Awesome Ford dealership great place to do business - j.Everett
My wife and I went to this Ford dealer on Saturday to purchase a new Ford edge. We were introduced to the manager Jason Hooe. He was incredibly nice to us.We test drove the Ford edge and fell in love with it. It is a wonderful vehicle.
The dealership is very nice and very clean and the people there were very friendly. Our salesman was very helpful and did a great job in explaining all the features on the vehicle and made sure that we had plenty of time to test drive it.
Jason made us feel very welcome and did a wonderful job explaining everything to us about the pricing and financing etc. We were not quite ready to buy but I would highly recommend this dealership to anyone shopping for a new Ford
This is a great place to do business and you will not be sorry. Make sure you say hi to Jason and you will be very well taken care of. He is an awesome manager and he is very sincere.
Great Guys!!!!! - Mr. T Blair
Jessie, Charles, Alfonzo and Derrick(finance) were easy to work with and they all went beyond the call of duty. I had a previous relationship with Crain Ford and they cant compare to the service and effort at North Point.
Great - Davinnnb
Great service definitely worth the drive from Louisiana, they made sure that everything went smooth they take good care of their customers I recommend them to anyone
Great service. - Frank
In the last three years have went to Clay Maxey Ford for service three times. Left angry the first time and a little upset another. Today I went for the Ford Works service and Computer Flash as I installed a oem remote starter. I left totally happy. I was at the point of thinking about timing service on my truck for trips up north to see family but their service department today (rep. Haley Estes and the service manager) changed my mind about This dealership. I will be having my future service done there and they have a customer for life as long as they give me this type of service.
Glen Sain Motors - truckguy 58
The staff is friendly, helpful and they do what they say they will do. A quality that is hard to find these days. Everyone at the dealership is helpful and courteous. I have purchased my last two vehicles from Glen Sain and I plan to purchase my next vehicle with them. I live an hour away and there are several GMC dealers much closer, but it is worth the drive.
Wonder salesperson - De2016
Robert Cassell showed great customer service. I'm sending everybody to Ross Ford Toyota to see Mr. Cassell. I will be purchasing a new vehicle in 2017. My plan are to call Ross Ford Toyota. I'm hoping Mr. Cassell will be available to help me. Thanks for all your help.
Great Experience - candles123
These guys always go over and beyond to satisfy the customer, very professional and honest. I recommend them to all my family and friends. thanks
Superior Ford Siloam Springs-A really good dealership - Mustang Guy
Have you ever been to an auto dealership when you are in the prospecting stage of a possible new car purchase and run into the brush off attitude from the sales rep?? You want general information about a car your interested in or some working numbers about the real price of a particular car but the salesman can't give you any useful information until you are "serious" about buying a car. Well, that wasn't the case when I contacted Superior Ford in Siloam Springs, Ark. I live in Memphis, TN. and found a year end model new car that I was searching for online. The ads I found at the big car mart sites and the Superior site gave very complete information about the car I was interested in including the real "out the door" price of the car. When I called the dealership and talked to the sales manager I got a great reception from the very start. I called just to go over the basics but in no time we were talking specifics and working out details. Jim Coggins was receptive and responsive and very personable. In three days we went from general inquiry to a completed sale. All of the people at Superior were friendly, cooperative and helpful. I got a great car-2014 Mustang GT-at a very attractive price and with great ease. Have only the best to say for Superior Ford and the staff members there.
Dealership pride - Edward
When I came in to the dealership I was approached and welcomed by the salesman and made me feel right at home. He tended to my needs the whole time I was there. Before I left I had a chance to meet the General Manager who also made me feel good about being a customer.
Best ever car buying experience - eyecandy11
Best auto buying experience ever. I was treated with respect ... My sales person listened to me and understood my needs I. I was treated with respect . And I never , at any point, felt pressured into buying . I have been telling all my friends about my new car and the great experience it was to buy from Ultimate Ford.
Pleasant, honest, fair and efficient - William Morris
I am 64 years old and have purchased many vehicles. I have shopped even more. When I have need of another I will return to this dealership
Oil change - md729
I went for an oil change and found the service was pretty good. The waiting area was very nice, clean and noisy. There was a very nice big screen television that was on, along with rather loud music playing in the showroom which made being able to read or do anything else rather difficult as well as distracting. When I was in my vehicle and about to leave I noticed that the change oil soon light was still on. I brought this to the attention of one of the service men and was told to "g-o-o-g-l-e", in other words I should check with google to see how to reset the change oil soon light. A nice service person came over to my vehicle and then walked me though turning this service light off. I have had many oil changes and never had this type of poor customer service. Over all the staff was friendly except for this one individual. I left a message for the service manager to call and guess what? That's right, no call.
Great Experience - Satisfied
Not sure why the other reviews on here are so bad... I have dealt with this dealer many times and all of my experiences have been fantastic. First I helped my mom get a new Ford Fusion and that experience was phenomenal, so I went back to get myself a Focus. Again, phenomenal. I explained my budget restraints and they helped me to acquire the best deal possible. Of all of the dealerships that I have visited in Jonesboro, this one was by far the best.
Completely satisfied - Davidtcollins
Lewis Ford made the vehicle purchasing experience extremely easy and painless. The staff as very helpful and friendly. My salesperson went out of his way to help me get my new truck.
