4,459 California SRT Service Centers

Michael was outstanding, my car service was handled - gdj747

Michael was outstanding, my car service was handled quickly and he went out of his way to explain everything. He did not at all try to upsell services, which is very important in how I positively think about a dealership

Marcus is a professional, respectful service advisor. - pjstrunk90

Marcus is a professional, respectful service advisor. Thanks to him for always helping me out.

Nissan of Irvine always takes good care of my car . - Moni23

Nissan of Irvine always takes good care of my car . Juan Alvarado and his team always go above and beyond to ensure that my vehicle is well maintained. Always willing to answer my questions and provide the greatest service.

In my recent visit to Cerritos Ford I was attended by - Mariocmlp

In my recent visit to Cerritos Ford I was attended by Eduardo Millán service manager. He was very helpful and show a lot of knowledge. Thank you Eduardo for made my visit to Cerritos Ford so nice and easy. Mario Larrea Ford Ranger owner.

I purchased my current Hyundai because of my experience - paulreuter

I purchased my current Hyundai because of my experience with the Ontario Hyundai service department. They are outstanding!

Three weeks ago, I brought my vehicle in for a safety - Norma

Three weeks ago, I brought my vehicle in for a safety recall update. During the service I was informed my car needed alignment. Since I had just gotten new tires and alignment at a different shop, I declined the $235 fee. I was asked for a rating and I explained to the tech Ivan why I didn’t want to write a review since I was being asked to pay a fee that was not needed. He became defensive stating he is not trying to sell additional services, and said he would have his manager call me. He also stated I should not bring my vehicle back to that dealership. While I sent a few messages asking to speak to higher departments explaining the situation, I didn’t get a response from them, only from Alex. Yesterday after the 4th request to write a review, I finally wrote the review explaining the reason for my rating. Alex Silva emailed me and stated he had decided I couldn’t bring my car there anymore. In the past Alex Silva has been demeaning, disrespectful and insensitive to the needs of my personal situations. He also lied about multiple things, including proving me with a month’s payment for my vehicle when my brand new electric vehicle broke down with a propulsion episode and I was stranded without a vehicle and I had to get a rental that they later reimbursed after a wrote a review through Google. He also stated that I was abusive toward his staff, when everything was only communicated via email. If I had been abusive, there would be footage and there is nothing he can use to prove that. I reached out to the general manager Gregg Johnson and he called back and seemed receptive, he said he would call back today with more information. About an hour ago, he called without a real explanation and said that after some consideration, he and his team have decided that my 3 written reviews were not favorable to their department, he didn’t want me to come to his dealership again. He said he has the right to deny me service and that I need to seek somewhere else to go. He suggested Puente Hills, and said he wasn’t going to argue with me when I was explaining that I bought the vehicle there and I lived it the area. So clearly, you cannot be honest about the reviews here because if not you will be sent to a different location. So the real question is how factual is their rating if they can’t take credit for their faults. Be cautious with Volvo of Ontario, because they’re not who they claim to be, they have zero interest in their client’s opinions, only their ratings matter.

Best dealership around! - lindadawn081

Best dealership around! Great service advisers and very good mechanics! It’s busy because they’re so good. From sales to service to the guys that work on my car this place has been my place since 2012. Good leadership equals good service advisors, reasonable prices and great mechanics. They have deals there written on dry board as you enter for maintenance for your car.. Even the parts guy is like talking to a friend. Right off the freeway and its an easy place to wait. Trust worthy place to buy a great car with a great warranty and a great price! Thank you Kia!

This dealership has been my go to service for possibly 9 - RC

This dealership has been my go to service for possibly 9 years. David Ruiz, my service advisor, has taken care of my visits and a great guy. There is ample room in the customer lounge and very clean with snacks and coffee. My car is 10 years old and keep on running until now. This latest service, they took care of me NO CHARGE on parts and labor with free car rental. I amecstatic for a great customer service.

These are very dedicated and very talented service - elmontman

These are very dedicated and very talented service professionals who take my needs and my vehicle’s requirements seriously and deliver on their promises.

Always great service when visiting and all staff are - gus

Always great service when visiting and all staff are helpful and informative at every visit.

Great customer service people are so kind and helpful - Gorgeouswoman

Great customer service people are so kind and helpful even though they are always very busy

Efficient and not too aggressive. - Rfeldman

Efficient and not too aggressive. No no no no no no no no no no no no.

With an appointment I did not expect an almost 4 hour - Patmellon9

With an appointment I did not expect an almost 4 hour wait. I have to wonder does an appointment make a difference

Friendly service people and I was provided a loaner car - SPEVERINI

Friendly service people and I was provided a loaner car while they were working on my car.

I really enjoyed the service this time as everything was - vnosach3

I really enjoyed the service this time as everything was done very quickly and pleasantly. Thank you very much Folsom Toyota!

We've purchased 7 or 8 vehicles from this dealership. - JUDYAMODEO

We've purchased 7 or 8 vehicles from this dealership. Everybody is always courteous and helpful.

