4,455 California Rivian/1000 Service Centers

As always great service and good communication. - Vanderzwanfrank

As always great service and good communication. Friendly atmosphere at service desk. Good service writer Tamara

Terrible! - Riverside

Terrible! They submitted the payment for my trade in car late to the previous dealership, and, in turn, messed up my credit. I have NEVER missed a payment. Now it shows two late payments. When I approached them, they blamed it on the busy holidays. Sales manager who I was dealing with last time regarding a trade in was raising his voice (size of my arm) and being rude. Bad experience.

Great service. - MiguelA2509

Great service. They took care of my car and were able to drop me off at home after.

I brought my ZL1 in for repairs and, while my experience - Lmlnm10

I brought my ZL1 in for repairs and, while my experience didn’t start off perfectly, the dealership truly stepped up to make things right. There were some initial issues and miscommunications that left me frustrated, but once I voiced my concerns, they went above and beyond. Mistakes can happen, but what matters is how they’re handled and I feel the team showed genuine care in resolving the situation. I’m happy with the final outcome and their willingness to stand by their work.

GREAT! - Rodriguez5496

GREAT!! Every time I come in Ivan Tapia is always is quick to assist me and making sure that he is able get me takin care of and he is also very respectful.

I received excellent customer service at hilltop hyundai. - Nellwyn

I received excellent customer service at hilltop hyundai. The staff was very welcoming and sufficient .

Fast and easy service request. - rayo.recaderos.7y

Fast and easy service request. Lease process was also very efficient with no gotchas. No complaints

If I could give them zero stars, I would. - hoggwldreptile

If I could give them zero stars, I would. We leased an Ioniq 6 for my wife, and overall, it is been a great car. It is our first lease, so we do not know all the ins and outs of leasing, but we needed new tires, and read that the tires have to be approved by Hyundai. So, against my better judgement, my wife decided to get tires at Hyundai of Temecula, so Hyundai could not say anything about the tires we bought. It was a nightmare. She was overcharged for the tires. They admitted they overcharged her, and refunded the money to my wife. Of course, the refund did not go thru due to some fault on their end, so we ended up getting a roughly $300 check a week later. The tires were put on, and my wife picked up the car. She complained as we were leaving the house that the tires were messed up. I got out and looked, all four tires had grease/soap/tire lube smeared all over them. We have the SE tires, so it was a bad look. She got what looked like at least one used tire. It was not just dusty from sitting around, it was a dirty, used looking tire. To make matters worse, two of the SE wheel/rims had deep gouges in them! So we got used tire(s), greasy wheels, damaged wheels......they agreed to order us new tires, and repair the wheels. They said we could get the car back in two days......two weeks later, my wife is called to come pick up her car. I talked on the phone an hour prior, to Hyundai, and they said they fixed the wheel. The Wheel, I said it was two that were damaged, they said they fixed the wheels. My wife got down to pick the car up, and of course they only fixed one wheel. We got the car back a few days later but it was about two weeks due to their negligence. They lost our business for service and when we get our next car. The managers were worthless! and did not return calls when they said they would.........they should be embarrassed......

Very classy and professional location. - Cynthia

Very classy and professional location. Staff is super helpful and makes sure all your needs are met.

Fantastic service, fast and honest! - Adrose

Fantastic service, fast and honest! Kind and knowledgeable with impeccable customer service. I will recommend!

Beware do not take your vehicle to this dealership you - ytuque2023

Beware do not take your vehicle to this dealership you will regret it's a complete waste of time. I took my RAM 1500 truck with the Park sense and Service Shifter warning lights coming on and was advised my software needed updating so I paid $220, and that it should correct the problem and it did not. I had already serviced the truck elsewhere so nothing to be done except warning light problem. I returned again and was advised by Jonathan service advisor the master mechanic would check it out. I picked up the truck and as I was driving off the lot both warning lights came back on additionally the warning sound with no warning indicator is coming on so it's worse from when I took the truck into Envision. I video recorded how many times the warning lights are coming on the day I left the dealership. I am filing a complaint so it is on record with the Bureau of Automotive repair in California and sending a complaint into the California State Attorney General Rob Banta so they can get a hold of the owner at the dealership to advise. I was not told the truth upon dropping off the truck the master mechanic would look at it and he never checked my vehicle I asked Jonathan the service advisor and he said no. I know it's on record who checked my vehicle it's state law its documented on the repair order.

I'm from Denver and was in San Diego dropping my - docholliday2065

I'm from Denver and was in San Diego dropping my daughter off at college when I received a coolant warning light. Not wanting to drive 1200 miles through the dessert with a potential issue I attempted to get a last minute service. Got an appointment at Kearny Mesa Dodge, but when I arrived they said they could not look at my truck for three days and would not help at all. I went to S.D Dodge where Service Advisor Turner "GeGe" took great care of me, she had a mechanic look at my truck and I was out in 30 minutes and back on the road. I would like to thank GeGe for the outstanding customer service and understanding. I would highly recommend this dealership and service center.

My classic Lorinser SL, used only for club shows and - doleary

My classic Lorinser SL, used only for club shows and events, had an annual service coordinated by Jose. The service was excellent in all respects: services performed, time of completeion, and answers to techical questions about the service. I highly recommend both Jose and Merceded-Benz of Temecula.

This is for the service department worst customer service - Anthonyis12003

This is for the service department worst customer service just to pick up my vehicle no one helps put had to ask multiple times for help and they just said they will come but nothing this is place is bad will not recommend this place and sorry to say but some people need to get fired here they need better management

They were very friendly and accommodating. - H.S.

