Great service, long distance! - Charlotte
I bought a used Jaguar from Ken, all over the phone and email. He is attentive, and patiently answered all of my MANY questions. He's the opposite of the aggressive car salesman stereotype. I've had the car for about two months, and he's still very gracious when I email him with an occasional question. I hope I get to meet him someday!
Outstanding. - Rover444
Purchased several cars from this dealership and the experience is always first class. From sales through finance and service. Vinny was excellent and so was Morgan the finance manager.
Top Reviewed Specialists At This Dealership
Go To Crown for your new Jaguar - Judy at Weeki Wachee
Crown Jaguar had the exact car I had been looking for and worked with me to make sure I went home with it. Diane Livernois was so patient with me--no question was left unanswered. After I drove it home, she continued to help long after it would be expected.
HONEST, SINCERE, GENUINE - Real Fred Savage
Having the experience dealing with the top 3 high end delaerships in South Florida, there is no other sales executive like Damir. His genuine concern is to make the customer happy and put them in a vehicle that best suite there needs. Selling a car is last on his agenda. First is to make the customer feel warm welcome, develop trust and put them in a car that best fits their needs. You dont find this anymore!!! I have been his customer for 10 years.
My salesperson - jag guy
I have had excellent treatment at this Dealership and my recent purchase experience and salesperson was outstanding. I would highly recommend this Dealership to a friend,
My New F Type Jaguar - Vigilant
I've always wanted a Jaguar so I visited Jaguar of Tampa. What a pleasant experience. They do make you feel as a valuable customer. The Manager, Luis, went out of his way in working my numbers to ensure that I receive a fair deal. Ken, the Sales Consultant ensure that I had plenty of information on the different models and optional equipment in order for me to make an informed decision. Further, he not only demonstrated the operation of the car, but afforded me the opportunity to test drive, question, and observe the different models and their capabilities. Finally, TJ, the Sales Manager made me feel very comfortable in explaining all the financial options and other aspects of the transaction.
In all Jaguar of Tampa is a professional organization that operates pressure free, and has the goal of customer satisfaction. Having lots of experience buying cars I can state that this dealership is among the best. I strongly recommend Jaguar of Tampa if you are in the market for a new luxury vehicle.
Awesome service! - Abro1012
Service was great and the staff was very friendly and indulging. I feel like they are part of the family when I go there for service.
Outstanding !! - jag
Sergio is my service rep, he treats me like family and gets everything done in a timely manner.
I would highly recommend him and the service department..
Girls who handle the rentals very nice and amazing service !!!!!
shady dealer - go somewhere else - disappointed
the dealer sold a car with an undisclosed accident. no carfax history but an obvious bondo repair that is not apparent to the novice. the paint is rippling and should have been easily noticeable to any professional. the car was sold without any apparent cleaning. my dealer in Jacksonville has enjoyed a tremendous amount of warranty work that treasure coast did not perform. I offered them the chance to buy the car back or properly fix the accident area. no surprise that they took the money and ran. too bad lemon laws don't cover this or I would be calling a lawyer instead of writing this "buyer beware of shady dealer."
Car sales - Valerie12
I had an outstanding experience buying a car! Working with Arthur Jones was a pleasure. He was professional and knowledgeable about the car. I walked in for a test drive and left with a new car! I would highly recommend the dealership and Arthur!
Nice people/excessive pricing - JagDoc
I have owned many Jaguars but always look at the at Alpine and buy somewhere else. Not hard to do since they are not selling one of a kind autos. Save thousands on the same car at another nearby dealer. As for service, they are very friendly and courteous but sneaky! Recent oil change did reveal a damaged tire for which they quoted $340 incl mounting and balance. No one mentioned a labor charge of $33 until queried in detail. How do you mount and balance without labor? Also Lund cabin air filter needed replacement for 124. Plus tax. This is at best a $22. Item that is easily replaced in about 10 minutes under the hood. I'm not sure why otherwise intelligent people do their repairs beyond oil change...at alpine. I certainly don't . Find a jag specialist in your locale that is not a dealer and send your savings. To a charity of your choice.
Total waste of time! - No longer a customer
I went to The Collection for routine maintenance (15,000 mile service) of the Audi A7 I purchased approximately 6 weeks ago. What should have been totally routine in and out service was a one hour and 45 minute TOTAL waste of time!
Upon arrival I was met by some guy with an iPad strapped to his wrist who seemed vexed that I had arrived for a routine service visit without a scheduled appointment. I was asked to stand outside a service rep’s office and wait for him to finish a phone call. After several minutes of standing around another service rep approached me and offered to assist.
