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Northridge Toyota - Service Center

Northridge, CA

4.5
349 Reviews

349 Reviews of Northridge Toyota - Service Center

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December 08, 2023

Will most likely screw you over. Doesn’t manage his team well. The staff is friendly but it’s a front. Had to pay a real mechanic to do work they claimed to do but did not. Please do More

by Don’tgohere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noel Orozco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mustafa Nessari
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Valdivia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Northridge Toyota responded

We appreciate your feedback and are genuinely sorry to hear about the challenges you faced during your experience at our dealership. Customer satisfaction and trust are of utmost importance to us, and we regret any inconvenience caused. To address your concerns and investigate the issues raised, we encourage you to contact GM@nortoy.com or at 747-356-8619

November 13, 2023

Katy Sanchez was my husbands and I’s service advisor for my cars maintenance and she was very helpful in figuring out all the warranty problems for us as well as in informing us on everything we needed to k More

by Jaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Northridge Toyota responded

We express our gratitude for sharing your exceptional experience with Katy. Your business is highly valued, and we anticipate the opportunity to serve you again in the near future.

October 10, 2023

Had a very good experience at Northridge Service Dept thanks to Noel Orozco. His explanations were thorough, he had a friendly/positive demeanor, has great communication on what my car needed and he was More

by April
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2023

Your dealership is prompt, clean, respectful and comfortable. I've never had a negative experience there More

by kirmar54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daphne Gates
Sep 12, 2023 -

Northridge Toyota responded

We're grateful for your positive review. Should you require any assistance, please don't hesitate to reach out!

Sep 12, 2023 -

kirmar54 responded

Give Daphne a raise!!

September 09, 2023

I have known Mike for many years and I'm happy to see him here at the store. He is an amazing manager who takes care of his people while making sure the support is there for them to grow. More

by AWG Guy
Recommend Dealer
Yes
Employees Worked With
Mike Christian
Sep 12, 2023 -

Northridge Toyota responded

Thanks for the great review! We appreciate it and hope to do business with you again in the future.

August 07, 2023

Daphne was incredibly kind, helpful and knowledgeable! I was a little stressed and worried to get my car fixed before an upcoming long road trip. Daphne eased my worries and had everything taken care for More

by c.walsh722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daphne Gates, Gil Yee
Aug 11, 2023 -

Northridge Toyota responded

We are delighted to learn about your positive experience at our dealership! We sincerely appreciate you taking the time to provide us with your feedback.

August 04, 2023

Great service. Amazing and friendly advisor. Straight to the point. Would definitely come back to him again. More

by lupercioa55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Munoz
Aug 07, 2023 -

Northridge Toyota responded

We are delighted to learn about your positive experience at our dealership! We sincerely appreciate you taking the time to provide us with your feedback.

August 04, 2023

So content with my last trip to Toyota. Chris Munoz was so nice and answered all my questions! More

by Charen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Munoz
Aug 07, 2023 -

Northridge Toyota responded

We are delighted to learn about your positive experience at our dealership! We sincerely appreciate you taking the time to provide us with your feedback.

July 28, 2023

Sam Jones is very professional and knowledgeable. He makes my sales and servicing experience a breeze! I implore you to seek his expertise. He has never disappointed me. I send him all my friends, fa More

by Ward1280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaw Namini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Northridge Toyota responded

Thanks for the great review. Please let us know if you need anything else in the future!

July 28, 2023

Glenn is a great service advisor. He keeps in touch during the service process. We had an unusual service issue that Glenn handled completely and competently. Glenn is a great asset t More

by MRuss
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Deitsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Northridge Toyota responded

Thanks for the review. Please let us know if you need anything else in the future!

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