Brandon an excellent service rep! - TBRECKON

Brandon an excellent service rep! Wiil call him next Time I need service. The only thing I would add is that Hanlees needs a wheel alignment machine for the tundra Toyota’s

It was a smooth visit, its was done on a timely matter. - Leti.ortega66

It was a smooth visit, its was done on a timely matter. The service worker seem to need more counter space. thank you for your time

I had the best experience I've ever had during a service - Meg C.

I had the best experience I've ever had during a service visit, thanks to Victor Martinez! From start to finish, he was professional, knowledgeable, and genuinely committed to making sure everything went smoothly. He kept me informed every step of the way and made the entire process stress-free. Victor truly went above and beyond—I left feeling confident and well taken care of. I’ll absolutely be returning for future service needs. Highly recommend!

The dealership is fantastic! - Harry Pieczenik

The dealership is fantastic!!!!! Chris Mendoza of the service department always takes care of our auto needs. My wife had work done there recently, and everything was great. The goes for the entire service dept and entire dealership.

The service was slow and the tech was not completely - Gracie O

The service was slow and the tech was not completely communicating with us. We had to call the tech to get updates. The car ended up staying at this dealership for 1.5 weeks. My husband made calls himself to get the insurance to fix the problem, he even had to be the one email the insurance regarding the issue instead of the technician.

From start to finish… Excellent service. - tweetyhurd007

From start to finish… Excellent service. I have no need to go anywhere else. Great job

They have serviced my RV since new. - stanleystewart9433

They have serviced my RV since new. Always got the unit in and out in a great time.

Horrible service. - Araz

Horrible service. They do nothing but “verify” what you have already told them and say bring it back if it happens again. Your time is not valued neither is your intelligence. They talk down to you and try to get away with doing as little as possible. Zero follow through. And lies on top of lies on top of lies. Avoid at all costs.

Amanda was great to work with to resolve a whirring noise - Sunshine100

Amanda was great to work with to resolve a whirring noise in my 2024 EV9. The service was excellent; they provided me with a loaner car, washed my car, and even charged it!

One of the poorest run dealerships I’ve encountered. - Sdtcg023

One of the poorest run dealerships I’ve encountered. Caught service advisor in several lies during our service. Asked to have service manager contact me. They never did, left 3 messages on Service managers voicemail and they never called back. Seems the poor attitude towards taking care of customers starts at the top. If they cared they would at very least call back but they never did. It’s a shame was hoping to establish a relationship with a dealer but now I’ll have to drive to Carlsbad or Kearny Mesa.

I was concerned about the engine noise that I heard on my - Bigjay0311

I was concerned about the engine noise that I heard on my MB after a major service that was completed last month. It was checked out and determined that the engine noise after turning off the vehicle in this extreme heat that we are experiencing in Palm Springs was normal. I accept the mechanic’s explanation and appreciate the service department reviewing my car’s performance.

They marked the car had a full tank of gas and I told him - emaildennistruong

They marked the car had a full tank of gas and I told him that is not correct it was almost 3/4 gas. I took a picture of it when I left and return the car with the same gas amount. They charged me ~35 for gas. When I called they asked for proof. I sent it to a girl name Jessica and she never responded. I've called multiple times and no one picks up. I'm never going back to Audi West Covina now because of this crappy service from EXECRENTACAR

Fernando, Mayra, and Kevin were exceptional in their - Bryce McKinney

Fernando, Mayra, and Kevin were exceptional in their customer service — I felt like family walking in here! I’ll definitely be coming back here in the future for any car needs. Thank YOU doesn’t do justice to the level of service I received but I hope this will do for now! Thank you for showing me there are still beautiful humans in the world who want to do good for others — you made my week!

I recently had work done on my 2023 G90 at Norm Reeves - Edward K.

I recently had work done on my 2023 G90 at Norm Reeves Genesis of Cerritos and they did an excellent job. I had it serviced and I also complained of a rattle which it has had for a long time. The rattle only happened when driving over certain sharp bumps. When I took it in, I asked for someone to go on a test drive with me so I could try to point out the rattle. The shop foreman rode with me, but I was frustrated that I didn't really hear the rattle during the test drive. The dealership had previously replaced the front passenger headrest in an attempt to cure the rattle. This time, they replaced the rear window sunshade because they determined that a rattle was coming from it. When I picked up my car, I asked if the foreman could go on another test drive with me. I had to wait a while for this, so I drove around the neighborhood near the dealership for over an hour trying to find a place with the right kind of bumps so that the rattle would happen. I was thrilled that the foreman and I clearly heard the rattle happen on this second test drive. He even commented that the rattle was rather loud. They checked my car back in and provided me with another nice loan car. This time they replaced the seat frame for the seatback of the passenger seat. I think they have succeeded in repairing the rattle this time and I enjoy driving my car even more now that it is blessedly quiet. I am grateful that the dealership and Genesis invested a lot of time, effort and money into repairing my car. It was all free to me because it was covered by warranty. I am always impressed when a company goes out of their way to honor their warranty rather than making excuses for why they didn't.