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Warren Henry Jaguar/ Land Rover North Dade

NORTH MIAMI, FL

2.2
100 Reviews

2300 NE 151 ST

NORTH MIAMI, FL

33181

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Showing 100 reviews

March 28, 2024

my 2020 defender has been i9n the service center for over 130 days for a part!! More

by winnie.pritchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roman , Nestor Alvarrez, Jennifer Farrell
Apr 02, 2024 -

Warren Henry Jaguar/ Land Rover North Dade responded

Winnie, we sincerely apologize for the inconvenience you experienced at our Land Rover dealership. Your feedback is highly valued as it enables us to improve our services for the future, and we are actively addressing this issue. Following discussions with our Service Manager, we learned that an essential part is currently on backorder, causing major delays. Our service team has arranged alternative transportation options for your convenience. If you would like to discuss this matter further, we encourage you to reach out to our Service Manager, Luis Chinea, at (305) 907-6535 to address any concerns you may have. At Land Rover North Dade, we are committed to exceeding our customers' expectations daily, and we trust that contacting our Service Manager will enhance your overall experience.

January 31, 2024

Just took delivery of our new 2024 Range Rover Sport and the experience was perfect. Yuri is an outstanding salesperson, and he made the entire purchasing and delivery of the vehicle the best car buyin More

by J Brown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Kalachnik
Feb 05, 2024 -

Warren Henry Jaguar/ Land Rover North Dade responded

Thank you for choosing our Land Rover dealership, and congratulations on your brand-new Range Rover Sport. We are thrilled you had a great experience with our Sales Consultant, Yuri. Land Rover North Dade strives to deliver outstanding customer service to our valued clients, and we look forward to serving you again.

March 24, 2023

Do not expect luxury car owner treatment so far RangeRover service SUCKS. Keep you posted. More

by larrysolomon508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Andrews
November 02, 2022

Service department is unethical. Needed to replace a running board on my 2018 Range Rover Sport. The service tech reported back that the cost to do so would be $10,000 because the More

by JRB13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erik
September 08, 2022

We bought the 2022 F-Pace car from JAGUAR NORTH DADE in Florida! This is a fantastic business that's been serving our community with excellent service for many years. They specialize in high-quality, un More

by Markusha33009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Valverde, Neil Speicher, Greg Muir, Danny Palenzuela
August 29, 2022

In my opinion, these dealership operates like a used car dealership in that the service is terrible and they won't hesitate to go back on their word. More

by mr.tim.chatman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Palenzuela
August 09, 2022

They just ripped off my wife who went in to have brake pads done on her 2019 Land Rover Discover and that replaced rotors and drum and charged over $2500. DO NOT USE THEM. the took the car on Friday and d More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian
August 01, 2022

WARNING! Avoid this dealership. Brought my car in for routine maintenance and they attempted to charge me over $3500 in unnecessary work. Left immediately! More

by Jdi424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nestor Alvarrez
June 18, 2022

Crooks! ! Will not help you or give you 100% unless you gave a lot or money or perfect credit. Which is not reality. Will never go there again!! Very bad for More

by Diana.brown2543
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance manager
Jun 21, 2022 -

Warren Henry Jaguar/ Land Rover North Dade responded

We appreciate your feedback and strive for excellence in the quality of service we provide. Unfortunately, we do not have control over the lending process. We apologize for not being able to assist you and maybe in the future we can earn your business.

Jun 21, 2022 -

Diana.brown2543 responded

It has nothing to do with the lending process. It has to do with lies and false information. It’s all about money. Will never go there again.

Jun 22, 2022 -

Warren Henry Jaguar/ Land Rover North Dade responded

We apologize that we have not exceeded your expectations and empathize with how you feel. Quality service is something that we strive for and at this time we understand that you will be looking elsewhere.

May 16, 2022

Do not go near these people! I had a battery issue with my 2009 Jag XK. Spoke with Jaguar service and gave them all the car's data, including year. "Send it over!" they told m More

by cjrackski
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marco, Chistian, Nestor Alvarrez, Jennifer Farrell
May 31, 2022 -

Warren Henry Jaguar/ Land Rover North Dade responded

We appreciate your feedback and strive for excellence in the quality of service we provide. We will notify the departmental manager of your experience. Once again, we thank you for taking the time to let us know how we may improve our processes to better serve you.

May 31, 2022 -

cjrackski responded

This is the worst problem I've had with your service department but not the first by a long shot. Customers come last. Dealer first. Awful!

May 31, 2022 -

Warren Henry Jaguar/ Land Rover North Dade responded

Good afternoon and I apologize for the experience that you received. If you don't mind sending us an email in order to get more information in an effort to improve your experience. I understand that this might not be ideal as you already left this review, but username above does not show up anywhere in our system so we are not sure how to contact you in order to improve. Thank you in advance for your time and again we apologize.

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