They were very friendly and accommodating. They understood my situation and cooperated with me at the best extent that they can.

Scheduled maintenance should not be 3 hours when estimate - tmorishita2002

Scheduled maintenance should not be 3 hours when estimate was 2 hours. Not including car wash.

Jerry Flores & team. - Gloria Walter

Jerry Flores & team. Your professionalism and attention to detail truly made a difference, and I am thankful for your dedication in ensuring that everything was handled efficiently. Once again, thank you so much for your invaluable assistance. Sincerely, Gloria Walter & Benny Walter Phone: 951-655-0959 Email: glodean7777@gmail.com

Great help with purchasing our vehicle 🚗. - evadavis0525

Great help with purchasing our vehicle 🚗. Mitchell our salesman was wonderful, and Dana was very helpful with the paperwork and personable . 👍

Horrible. - t_muscio

Horrible. My Tacoma had a paint recall, made the appt to bring it in for repair. Over 5 hour round trip for me - and wife has dementia. Everything I do has to be pre planned. Lady I made appt with assured me the truck would be left there and I would be given a loaner until completed. Not so. My over 5 hour round trip was for them to take 4 pictures. NOTHING accomplished at all. I was lied to. I'm absolutely disgusted by this.

Customer service and the service department very - Marcos

Customer service and the service department very excellent and they also cleaned my car. Keep up the good work.

Todd R. - Cristina.veteran

Todd R. Failed to inform us of a la carte 30k options prior to us signing the contract. We were charged approx $1,000 for this service. We are outraged by the lack of information we received and the disregard of our time. They had us waiting for a car wash when we were the only customers standing outside. we provided a 20 minute ETA and yet we still waited for the car wash. It wasn’t even dried. Nonetheless, I am a disappointed customer.

Today I was helped by two vary great employees at honda. - Kaleb

Today I was helped by two vary great employees at honda. Their names are Donny and Keith. They both did an exceptional job at helping me today.

I bought my 2019 Kia Sorento from the dealer about 1 1/2 - GEWARF

I bought my 2019 Kia Sorento from the dealer about 1 1/2 years ago. Unfortunately, recently the oil was evaporating due to a known defect in the CDI engine design. When I went t o the service department I was introduced to Service Manager Greg Saakyan. He told me he was aware of the symptoms of this situations, asked me several qualifying questions. He told me he would need to keep the car for about a week to have the mechanics make a final assessment, and if they found the car to have the known defect, they would need to have a manufacture's mechanic inspect the car. I was so so impressed with Greg, everything that he committed to do, he did it, and kept me informed of the process via texts and phone calls. As expected, the result of the analysis was that the entire engine needed to be replaced. Greg arranged for a loaner car for the next week while they received and replaced the engine. Since the car was still under warranty, all of the work was completed at no cost to me. I have been driving the car with the new engine for a week, and it is running perfectly. Additionally, Greg and I are working together to schedule some preventative maintenance items in the near future. I am so grateful for how he handled the entire process, as well as the assistance provided by the other members of the service team.

I took my car for a recall. Excellent service and very... - Ziky

I took my car for a recall. Excellent service and very professional people at the shop. However, the person who answers the phone to make the appointment , Jennifer, very rude and not help at all. It gives a bad image to the dealership. So the first impression is very bad. They should send her to a customer’s relation seminar to learn the basics

We have had repetitive issues with a new Corsair we - Linda

We have had repetitive issues with a new Corsair we purchased in 2024 for the last seven months. The vehicle has been in and out of the service department. The car was not fixed or temporarily fixed (only for the issue to return the next day) and or denied any mechanical issues existed. We were even told to take the vehicle to another Dealership (Lincoln) as they could not fix or identify/find any problems, but at this point, we did not trust any Lincoln Dealerships due to the consistent gaslighting, fabricating, and inability to repair the vehicle. Instead, we took our car to Capitol Ford/DGDG Group and the service was absolutely what one would expect. Professional, engaging, mechanical experts, honest, caring, and engaging. Our service writer Zejna Dubinovichas has restored our faith in the Ford Brand (Lincoln is owned by Ford). Thank you, Capitol Ford/DGDC Group, for hiring such an amazing individual who truly cares about the customer and promotes the Capitol Ford/DCDG Group in such a positive customer-focused environment.

Got charged $1247. - crayzy8

Got charged $1247.42 for ignition key replacement. ($501.05 charged for lock assembly and $690 for labor, $56.37 for sales tax for a total of $1247.42) I felt like I got gouged. They said they programmed new keys but that's nonsense. The two new keys provided were just plain keys with no electronics. Not happy!

We had some issues but we were able to get these worked - offsite

We had some issues but we were able to get these worked out with the Service Manager.

Great service - Amy

I had my car serviced at Patriot Hyundai a couple of weeks ago. I was very pleased with everything. Joey was very professional and helpful.

Service rep answered questions had; service done so... - BE84

Service rep answered questions had; service done so promptly was shocked when rec'd call that car was ready for pickup; very nice bonus for a free car wash on my schedule; pleased was able to redeem certificate for service rec'd from Christmas with donation to Toys For Tots; enjoyed snack bar offering complimentary food/drink with service; and last but not least the open space of facility and cleanliness !!!

A very busy service department. - Cam Smith

A very busy service department. All service advisors were courteous, polite and attentive to clients. Jose Valles was my advisor. He kept me informed as to my service details, when my car would be ready and how much the service would cost. A great team of service advisors!