On 3/30/2013 10:26:10 AM LAJenkins wrote:
I brought my 2006 BMW to Union Park to repair an oil leak. Union Park BMW service checked the problem and recommended the repair that was done in September. The $1,000 repair was done per the diagnosis, which would lead one to believe the problem was solved. When my oil light came on again in six months, I had it checked and was stunned to be told that the problem I thought Union Park had fixed in September was still a problem today. I returned to the Union Park BMW service department and spoke to Anthony Dorazio. His response was "oil leaks happen". I did not agree, especially after so recently paying Union Park BMW to fix the problem. I reached out to the Service Manager Christine O' Connor with questions about the thoroughness of the diagnosis and September repair. I also asked about using a dye to find out why the car continued to leak oil and Ms. O'Connor said very clearly that "there is no need to because we can see the sources of an oil leak". Over the next two weeks I returned my car twice to Union Park BMW and had to find my own alternative transportation each time because I was beyond the courtesy shuttle limits and was told there were no loaner cars available. Union Park service ended up using a dye as I recommended and Pete Rotteveel offered service that would cost an additional $1,600. I refused. This type of oil leak is not something that would have just come up in the last six months, nor is it a problem that should have to be repaired every six months. Their work is sloppy and they did not perform a thorough inspection and diagnosis back in September. I am very disappointed in the lack of quality service. I bought my BMW new from Union Park and had been a customer for many years for service on my other BMW cars. I had also recommended other people who purchased new BMW cars on my high recommendation. Union Park BMW did not value me as a customer and I no longer value Union Park BMW.
On 12/12/2012 1:21:14 PM stefanie.lobue.5 wrote:
Jeni was OUTSTANDING, she was very friendly and knowledgeable too. She is the reason I would continue to come back to Union Park. Having wonderful customer service from nice people like her really makes a difference to the consumer.