Condescending and dishonest - Thomas Roberts
Stopped in to look at a truck. The Sales Manager granted me with 2 trainees. The new guys were nice and tried to demo the car. He kept interrupting them and saying offensive things about women. Settled on a truck but he wouldn't give me a price without a credit app. Told me the Ford corporate website was wrong. When challenged on his lies, he doubled down. Avoid Crain at all costs.
Steer clear - Tolbert
We purchased a 2011 ford flex from here 10 months ago. We have done so much business with them, and figured we would go back again. MISTAKE! They were ready to make CRAZY deals. But they make those crazy deals by offering me 4500 less then every other lot in a 30 miles radius had offered me. What finance guy Chad said was "a crazy number". He talked to us for less then 2 minutes before getting up to walk away. Randall needs to consider finding friendlier finance guys. This is time TWO we have been disrespected by them. After telling him his trade number was insulting, he basically shrugged off that he insulted us. His last statement was "we are done here". Our salesman didn't say another word to use either. All this was over a new 2015 flex, that was priced MORE then a 2016 at other lots. I'll steer clear and make sure EVERYBODY else I know does as well too.
.... Great - Dondi head 51
Very. Good.. no stresss. All where like related family...extended... Thank. U all.. all y'all... will be stopping by.. often.. if in need of a truck. ..stop by. They will take care of your needs. Thanks again. Donnie Wells. ?👍
Liers - Styler77
I told them how much my monthly payment has to be for me to get a vehicle from them. I even said I know my credit isn't great but if I can't get lower payments than what I have now then I can't do anything. I was called by the salesman and was told that to get my monthly payment I need I would have to put x amount down. I told him I can't do it but thanks for trying. He called me back a few hrs later telling me he can get me my payment with no down. I went up there and hit the vehicle we loved it and was very excited. He told me since it was Saturday night he can't get the paper work I need to sign and to just take it home and come back in Monday and sign the paper work. Monday came around I called to see if the paperwork was ready and he said yes. When I asked him about the payments they where $100 more than I am currently paying and $200 more than what he told me it would be on Saturday. I guess they thought that If I took it home I would fall in love with it and accept that ridiculous payment. Thanks Crain for wasting my time especially and causing me to drive 45 miles 90 miles round trip for nothing especially when you knew what my max payment I could afford was before I came in. All you had to do was tell me the truth on Saturday. Therefore I will never do business with Crain again and I will tell anyone I know who is looking for a vehicle about my horrible experience.
I gave this dealer the absolute lowest rating I could.... - jayh123
I gave this dealer the absolute lowest rating I could. Our visit to this dealership to purchase 2 vehicles ended at the police station filing a report on the Sales Manager. After a price could not be reached at the price the salesman first asked if we would pay today for, we decided to walk way without buying the two vehicles. As my wife left the office of the salesman, she was confronted by the sales manager and the salesman. The sales manager told her that she signed a contract and had to go through buying one of the 2 vehicles being discussed. The hand written page she signed on an otherwise blank page stated we would buy both vehicles for a set price if the dealer could accept that price... the salesman circled the one vehicle's info on the page and said we were under contract to buy the one. My wife walked away with the copy of the hand written statement and was followed out the door by both salesman and manager to our car. I began to drive away when both employees started banging on our window and standing so close to the car I was unable to safely drive away. I stepped out of the car and asked that they move back so I can leave. The sales manager then walked across the parking lot to confront me again at the exit of the lot. Less than a minute later he called me on my cell phone and continued to be rude. I informed him I was heading to the police station to address the way my wife was treated, harassed and cornered and that I would like the copies of our personal information back. He said I was "not going to get a xxxx thing...". At the police station he turned over the paperwork to the police officer and we were on our way.
I was ready to walk out with my new 2013 Flex until they... - rsessions
I was ready to walk out with my new 2013 Flex until they attempted to slip some additional fees on the cost. We had reached an agreed price and shook on it and they confirmed no additional charges this was the price. We were thrilled. We get back to sign the papers and they first messed up on the amount of my trade-in and the payoff. We spoke to them and they fixed it. We then advised there was another fee that was not disclosed during negotiations and upon trying to speak about it they refused to negotiate. This was the salesman’s error per the Manager Ronnie and yet they still would not negotiate. They strive themselves on having returning customers and yet they are not willing to fix a mistake that they made to make the sale. Well they lost our business and anyone I can inform. I do not mind paying the fee but it was not disclosed, it was the salesman’s error and as such should have be negotiated. Be aware when you go to by a vehicle from this dealership because what they agree on may not be what is reflected on the final paperwork!!
De queen ford also sells new dodges. I bought my car in... - shelb75
De queen ford also sells new dodges. I bought my car in march from a different dealership and have had nothing but problems out of it. I live closer to de queen than the dealership I purchased it from so when it began having more steering problems I took it to them to work on it. They said there was nothing wrong w it. A week later my traction control went out and i couldn't control thr car at all and it would barely move. My breaks also went out. Roadside assistance came and got the car and took it back to them and it has sat on their lot for over a week now and they haven't even looked at it. They have yet to get us a rental and we spent 2 hours on the phone today trying to arrange a pick up for one. The owner was very rude and the service manager who has been there less than a week has no clue what he is doing. Then they informed us and I quote "we take care of our own here and we would appreciate it if you had the dealership you purchased the car from come pick it up off our lot" basically saying they would not service my car and they wanted nothing to do with it. They treated my mother and me like we were inferior and we didn't know what we were talking about. We informed them that this isn't the first time the car has been in the shop for serious issues and it wasn't our first rodeo. We know our warranty rights and they will never get our business again. Baboons could do their job better.