Helpful Sales Associate, But Pricing Was a - baxterw
Helpful Sales Associate, But Pricing Was a Dealbreaker
Rachel, our Sales and Leasing Associate, was attentive, professional, and respectful of our time while we were searching for a truck. We initially planned to purchase a 2025 model, but she introduced us to a 2024 GMC Sierra that had just come off lease — low mileage, clean Carfax, and clearly well cared for by the previous owner. It was a truck I genuinely liked.
That said, while we were prepared to pay cash, we were told the out-the-door price would be increased by $1,000 because we weren’t financing through the dealership. The explanation was that this charge offsets the profit the dealership would’ve received from financing — and while we understood the logic, after praying on it, we felt the move came off as a little slimy with Financing.
At that point, the vehicle hadn't been detailed or inspected yet, but we had already put a $1,000 hold on it. During the wait, we continued researching and noticed that the market had a strong supply of similar 2024 GMC Sierras due to short-term leases ending.
We ultimately went with a broker/concierge who helped us secure a nearly identical Sierra — same year, similar mileage — for $5,000 less out the door. While it didn’t include the step bars, bedliner protection, or cover, we’ll add those ourselves for far less than the difference (about 40% of the savings). When we received a counteroffer by text, it wasn’t even close to competitive — and at that point, the math just didn’t make sense.
I do appreciate the dealership's lifetime warranty offer, but honestly, from everything I’ve read and researched about the GMC Sierra 1500, it’s built to last.
Increasing profits through used cars being financed is a debatable practice — I personally don’t think it’s something you build a foundation upon. But after reading the practices talked about in the reviews, it’s clear the lens of what’s ethical or moral is in question. I hope the $1,000 refundable deposit is actually refunded to my bank account.
That said — Rachel was a standout. If you do decide to shop here, ask for Rachel. She was the best part of the experience, and someone I’d gladly work with again.
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