Dealership - Cooper01
My wife (Kathy) and I had a great experience at the dealership. Everybody was very helpful. Dwayne did a fine job helping program my wife's phone to the new Explorer. I can't rate the service department yet. I hope they are as friendly as the sales personal was.
Experience - jpaap
I bought a 2016 Ford Fusion. It was the best experience I have had. The salesmen made it easy for me because it was my first time buying a vehicle. We had no problems getting the car. I would recommend this dealership to anyone looking to get a vehicle.
2016 Ford Focus 1st CAR!! - Payton Palmer
My wife and i went to Whitson-Morgan looking into buying a new car, and within moments they had the car i wanted headed for us to look at. They went above and beyond what they had to do. They took time and went into detail, since it was our first brand new car to buy. They were friendly and stayed until the deal was done.
Great service. - Frank
In the last three years have went to Clay Maxey Ford for service three times. Left angry the first time and a little upset another. Today I went for the Ford Works service and Computer Flash as I installed a oem remote starter. I left totally happy. I was at the point of thinking about timing service on my truck for trips up north to see family but their service department today (rep. Haley Estes and the service manager) changed my mind about This dealership. I will be having my future service done there and they have a customer for life as long as they give me this type of service.
Glen Sain Motors - truckguy 58
The staff is friendly, helpful and they do what they say they will do. A quality that is hard to find these days. Everyone at the dealership is helpful and courteous. I have purchased my last two vehicles from Glen Sain and I plan to purchase my next vehicle with them. I live an hour away and there are several GMC dealers much closer, but it is worth the drive.
Great Experience and will continue to do business here. - aframes
Kim Hurt showed great customer service, and did not give me the run-around. I told her what I could afford and she worked with me to get where I needed to be. I will continue to do business here in my hometown at Ross Ford Toyota. I have also recommended friends and family to go see Kim Hurt when shopping for a vehicle.
Superior Ford Siloam Springs-A really good dealership - Mustang Guy
Have you ever been to an auto dealership when you are in the prospecting stage of a possible new car purchase and run into the brush off attitude from the sales rep?? You want general information about a car your interested in or some working numbers about the real price of a particular car but the salesman can't give you any useful information until you are "serious" about buying a car. Well, that wasn't the case when I contacted Superior Ford in Siloam Springs, Ark. I live in Memphis, TN. and found a year end model new car that I was searching for online. The ads I found at the big car mart sites and the Superior site gave very complete information about the car I was interested in including the real "out the door" price of the car. When I called the dealership and talked to the sales manager I got a great reception from the very start. I called just to go over the basics but in no time we were talking specifics and working out details. Jim Coggins was receptive and responsive and very personable. In three days we went from general inquiry to a completed sale. All of the people at Superior were friendly, cooperative and helpful. I got a great car-2014 Mustang GT-at a very attractive price and with great ease. Have only the best to say for Superior Ford and the staff members there.
Good Service - Love the Car
The people at Trotter Ford are always polite and helpful. The service manager apologized for a computer hang-up that slowed everything down. They have a nice waiting area and free popcorn.
Best ever car buying experience - eyecandy11
Best auto buying experience ever. I was treated with respect ... My sales person listened to me and understood my needs I. I was treated with respect . And I never , at any point, felt pressured into buying . I have been telling all my friends about my new car and the great experience it was to buy from Ultimate Ford.
Always a Great Experience and Friendly Service - wbenson
The se guys are always friendly from start to finish.....this is why I buy at this dealership. Committment from start to finish in sales and service.
Oil change - md729
I went for an oil change and found the service was pretty good. The waiting area was very nice, clean and noisy. There was a very nice big screen television that was on, along with rather loud music playing in the showroom which made being able to read or do anything else rather difficult as well as distracting. When I was in my vehicle and about to leave I noticed that the change oil soon light was still on. I brought this to the attention of one of the service men and was told to "g-o-o-g-l-e", in other words I should check with google to see how to reset the change oil soon light. A nice service person came over to my vehicle and then walked me though turning this service light off. I have had many oil changes and never had this type of poor customer service. Over all the staff was friendly except for this one individual. I left a message for the service manager to call and guess what? That's right, no call.
