4,437 California Tesla/1000 Service Centers

I've been a loyal customer of Genesis of Corona for over - Jay

I've been a loyal customer of Genesis of Corona for over 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what should have been a warranty replacement after the plastic lining of the wheel well fell on its own, got caught in the disc brake, and nearly caused an accident. Despite this being a clear case of part failure (something that happened two years ago and was replaced without issue), they refused to submit the claim, instead suggesting the damage was caused by something else. Oscar, the service advisor, kept changing his story and was inconsistent about whether or not this issue would be covered under warranty. The service manager, Mayra, was unhelpful and dismissive—she simply told me to call the corporate office and then hung up. No alternatives, no solutions. The customer service at this dealership has significantly deteriorated since I purchased my vehicle here, and this incident has cemented my decision to take my business elsewhere. I will not be returning to Genesis of Corona and will be going to a different dealership moving forward. I highly advise others to reconsider before doing business here, especially if you value honesty, accountability, and proper customer service.

Shockingly, as dealerships go, this was super easy. - steve.bialecki

Shockingly, as dealerships go, this was super easy. They kept me up to date with what was going on, the quote was the same as the price. Everyone was very friendly. The only 'minor' issue was that my account rep ended up leaving and I didn't hear from the new one until I contacted them. But other than that minor glitch the new guy was on it and everything was done. Highly recommend. Thank you.

Absolutely top notch customer service… that service team - 6SDFSD96

Absolutely top notch customer service… that service team is next level. You guys deserve raises… promoting… bonuses… you truly are making the interactions that bring customers back again and again. You are my go to guys for anything service related from here on out. From management all the way down the chain… you’ve earned my respect. Thanks again for everything you do.

Very professional, the staff was very kind, I am very - Evelynrizzo

Very professional, the staff was very kind, I am very satisfied. Thanks to all. They have a nice costumer service.

I had an absolutely terrible experience at Honda of - ROK77

I had an absolutely terrible experience at Honda of Downtown Los Angeles, and I want to warn others before they make the same mistake.I took my 2018 Honda Odyssey in for a fuel pump recall repair, and the next day, my engine warning light came on. I also started hearing a loud noise from the high-pressure fuel pump, which was never an issue before.When I returned to the dealership, they refused to take responsibility, claiming that the issue was "not related to the fuel pump recall", despite the fact that it happened IMMEDIATELY after their service.To make matters worse: 🚨 They failed to provide a proper OBD-II scan with actual diagnostic codes. 🚨 They only reported a DCA-8000 code, which is NOT a standard fuel system error code. 🚨 They recommended replacing the high-pressure fuel pump and tried to charge me $1,942.78! 🚨 When I escalated my complaint to Honda Corporate, they STILL refused to take responsibility.I have since filed complaints with NHTSA and the Better Business Bureau (BBB) because this dealership does NOT care about customer safety or accountability. They are simply looking for ways to charge customers for unnecessary repairs instead of fixing problems they might have caused.DO NOT TRUST THIS DEALERSHIP! If you need repairs, go ANYWHERE ELSE but here.

My oil change light was not reset. - Ekc2

My oil change light was not reset. What else did they forget to do - was the fluid level checked and topped off - were all the lights checked - were the tires really rotated. Also the audio system wasn’t working properly when I first got into the car, I had to turn it off and on several times to get it to work.

Great service & the person who checked me in was amazing - Chriscluff

Great service & the person who checked me in was amazing at keeping me informed & getting me on my way in a timely manner!

I took my ascent there this morning and they had the - Dave

I took my ascent there this morning and they had the exhaust leak fixed before 3pm. John Kanikowski was my contact person and he impressed the heck out of me. Ivan took a test drive with me and knew what was the issue right off the bat. I was given a car to use while my car was being fixed and the lady who handled the process was also very professional and friendly. I was treated with respect and I felt like the people I worked with cared about their business. Thank you greatly!

Travis was very friendly and helpful. - fidelvelasquez11

Travis was very friendly and helpful. Sent videos of my car for reassurance and proof and also told me about certain packages and how to use them. Very helpful with great customer service

Monday was not a good day for service. - Johnshawfan

Monday was not a good day for service. I had an 11AM appointment. I was right on time, but the double line of cars was so long, I couldn’t even pull in off the street. I had wait OVER AN HOUR before a representative came to take care of me. What’s the point of an appointment? Everyone was polite and apologetic, and when I came to pick up my car, the process was fast and smooth. But you need to have a manager there to evaluate the incoming situation and be able to assign another person of two to take care of a back-up like I experienced. Not acceptable.

30K mile service with 20% mailer discount. - grameysue

30K mile service with 20% mailer discount. Car received sooner than promised and a car wash too. Extremely happy with service.