Upon entering my vehicle’s information into their system the service rep informed me that I was not the owner of my vehicle – which is ridiculous as I have both title and registration in my name. I provided the service rep with a copy of the vehicle registration as proof that I was in fact the owner of the car. After entering all of my information into his computer I was told the service would take approximately 2 hours and cost $795.00. This was confusing to me as I was under the impression that the 4 year 50,000 mile warranty covered routine maintenance. Apparently it does not! I was offered Audi Care for approximately $900.00 which would cover the 15,000 25,000 35,000 45,000 service checks. I agreed to purchase it and the Service Manager Michael Rodriguez instructed the service rep to walk me to finance to pay for it. However, when the service rep walked me over to finance he was told by the finance manager, Natalia Echeverry that she was not able to sign me up for /sell me the Audi Care I was offered just moments before. The sales rep did not seem to know who I should speak to or how I would go about getting the Audi Care but said he would try to find out.
At this point I informed him that they had already wasted an hour of my time and accomplished nothing. Therefore, I would like to have them top off the oil (as the “oil level low” message had appeared the night before) and I would return if/when they were able to resolve the matter of signing me up for Audi Care. The service rep reiterated that I would have to “call someone” to set that up but he did not know who and would look into it while they were topping off the oil. He escorted me to the waiting room and said he would be back shortly.
In the meantime I decided to contact Audi USA in what would ultimately be futile attempt to sign up for Audi Care through them. After about 15 minutes of providing information to “Sarah F.” from Audi USA she informed me that the “finance manager” at The Collection would have to sign me up for Audi Care as she could not. So off I went back to the finance department from whence I came… I asked the woman at the main desk if I could speak to the “finance manager” and funny enough I was directed back to the woman who approximately 15 minutes earlier had informed the service rep she could not assist me in this matter.
Once I spoke to Natalia Echeverry directly regarding the matter she said the service rep had misinformed her regarding the mileage on my vehicle (according to Natalia he told her I had 45,000 miles when the car only has 14,511) and under the circumstances she could in fact sign me up for Audi Care! While Natalia registered my vehicle for Audi Care and charged me $908.93 for it the service rep called my cellphone to say they were nearly done topping off the oil. The service rep stated that I should “come find him” once I finished up in billing/finance. When I went to find him he was in an office with another client. I must have looked perplexed pacing in their breezeway since a short time later I was approached by a man in a suit who asked if he could help me with something. I told him I was simply trying to retrieve my vehicle and get to work.
While this kind man walked me to retrieve my car he inquired as to what was going on. I told him I had been at The Collection for nearly 2 hours for what should have been a pretty straightforward drop off of a vehicle for the routine 15,000 mile service and unfortunately had not been able to accomplish that simple task. Therefore, I wanted my car returned to me so I would not lose an entire day’s pay standing at their dealership. The man apologized for the inconvenience at which point I stated now I understood why my brother-in-law had left The Collection and taken his business to Prestige Audi.
For the record, my brother-in-law acquired the first of what would ultimately become 3 Audis he has owned from The Collection – although he has remained a loyal Audi owner he left The Collection YEARS ago due to their ineptitude and has not returned since. He acquired his 2nd and 3rd Audi vehicles from Prestige and had them serviced there as well. Another friend of mine purchased an Audi from Prestige earlier this year after having a bad experience with the Sales Department of The Collection. As someone who lives in Coconut Grove and works in the Gables I found it odd that he would drive to a dealership in North Miami with The Collection being so close by – now I get it!!!
It is has been over 2 hours since I drove out of the service bay of The Collection. The service rep I was dealing with this morning did not call to follow-up or reschedule the 15,000 mile service. Against my better judgement I emailed The Collection to request an appointment for said service. A short while later a woman called to schedule the appointment and in short order informed me that the next available appointment would not be for 11 days! I told her to go ahead and pencil me in for March 11th but more likely than not I would be taking my business to Prestige Auto assuming the lead time on an appointment with them was more reasonable. A few strokes of the keyboard later and I had an appointment at Prestige for the day after tomorrow!
The moral of the story is there is CLEARLY good reason why BOTH Audi owners I know left The Collection and are now customers of Prestige Audi in North Miami. And after today I will be as well!
I had a great experience getting my older Jaguar serviced... - jagmike45
I had a great experience getting my older Jaguar serviced at Island. The service department was fast and very professional, they really do have good Jag technicians at this dealer. I wish I could rate them higher then 5 stars!
Jaguar Land Rover Fort Myers