This has been one of the WORST purchasing experiences I - scott.mattison10846
This has been one of the WORST purchasing experiences I have ever been through. I have been, and will continue to, tell everyone I know NOT to ever deal with Swickard. The initial salesman I was assigned set an appointment to show me a vehicle I had identified online, then the day of the appointment claimed that vehicle had sold. Which is the same shady sales techniques that Swickard had just settles a lawsuit with the State of Alaska over a week of two before my appointment. Multiple times I tried to order a vehicle, providing build sheets and everything, and was told by the salesman he couldn't process an order unless I was there. And oh, by the way, I should come down and look at these other vehicles I didn't want. After being strung along for weeks, I reached out to the two sales managers listed on their website, and received a prompt response. Again, expressed my desire to purchase a vehicle, provided a build sheet, and was told they would place the order. For the next serval weeks and months I had to continually reach out for status updates, and was often ignored for weeks at a time. I attempted to provide a down payment multiple times, and was ignored. I had to use the phrase " I have all this money, all I want to do is buy a vehicle", and was continually ignored. Somewhere along this process I was informed that the original salesman and the sales manager were either fired, left, or forced to retire, which does not build any confidence with the caliber of people employed at Swickard. I started the process of trying to buy a vehicle from Swickard in April, have been scammed, ignored, and disappointed ever since. I know I will regret it, but I ended up signing papers last week, paid for my vehicle last week, and at this time have not received word that my payment was received, much less that my vehicle is available to be picked up. I assure you, I will never again do business with Swickard. I will tell everyone I know, and even anybody I don't know who will listen, to NEVER do business with Swickard.
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