4,455 California Genesis/1000 Service Centers

routine oil change - T Pal

Wonderful service. I had neglected to schedule the needed oil change so my car was long overdue for service. I was able to schedule my service for the day after I called. My service was completed quickly and any questions I had about my car regarding a few othe concerns were clearly and easly answered. I left feeling more confident in the way my car was running.

Today, I had my Jeep serviced at McPeeks for an oil - jlbrown3233

Today, I had my Jeep serviced at McPeeks for an oil change and brake inspection. I have to say that my experience was wonderful! Upon arrival, Enrique warmly greeted me, and literally within seconds had my vehicle in the hands of the technicians. In my humble opinion, Enrique is the absolute Best! He is kind, professional, knowledgeable, and respectful of the customer’s time. He gives his word and he stands on business, and that is admirable! I was pleasantly surprised by the speed with which they were working collaboratively to handle my concerns! I am happy to say that my entire wait time was only an hour, and I was back home quicker than I could have ever imagined! “Shout Out” to Enrique and all the great people at McPeeks for handling your business the way you do. I highly recommend McPeeks to anyone who owns a Jeep, Dodge, Chrysler or Ram! If you pay them a visit, they will get you right! Keep up the OUTSTANDING WORK GUYS!!!

This is a Dealership of Excellence. We always feel... - Ray Greagrey

This is a Dealership of Excellence. We always feel like we are the most important person at the moment. Never been disappointed with the service or the customer care. Dawn is great to take care of the problem, along with the technical staff, and to follow up to insure are service needs were met.

Everyone is always helpful and friendly! - Shirls

Everyone is always helpful and friendly! Fast service and pain free. Eddie my service tech always helps me understand what I need!

Jeff Jennewein is amazing! - Jwdavidson30

Jeff Jennewein is amazing!! Thanks so much to Jeff for his very impressive effort and professionalism!

Our experience with David Kaplan was very good! - Steven

Our experience with David Kaplan was very good! He was in constant contact with me throughout the day while he was serving our Mercedes Benz. We will continue to use him for all our services. Thank you

My tire was going flat and I made it to the dealership - mrassp

My tire was going flat and I made it to the dealership with about 22 pounds of air remaining. A new tire was placed on my vehicle and I was in and out in about 50 minutes.

I would like to give a shout out to Mike B from Service - Photaigaming

I would like to give a shout out to Mike B from Service advising as he perfectly embodies the three principles of being disingenuous, dishonest, and apathetic. He is everything that is the antithesis of customer service. Mike was uninterested and disingenuous when I told him I wanted to take my broken car to another service location because the service quote Mercedes gave me was too expensive considering how old my vehicle is. He gave me no other options, nor did he try to work with me, and instead I was given a look of disdain and treated as if I was stupid. I was fortunate enough to have met Mr. Lamont who was concerned for my broken sounding car and my safety, and did his best to negotiate the price with me and ultimately convinced me to keep my car with them for service. BUT I regret that choice. When I had ultimately decided to go ahead with the repair on a Wednesday, I had been told it would be ready by Friday by Mike. When Friday came by, no one from Mercedes reached out to me about the status of my car and I had to call them myself to ask what was the situation. It was only when I had called that Mike told me only the parts had just came through and my car hasn't been worked on yet, so it would not be ready until the following Monday. When I mentioned to him that he was the one who told me my car would be ready by Friday when I originally decided to go ahead with the service, Mike not only gaslighted me but denied that he ever said that. There was no accountability to even admit his own mistake or miscommunication. As a result of his miscommunication, this has costed me several days worth of Uber/Lyft rides. Lastly, on the day of pick up, as if it were even remotely appropriate, Mike had thought it would be smart enough to make a joke about my financial status given my employment. "Oh, if you're a [my job], why didn't you just pay the full price then, haha" I shouldn't have to explain that everyone comes from different backgrounds and I didn't come to Mercedes to have to explain my own financial situation to anyone and be looked down on. I came to Mercedes because I have before in the past to other Mercedes service locations (not the Fresno one) and I care for my car that I have been driving and dependent on for a long time. Mike has demonstrated to be apathetic to any customer given his reputable history of repeated terrible reviews here on Google. Unless I am blind or someone cannot read, it is amazing that he still has a job there at Mercedes. It has been clear that someone has not learned "if there is nothing good to say, then just shut your mouth." Mr. Lamont thank you for your customer service. It is something that Mike has yet to learn and add to his vocabulary. I hope you plaster this review next to his desk as a reminder of how much of a great employee he is and how much he means to Mercedes. He truly goes above and beyond treating his customers poorly. It's amazing that he is one of the first faces you will see if you try to bring in your car for repair. I would rather have driven my broken car and crashed than to be serviced with Mike. This is just utterly very unprofessional service, especially at a Mercedes dealership. I would NEVER come back again because of how degrading and irresponsible Mike was.