Amazing! - Tkay724
Wonderful experience. Staff was great and very professional. I would recommend them to anyone who's in the market for a vehicle. Very respectful of your time and want you to be happy with your purchase.
great service - turtle01
Ben Prewitt was the service writer who quickly ordered a LCM. for a well cared for 04 Grand Marquis which seemed to have a recall on the part....With no appointment he ordered the part and next day it was rolling...Nathan the tech who did the work explained what he did so even I could understand...Good Experience
Vehicle purchase - Sammyatkins
Awesome place! In the past two years have bought 3 vehicles from these guys, with my Credit I never thought that was possible but they made it happen and have helped me improve my credit score dramatically. I have worked at several dealerships in the past and have never wanted to spend my money with any of them, but after watching these guys work for a while I realized they could actually help me and they did. If you had problems in the past give us another shot I promise we will not let you down!
Horrible Experience!!! - JWS3
Within two weeks of purchasing a 2012 Maxima from Cavenaugh Ford in Jonesboro, I experienced major mechanical issues and was informed that the car I bought was previously wrecked twice, had mechanical issues, and contract issues that included a "no cooling off period" which is a phrase associated with lemons and the Arkansas Lemon Law and is very uncommon for this type of purchase. At the time of my purchase, I inquired about the vehicle's history and none of this info was disclosed. I was also told by a GM of a major dealership in Central Arkansas that I paid way too much for the vehicle. I was also advised to contact the owner (Mr. Donnie Cavenaugh) with whom I spoke twice and was assured that I would receive a call back to rectify this matter. It has been nearly 2 months and I'm still waiting to hear back from them. I am very disappointed and feel like I've been swindled. I DO NOT recommend this dealership to ANYONE!!
Discovered they sold me used car for more than it was NEW - Dr. S
I bought from Crain Ford in Jacksonville, Arkansas the 3rd week of August 2015. I went on to Truecar to access a special internet price, which was guaranteed, for the used car I identified.
Bottom Line: When I made my deal and got home, I found the original window sticker, and Crain Ford’s “special internet price” for this used car was $1000 MORE than the new sticker price fully loaded.
Crain Ford sells used cars (at least in my case) for more than when they were brand new! During my negotiation, I was told they couldn’t budge on the “special internet price” because it was a “special internet price”.
Also, on my trade they tried to offer me $6K less than the Kelly Blue Book “trade in price” listed for a pristine low mileage sports car. When I identified this, they brought that trade offer up substantially. But they got me on their list price. I don’t think I’ve ever before paid more for a used car than it listed new. Lesson learned. I won’t buy from Crain again.
Subsequent to my purchase, I received an email from Crain’s internet manager (Mike Raney) to rate my satisfaction with my buying experience and the vehicle I bought. I wrote him back, in courtesy (prior to posting to any site), about my disappointment that they would list a “special price” (non-negotiable) that was more than when the car was brand new. He called me on 9/2/15 and tried to tell me that their servicing of this low mileage (5K mile) vehicle to ready it for sale cost money and that prices always change on vehicles (as if a used 2014 FJ Cruiser could go up in value from when it was new). I told him that made no sense to me and I have never heard of such a thing.
With regard to the original window sticker I found in the glove box, Mr. Raney said personally he wouldn’t have left it in the glove box if he had prepped the car.
Mr. Raney also said I drove the car and had the opportunity to find that original window paperwork in the glove box before I signed the paperwork and there was nothing I could do – now that I’ve signed the paperwork. I told him that he’s right, they fooled me and that I didn’t appreciate the dishonestly. He insisted there was nothing dishonest on their part or in the way they do business.
Be very careful in buying a vehicle at Crain Ford of Jacksonville, Arkansas.
