts about getting a new key made for my Toyota

My initial experience with this dealership was horrible. - kara.coplin

My initial experience with this dealership was horrible. Shannon and Thomas are service writers at this location and their customer service and professionalism are far below sub-par. After three months of calling, stopping by, sending emails etc and neither of them returning my call regarding replacing the parking brake cable (which they had the part for) on my vehicle. If my last interaction with this dealership was with either of them, I would not go back and would file a complaint with Ford. Having said that I attempted one more time to get the needed repairs done. When I walked in the service department Kayla met me with a smile and instantly got me in front of the service manager to resolve this issue. I met with Scott (the service manager) and after explaining how his staff behaved towards me insured that the needed repairs would be done two days later and we scheduled an appointment. The driver Ron was very pleasant as well. Kayla made the drop off and pick up process a breeze. Each time I was there she met me with a smile, handshake and paperwork. She maintained excellent communication during the entire process. I would like to give Sons a five-star rating because of my final interaction with them. However, it did still take three months and a lot of headache and annoyance to get a three-hour repair done. In the end Kayla and Scott went above and beyond to improve my experience. I would recommend this service department but I would not recommend dealing with Thomas or Shannon. Not sure how they still have a job there.