I was able to get the information Needed to address the - RBG

I was able to get the information Needed to address the issue with my audio system

As a customer who has been with Mercedes-Benz San Diego - Kourosh

As a customer who has been with Mercedes-Benz San Diego for about 13 years, and as part of a family that has been driving Mercedes for nearly 90 years (my grandfather, father, and myself), I must say that reading negative reviews about this dealership is disappointing. Many of these customers have yet to experience purchasing or receiving services from the Mercedes-Benz dealership in Escondido. Frankly, comparing Mercedes-Benz San Diego to the Escondido dealership is fundamentally wrong. You may not believe it, but the sales department and even the service advisors at Mercedes-Benz Escondido are often unfamiliar with the latest features and technologies of Mercedes vehicles. Customers often have to explain these features to them and introduce them to the innovations. (Are they really trained? I highly doubt it.) That being said, I wouldn’t claim that Mercedes-Benz San Diego offers exceptional service, but at least they still strive to ensure customer satisfaction. While it’s true that Mercedes-Benz service quality has declined significantly since the COVID-19 pandemic, this dealership is still making an effort to provide decent service, though it falls short of excellence. There are many reasons for this decline in service quality. However, economic inflation, cost-cutting measures, hiring young and inexperienced engineers (at lower salaries), and employing cheaper labor have all played a significant role in reducing the overall quality of service.

Jahan is professional and patient with customers. - youngld04

Jahan is professional and patient with customers. Facility is clean and comfortable. Snacks are overpriced.

Trevor Ripley, Service Advisor & Allie provided me with - asix55@yahoo.com

Trevor Ripley, Service Advisor & Allie provided me with Outstanding & Prompt Service today 9/26/24 on my my 2013 Toyota Limited. Anthony assisted me in my understanding of performing services.

Fast and professional service. - Sasan

Fast and professional service. No appointment needed. Polite staff. Comfortable waiting area. Rathe good prices.

The service department at Premier is, in my opinion, top - LydiaandCharlie

The service department at Premier is, in my opinion, top notch. They work with me to stay within my budget and keep my vehicle running in tip top shape. I appreciate the communication and straight talk I receive.

I would like to recognize Ricardo Villanueva (Product - jonyan

I would like to recognize Ricardo Villanueva (Product Specialist) at Putnam Burlingame Subaru. Ricardo was excellent in providing me with great customer service after my purchase of a new Outback. He provided a review of all the electronic features at the dealership and fulfilled additional educational requirements for me to get all I can and need for features which I was unaware of. His team and his help is helping me know that I can go back to Putnam when education is required.

Jack in the service department came through for me in - ajuarez72

Jack in the service department came through for me in getting my front and back brakes done in a timely matter. Always responded to my calls. Awesome customer service.

The dealership was wonderful, when the repair of my old - donaldkhansen

The dealership was wonderful, when the repair of my old car didn’t work out I was given a great deal on anew K4. Rafael was great, he really took the time to see that I was happy with it, he also helped explain all the details of the car on the following day because I was short on time for another appointment on the day of purchase.

They were helpful, courteous and very efficient in - Okkoree

They were helpful, courteous and very efficient in solving my problem. They fixed my tire issue quickly and at a reasonable price. Thanks!

Great place. - JW

Great place. They are very knowledgeable and always very helpful. I trust my card to them.

Pat was very helpful and communicated my car’s issues to - spencergil5

Pat was very helpful and communicated my car’s issues to me very clearly. Would recommend to anyone.

I had the most wonderful experience at Miller Toyota in - Big E

I had the most wonderful experience at Miller Toyota in Anaheim today when taking my vehicle in for service. Youbert took such good care of my needs.

It was my first time and Maxx treated me very well. - Alex

It was my first time and Maxx treated me very well. Even he offered me uber and drop off my car after the service. I really recommend them!

Sergio Herrera my service advisor At BMW of Riverside Was - Xhalfmoonbayer

Sergio Herrera my service advisor At BMW of Riverside Was the best advisor and helped me get my car repaired He is personable and helpful. I would give him 10+ He is very efficient, Knowledgeable and communicated with me at every turn from getting a loaner to returning my car to me washed and vacuumed. I recommend Sergio Herrera. Thank you, Sergio.

Service Advisor Andrew Kim went above and beyond in - GFong118

Service Advisor Andrew Kim went above and beyond in helping me with getting a new tire when I came in for the oil/filter change on my X5. He is always ready to help and made the service experience exceptional.

one of my lifes bad experience happened here after i - CAR CARE

one of my lifes bad experience happened here after i leased my car. they done even care for the issues i have with the car simply ignaored in all aspects dont consider this place for any transation until you want to waste your money and time

Steve was the absolute best! - GBK

Steve was the absolute best! He explained everything to me very thoroughly and created a seamless visit.

I have no issues with this dealership, they are friendly, - bernie.cargle

I have no issues with this dealership, they are friendly, the facility is always clean. Service personnel seen to get the job done correctly the first time. This time however I had to wait for parts, I guess that is not unreasonable in today's market especially with the numbers of parts required for different vehicles serviced. So, I am not disappointed, I addition, the waiting area is excellent, and the beverage area is great and always kept clean, although I did not use this area this visit, I did not use the ride home service offered this time as my wife was able to pick me up, I do appreciate that the service is provided by the dealership and not Uber. Some dealers use Uber, and I find then most times unacceptable. To me the vehicles are dirty, and the personnel are not friendly or someone I would care to associate with.