Great - Ryan2004
James was very professional. He is an asset to your dealership. I would recommend him to friends. Very knowledgable and fun And happy to work with...
Pleasant Experience - DDK
Overall the purchase experience of our new Range Rover was very easy. Ryan (Barcenas) was wonderful to work with - he was there for questions but didn't pressure me into making a quick decision. Nick was also a great help in the process. The whole team including Morgan made the process quick and easy. It was a great purchasing experience from beginning to end. Thank you all!
Top Reviewed Specialists At This Dealership
Fantastic Experience - niamhinho
Had a great experience with Bud Hawkins at Crown Jaguar. All paperwork was prepared in advance ready to sign and the process was great from start to finish. Don't usually enjoy the dealership experience when buying a car, but can't fault this. I will be back!!
Mike Cabbera went over and beyond !!!! - Suzanne Smallwood
I would refer as many friends as possible to purchase a car from naples jaguar
It is a beautiful dearlership with curteous and a friendly staff
great experience - Joe340
When the grill trim of my new XF cracked the service team sprang into action, quickly confirmed it was not due to an impact and had it repaired quickly. Tim was great to work with and visiting Jaguar Orlando is like visiting friends.
Painless car purchase !!! - Jaguar Jay
My purchase of a Jaguar XF at J-ville Jaguar was the best car purchase experience of my life. Mike Stillwagon coordinated our day like a true professional. Everyone I came into contact with gave us the same courteous treatment. The people were great, the deal was great, and the car is great.
Fantastic Experience. Everything was done perfectly! - Mark Lipof
We emailed the specs on the car we wanted and called and chatted on the phone before going to the store. When we got to the dealership Scott Wynn (the Internet Sales Manager) had the car right at the front drive detailed and ready for us. My wife test drove it and Scott explained how all the different accessories are operated. The paperwork was a breeze, the new tag was on the car and it was perfectly detailed. I would highly recommend this dealership! Jennifer in the Finance department answered all of our questions and inquired about how long we would have the car to determine what to suggest for some maintenance in the future to get the best deal. It was a great experience all around. We traded in our older Land Rover and they gave us a great value on the trade too. If you want a Land Rover make sure you visit this store and ask for Scott!! Thank you!
Clip Joint - sdwickiser
My wife was traveling to visit her sister in Palm Beach. Her Jaguar XF died while driving. She called me and said the dash warning lights were all on and that the engine had died and would not restart. Her car is under warranty and so she called this dealership to arrange for them to pick up and evaluate the car. The car died in her sisters gated community and the security policy there is that a security guard waits with all disabled vehicles until they are picked up. My wife walked to her sister's house. I called this dealership the next day and spoke with "Bob". Bob proceeded to claim that the problem was caused by soda spilled on the gear shift knob. In fact he stated that "there was so much soda spilled on the gear shift knob that it got inside the shift module and even shorted out the battery". I expressed surprise that so much liquid could even get inside the shift module. I told him my wife needed to get back home and to go ahead and fix the car. I then called my wife and she told me that shehad spilled a few ounces of soda on the console when she missed the cup holder (right next to the shift knob) two days before. I mentioned that Bob said it was so much soda that it even shorted out the battery. She first reiterated that it was only a few ounces spread over the entire console and then stated that the battery was working fine as she had turned on the flashers before leaving the car. She then called the security office at her sister's gated community. She spoke with the officer that waited with her car and was told that the flashers were on for approximately 2 hours until the car was picked up. I called Bob back and told him that the battery was not shorted out by the soda as witnessed by the security officer. He became very angry and I was then informed that the security guard was not a mechanic?! He then said he would get the battery covered by the warranty and we would not have to pay for it but that we would have to pay for a new shift module as he had already told the warranty vendor that the problem was due to the large volume of soda spilled on the knob and that they therefore denied coverage. I replied that first of all the volume of liquid spilled was only a few ounces and that his story of the volume being so large that it shorted out the battery was simply not true as confirmed by the security officer. Secondly. I asked him how it is even possible for a large amount of liquid to get inside the module. The shifter knob is literally in the panel and only a few inches away from the cup holder. Shouldn't it logically be resistant to liquid? Bob (condescendingly) told me it was like spilling a drink on my laptop and expecting the warranty company to cover it. I told him that first of all that was a bad analogy since my laptop does have a built in cup holder next to the keyboard and secondly that the small amount of liquid (again 2-3 ounces spread over the entire console) was not the problem. He then asked if I wanted him to fix the car or not and told me to take it up with Jaguar (doesn't he represent Jaguar?!). I told him to fix the car as they are the warranty dealer and my wife needed to return home. My wife goes to pick up the car the next morning as soon as they call to tell her it's ready. She asks Bob for the console they took out. He pauses for several seconds and says they threw it away. She says they just fixed it and it must therefore be on top and even offers to get it out herself. He pauses again then says the trash truck just came before she got there. She (realizing she is being lied to) then asks for the name of their waste company (man I love my wife!). Bob looks panicked and tells her to hold on. He leaves for several minutes and finally comes back with a part and says he "found it". My wife paid and left. She brought the part home and not surprisingly it does not look like her console and does not have any soda on or in it! I'm going to confirm with my dealership that this part is not for my wife's car. Oh and we have to take the car to the Louisville dealership where we bought it as the warning lights are back on. This dealership (Palm Beach) is a clip joint and totally took advantage of my wife while traveling. We paid them almost $1700, they lied about the condition of the car, they gave my wife a different part back after she pressed them for the part they purportedly replaced, and the car is still not fixed! This is my last Jaguar purchase and avoid this dealership if you possibly can!!!