Dishonest - Stranded
Please steer clear of this dealership! While traveling from NC to NV I blew a head gasket on my Explorer. After taking it to West Memphis Ford I am left with over $2200 in repairs alone and an inoperable vehicle. I've been around the block a time or two and could have and would have made the repair myself, had I not been traveling cross country. Mike, the service manager, and his team tried to blame faulty valves and then a belt upon returning it after the initial repair. I took it back a second time to make it less than 10 miles. I called to let them know I was sitting on the side of the road and no one could be bothered to return my call. I waited to hear from them for nearly an hour before calling back. I've been told the damage is my fault. Even with the blown gasket the car was driving. Dishonest to say the least. I'm beyond disappointed. I'm stranded and out of options. Please save yourself the time, money and frustration. Find another service center.
I gave this dealer the absolute lowest rating I could.... - jayh123
I gave this dealer the absolute lowest rating I could. Our visit to this dealership to purchase 2 vehicles ended at the police station filing a report on the Sales Manager. After a price could not be reached at the price the salesman first asked if we would pay today for, we decided to walk way without buying the two vehicles. As my wife left the office of the salesman, she was confronted by the sales manager and the salesman. The sales manager told her that she signed a contract and had to go through buying one of the 2 vehicles being discussed. The hand written page she signed on an otherwise blank page stated we would buy both vehicles for a set price if the dealer could accept that price... the salesman circled the one vehicle's info on the page and said we were under contract to buy the one. My wife walked away with the copy of the hand written statement and was followed out the door by both salesman and manager to our car. I began to drive away when both employees started banging on our window and standing so close to the car I was unable to safely drive away. I stepped out of the car and asked that they move back so I can leave. The sales manager then walked across the parking lot to confront me again at the exit of the lot. Less than a minute later he called me on my cell phone and continued to be rude. I informed him I was heading to the police station to address the way my wife was treated, harassed and cornered and that I would like the copies of our personal information back. He said I was "not going to get a xxxx thing...". At the police station he turned over the paperwork to the police officer and we were on our way.
I was ready to walk out with my new 2013 Flex until they... - rsessions
I was ready to walk out with my new 2013 Flex until they attempted to slip some additional fees on the cost. We had reached an agreed price and shook on it and they confirmed no additional charges this was the price. We were thrilled. We get back to sign the papers and they first messed up on the amount of my trade-in and the payoff. We spoke to them and they fixed it. We then advised there was another fee that was not disclosed during negotiations and upon trying to speak about it they refused to negotiate. This was the salesman’s error per the Manager Ronnie and yet they still would not negotiate. They strive themselves on having returning customers and yet they are not willing to fix a mistake that they made to make the sale. Well they lost our business and anyone I can inform. I do not mind paying the fee but it was not disclosed, it was the salesman’s error and as such should have be negotiated. Be aware when you go to by a vehicle from this dealership because what they agree on may not be what is reflected on the final paperwork!!
De queen ford also sells new dodges. I bought my car in... - shelb75
De queen ford also sells new dodges. I bought my car in march from a different dealership and have had nothing but problems out of it. I live closer to de queen than the dealership I purchased it from so when it began having more steering problems I took it to them to work on it. They said there was nothing wrong w it. A week later my traction control went out and i couldn't control thr car at all and it would barely move. My breaks also went out. Roadside assistance came and got the car and took it back to them and it has sat on their lot for over a week now and they haven't even looked at it. They have yet to get us a rental and we spent 2 hours on the phone today trying to arrange a pick up for one. The owner was very rude and the service manager who has been there less than a week has no clue what he is doing. Then they informed us and I quote "we take care of our own here and we would appreciate it if you had the dealership you purchased the car from come pick it up off our lot" basically saying they would not service my car and they wanted nothing to do with it. They treated my mother and me like we were inferior and we didn't know what we were talking about. We informed them that this isn't the first time the car has been in the shop for serious issues and it wasn't our first rodeo. We know our warranty rights and they will never get our business again. Baboons could do their job better.