Connecticut GMC Dealers

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Gates GMC Nissan - N. Windham, CT

On 9/7/2009 1:01:29 PM perry4hoops wrote:
From past experience, recommend those who buy cars from Gates be wary of excessive and unneeded service they try to convince owner to have performed. Example: Told I needed replacement of front brakes when actually had 50% wear left; told I needed to have BRAKE FLUID replaced!; told I needed to have POWER STEERING FLUID flushed and replaced!(These last two items are NEVER needed, also not in any manufacturer's maintenance manual; told I needed to have air conditioning system "cleaned out"! All this for the cost of $750.00 on a 2006 Murano with only 39,000 miles! After buying 5 cars in last 10 yrs from these rip-off artists have gone elsewhere to do business!

D'Addario Cadillac Buick Pontiac GMC - Shelton, CT

On 6/13/2009 6:33:51 PM carlros wrote:
The Service advisor refused to do a Saturday morning oil change since we did not purchase the car from that dealership. I was not told of this policy when I called yesterday to inquire if oil changes were done on Saturday. I was also allowed to sit in line for 45 minutes without being approached. We have purchased in the past from this dealership and have also owned cars that we did not purchase from them but have never been turned away in the past. When I approached the Finance Manager for help he simply implied that since we did not purchase from them we sacraficed service for price. They were unwilling to make an exception this one time since I was not aware that their policy had changed. Currently we own 3 Nissans within our family but when the time comes to purchase again it will never be from this dealership and most likely will not be a Nissan.