Dan Grammer was my service advisor and he is very... - phil.jones

Dan Grammer was my service advisor and he is very professional and knowledgeable. I had a great experience. Elvira was also very professional and helpful. Thank you.

This was an after sale service visit to have floor mats,... - njbradley

This was an after sale service visit to have floor mats, MBrace, and backup camera installed on my 2008 S550. I was greeted with hand shake and smile with a free loaner car and all the items were professionally installed not only to their satisfaction but to my high standards of excellence! Carl and Ezra did a fantastic job of making my visit with my wife a pleasant and enjoyable trip to their dealership. Also, Paul, the finance manager also called me to make sure I was happy with all the arrangements of my purchase and service. Sincerely, James Bradley

The service personal at Mercedes Benz in Oxnard were - Lex

The service personal at Mercedes Benz in Oxnard were caring, considerate and hospitable. Especially Barry Taylor who I wish to personally thank! Keep up that loving spirit to your customers! Cheers

First time using MB Sacramento they did what was - markg5

First time using MB Sacramento they did what was promised. I have been a customer of El Do Hills for years but they were booked

Excellent Toyota Service experience - Sandra

We appreciate and recommend Mossy Toyota's Service Department. Received upfront pricing and service/repair time estimates. We were treated with respect and they were respectful of our time. Excellent staff, most noticeably was Service Advisors, Mr. Kevin Hauser, Mr. David Rodriguez and Service Director, Mr. Dale Snow, organized and professional. Friendly car rental staff and comfortable, clean waiting area with good coffee. We are confident in Mossy Toyota's Service Department, they exceeded our expectations, all around great car service experience!

Thank you Chano for taking such good care of me and my... - Baleecampos03

Thank you Chano for taking such good care of me and my husband. You made everything so easy and we appreciate you! Go see him!

The folks at Napa Nissan were very thoughtful and - kirbyerika12

The folks at Napa Nissan were very thoughtful and considerate. They made me feel welcomed, listened to my needs making purchasing my car easy. I will definitely return in the future.

They’re friendly and very helpful! I got the help I... - rose_e30

They’re friendly and very helpful! I got the help I needed and what I was looking for. The process was easy and straight forward.

We took the car to New Century VW for a recall that we... - VWCustomer94

We took the car to New Century VW for a recall that we had received on the car. Alex even informed us about a free oil change and also some other free services that our car qualified for. He took care of the car and it was ready to be picked up in less than 4 hours! Thank you for the amazing experience!

Bought a new car at Niello Acura and within 3 days, the - Tengie27

Bought a new car at Niello Acura and within 3 days, the rear view mirror had detached itself from the windshield. Brought the car in to get it fixed, but the process took longer than expected (2 weeks).

Best dealership and they always help me out whenever I - Allen my

Best dealership and they always help me out whenever I come in especially hsttting my car serviced

Courteous, Professional, Knowledgeable, reliable, - ch.herman

Courteous, Professional, Knowledgeable, reliable, competent, pleasant, skilled, expert, dependable, methodical, experienced, authorized, stellar, seasoned, outstanding.

Nice costumer service, and always very helpful. - BPLAAT

The oil change job was very quick and efficient. I liked how Nissan checked my car for any other needs besides what has been done. Very dependable.

From the sales department to the service department, - southward7

From the sales department to the service department, everyone was very helpful and willing to help.

I was treated with respect and courtesy upon arrival and - Ycfdmom

I was treated with respect and courtesy upon arrival and pickup/loved the fact my pickup was washed and ready when promised