Shockingly unprofessional - William Cummings
I write to express my surprise and dissatisfaction with Jaguar of Tampa. I have been in the market and contacted this and other dealers by email. After several back and forths in which I asked for his best lease price, Ken Cranford refused to give me a lease quote by email because he thought I would show that to other dealers. He insisted I come see him in person. I asked if he was refusing to work with me via email and he did not reply. I then emailed the Sales Manager and General Manager, B. Mobley and T. Marchand. I forwarded my correspondence with Ken and asked if it was their dealer policy to not provide customers lease quotes via email. It has been a week with no response. I find this disrespect and lack of professionalism shocking in Jaguar. Jaguar has lost a customer, and I certainly intend to share my experience with all my family, friends, and business associates.
My first Jag - Rginal76
I had been in the shopping around/ decision making phase of the car buying process for around two months. I had narrowed down my top choices- 5 Series BMW and E-Class Mercedes. I decided, however, to at least stop and take a look at the Jaguar line. That is the best decision I ever made. Bernard was absolutely the best. He answered my hundreds of questions, and took time to help me find the vehicle that I was most comfortable with in terms of style, size, and cost. He has even continued to follow up with me nearly a month after my purchase just to make sure I am still satisfied. He is the epitome of excellent customer service. It is also important to note Geo in finance took care of everything on the finance side while I was at work so that my process of completing the necessary paperwork was quick and seamless.
Nice people/excessive pricing - JagDoc
I have owned many Jaguars but always look at the at Alpine and buy somewhere else. Not hard to do since they are not selling one of a kind autos. Save thousands on the same car at another nearby dealer. As for service, they are very friendly and courteous but sneaky! Recent oil change did reveal a damaged tire for which they quoted $340 incl mounting and balance. No one mentioned a labor charge of $33 until queried in detail. How do you mount and balance without labor? Also Lund cabin air filter needed replacement for 124. Plus tax. This is at best a $22. Item that is easily replaced in about 10 minutes under the hood. I'm not sure why otherwise intelligent people do their repairs beyond oil change...at alpine. I certainly don't . Find a jag specialist in your locale that is not a dealer and send your savings. To a charity of your choice.
The Collection Miami, THE WORST ! - porsche
The sales guy said I got aproved for the 85G car with 45G down, I said "man you crazy" ! Found out later, the company they said approved me, never did, they lied. They wouldn't even put it through Porsche Financial cause they knew it wouldn't get approved because of something on my credit. I previously financed with Porsche. I called West Broward Porsche and spoke to Alfred Olivares, (finance) and in less than one hour, he had me approved with 5G down. He also got me approved with Porsche Financial but PNC gave me a better rate. Took the ride up the next day, Roberto Bey got the Macan GTS ready, signed papers with Alfred & dipped. Not in a million years will I go back to
"The Collection", a collection of inexperienced staff !
I had a great experience getting my older Jaguar serviced... - jagmike45
I had a great experience getting my older Jaguar serviced at Island. The service department was fast and very professional, they really do have good Jag technicians at this dealer. I wish I could rate them higher then 5 stars!
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