4,443 California SRT Service Centers

Poor service. - Ginaglasser

Poor service. Promises not kept. No follow up’s. Dissatisfied. Paid $3500 and not 100% complete. My “service advisor “ never returned calls or emails. Spoke to manager in service; he assured me they would resolve. Never happened. Reported complaint to state

Good and fast service. - Rustam

Good and fast service. Polite and professional agent. Waiting time is short and nice environment

He took his time and he told me everything. - Elaine.ward

He took his time and he told me everything.I need to know about the car which was very nice.You're a very beautiful person.

Very happy with the service at this dealership. - barbrichards1

Very happy with the service at this dealership. Everyone was very courteous and helpful. My car was taken care of and I am happy with the work.

Craig in Parts was amazing. - ronbernaljr

Craig in Parts was amazing. Researched and ordered what I needed. Was super helpful, kind, patient and all with a smile. When I asked, he said he'd been doing this for 40 years. Pretty rare to find this kind of service these days. Thanks Craig and All Star Ford.

Sale person was kind of pushy but friendly And well was - MYSIXTIES

Sale person was kind of pushy but friendly And well was respective to both of us

David from sales and Arnold from service provided - Re666

David from sales and Arnold from service provided excellent customer service during my visit to Audi Palo Alto.

The service department keeps you informed throughout the - John Duffy

The service department keeps you informed throughout the entire service process so that there are no surprises.

Dorian and crew are amazing! - PRAY4U1

Dorian and crew are amazing!!!! Made a very difficult life challenge of events easier to manage with their exemplary customer service and compassion.

Bad Customer Service, Ignore Customer, and didn’t have - Saragianton760

Bad Customer Service, Ignore Customer, and didn’t have good Customer Communication Skills.Leave Customer No Update of Service.

Very slow. - slloyd5

Very slow. Did not use high synthetic oil as requested. Even with an appointment @ 10 I did not leave until after12.

The service was quick, decent. - Charlie

The service was quick, decent. I am very satisfied by the representative. No issues at all.

Faisal was a great service advisor. - Eduardo

Faisal was a great service advisor. No stress experience, transparency, no push for extra unneeded service. No xx.

Sales person easy to deal with no pressure pleasure to - brentruedy

Sales person easy to deal with no pressure pleasure to deal with. Was quick to get response back from the manager of the sales department when negotiating the price. Thank you

I took my TH for 40k service Jeremy was the tech and - tes.luna

I took my TH for 40k service Jeremy was the tech and Stori was the advisor. My trailhawk is running like new, no issues with the service Friendly environment.

Service and tire installation was thorough and quick. - built4comfort2

Service and tire installation was thorough and quick. Xxx xxx xxx xxx xxx x xx

Worst ever , 2 engines on our cpo veloster within two - rayweathers50

Worst ever , 2 engines on our cpo veloster within two months service sucks in 4 months we owned car in shop 2 months

Th e employees very friendly. - junita

Th e employees very friendly. They explained good ..and the coffee it's good too.

I recently had the worst experience with the Service - chiquiyoga

I recently had the worst experience with the Service Department due to the incompetence of the technicians. I am sure that the usual response will be “we’re sorry for your bad experience,” but this isn’t about apologies—it’s about doing things right. I feel compelled to recommend the Sales Department instead, as they know how to do their job properly.

great service dept. - ah_younglee

great service dept. service advisors and techs do great work. receptionist is friendly. car was ready when promised

I received a great car with great offer and very fast - hootan.nik

I received a great car with great offer and very fast delivery. I would refer friends and family.

I want to thank Gabriel Campos Guzmán for the outstanding - Luiz Zogbi

I want to thank Gabriel Campos Guzmán for the outstanding service he provided during my car repair at Land Rover San Diego. Your professionalism and dedication made the experience exceptional! Thanks for the whole Land Rover Team

I had a fantastic experience at Metro Honda! - mahrikitz

I had a fantastic experience at Metro Honda! My service advisor, Robert Harlow, was incredibly knowledgeable and took the time to explain the job in detail, ensuring I understood everything that was being done. He was professional, efficient, and made the entire process smooth and hassle-free. The service was completed quickly without compromising on quality. I truly appreciate the excellent customer service and will definitely be returning for future maintenance. Highly recommend Robert and the team at Metro Honda!

Excellent communication about my concerns. - cynthiagoodwin

Excellent communication about my concerns. Reliable service with escort to my vehicle when it was done.

Jeff and the Team at Paradise Chevrolet were great. - dkendrickd38@gmail.com

Jeff and the Team at Paradise Chevrolet were great. I was scheduled for a routine maintenance service, but we added some minor things to the service queue. Jeff told me up front it would take a little extra time, but they were able to handle it in a timely manner. I waited at the dealership and enjoyed looking at other vehicles since my son is in the market for a Colorado or Canyon truck. I've been coming to Paradise for 25+ years and have no reason to change as I do have many other choices based on where I work/travel. Paradise Chevrolet, Jeff Hunt and the Service Team are AWESOME!! Thank you All

Staff was professional and detailed on what’s going to - MIKEG.49ERS

Staff was professional and detailed on what’s going to happen. Finished before quoted time and did a great job.

Don’t inspect good my wiper’s blades is very bad needs - Carlosbrrnts

Don’t inspect good my wiper’s blades is very bad needs replaced and air filter too and written is very good good condition

This has been my dealership to by from since 1998. - timjperes

This has been my dealership to by from since 1998. This is where I gave these guys several truck sales every 2 years or so since 1998. My last visit was one of the worse experiences ever. It’s to bad Bob Cobos isn’t around as much. Time to move on.

Richard Pomplun was super helpful in the effort to get my - Jack G

Richard Pomplun was super helpful in the effort to get my Toyota Corolla serviced. He was patient and knowledgeable as I asked many questions. I really appreciated that he went above and beyond to find a solution to getting my car fixed instead of having to wait weeks for a back-order part.

I live in the Las Vegas area but my 2002 F150 popped a - lasvegasira

I live in the Las Vegas area but my 2002 F150 popped a spark plug when I was in Glendale. Star Ford knew I was from out of town and I’m certain that they overcharged me to repair the vehicle as they knew I didn’t live in the area and I had little choice, because getting the truck to another place to fix the issue would have been a logistical nightmare. The cylinder that lost the plug was right up at the front driver side of the engine and was easily accessible. Installing a helix should have taken about an hour, maybe two on the outside if the mechanic working on it was high and liked to take a lot of breaks. But Star Ford claimed that this was a 7 to 8 hour job! They ended up charging me almost $1900 to install a SINGLE HELIX. And then they had the gall to offer to change out the remaining spark plugs for an additional $600?!? What the f--- are they smoking in Star Ford of Glendale?? The service tech Sam Davis was polite and professional, but she seemed to have little sway (or little interest) in ensuring that the service manager didn’t bend me over on the charges. Star Ford is the kind of dealership that makes people not trust the automobile industry. I DO NOT RECOMMEND THIS PLACE FOR SERVICE. There are plenty of smaller mechanic shops in the area that would have done the work for less than $800 (some, a LOT less) and would have had the work done more quickly. I only wish that I had AAA take to one of those places instead. Avoid Star Ford at all costs for service. FOLLOW UP - Manny the service manager for Star Ford got in touch with me regarding my complaint and refunded a substantial amount of my payment. His decision to do that was appreciated by me and I’m thankful that he took the time to make things right. Looks like Star Ford owns up to their mistakes and they do what they can to make the customer happy. Good job, Manny!