Great Service and Experience - Al
Prior to my Audi, I had and Acura and Chapman Acura service in Tucson was very good. The Audi service I received was even better. Cesar Gonzalez was no doubt the best advisor I've ever encountered. Explained everything prior and after service. I waited for service to be complete and his estimate of wait time was within a 5 minute window.
Prior to this service I had a warranty issue and Cesar handled it perfectly.
I couldn't be more pleased.
Confusion resolved - Linda Lindberg
After some confusion and drama concerning the availability of this beautiful S3 we welcome our newest family member -named her "Silver Fox." David did an excellent job showing us a variety of vehicles without using the despised pressure sale-type approach. We test drove later that evening with Brian who is truly an Audi expert. David followed up the next day and immediately addressed our concerns. Mark, General Manager, also contacted us to resolve the confusion and personally apologize. After a swift and pleasant transaction with David and then Bill in finance we were on our way. We appreciate David staying after hours to meticulously explain the features along with the hands on demonstration of our Silver Fox.
Bottom line: Audi North Scottsdale went above and beyond to clean up a botched sale and certainly redeemed themselves in our estimation. We are pleased to be adopted by our new Audi family.
I'm thrilled !!!! - Audigal
Just received my car from Peoria Audi AZ to Carmel CA. OMG. Love my car. Just what I wanted and much more.
Great people to work with. Definitely recommend. !!!!!
Very Shady dealership, no ethics and no integrity - KrzysRapacz
Very shady dealership. May be owned by Penske but have the ethics of a 5 year old. I purchased my Audi A4 from here about a month ago as my previous vehicle had been stolen and totalled. The first sales rep pulled up the listing with a Price of 18,999.00 which is what we seemed to agree on. We left to take a look at 3 or 4 other vehicles before we came back to make the purchase as we wanted to drive a few VW's and BMW's . Once we got back it took them 30 minutes to find someone to help us and then informed us that the price was 19,750.00. I informed the gentleman that we were quoted a different price and he stated "oh well we are losing money on this already" Funny how we were originally quoted a cheaper price... I asked if the sales rep would help us at all with the price and he stated his manager would get very mad. I asked a few times before we decided to take 10 minutes to try to decide what to do. Ultimately speaking I drove 300 miles to purchase a vehicle and would be more cost effective to pay a little more and just leave with a vehicle as I am in the medical industry and must have a reliable vehicle. I have worked with a few dealerships in the past and NONE have been so UNETHICAL to us as they have. I hope they can turn it around. I will certainly be never shopping here again nor will I recommend anybody to them.