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Sutherlin Nissan of Fort Myers - Ft. Myers, FL

On 11/7/2009 2:10:49 PM LESLIEC wrote:
I am writing this review to express an Excellent Experience I have encountered with Sutherlin Nissan. Last week my cd player had been acting up in my 2005 Nissan Altima; skipping songs, sometimes difficulty loading cd's, actually seemed to have a mind of it's own. I brought it to the local dealership I had purchased it at. Their service dept. told me I would be charged an estimate of $850 to replace a new stereo system including the labor. To me it seemed outragous because they only had it in their service dept for about 15min. I was curious how they could diagnose the issue that quickly & raised a red flag in my eyes. I told them I would think about it.
My husband & I discussed it and he suggested to me since I work in Ft. Myers why get a 2nd opinion from the Nissan Dealer there (we live in Naples). Well, can I just tell you how SMART my husband is! On my way to work I took 41 instead of I75 and stopped at Sutherlin Nissan. I explained the issue I was having to the service writer named Nicole. She suggested since I work a few miles away to leave my car with them to diagnose & they will shuttle me to and from work. I did just that. How happy do you think I was when Sutherlin Nissan called me to let me know it was a fuse??? As simple as that for ONLY $13.00 not $850.00!!! Oh, and another pleasant surprise...After picking me up from work to bring me back to Sutherlin Nissan's Service Dept. to pay my $13.00 bill my Altima was SPARKLING CLEAN!!! Talk about going above & beyond...Thats how you do it.
My husband & I now have an appointment this weekend to flirt with the idea of trading my car in for a 2010 Nissan Altima. The impecable service I have received from Sutherlin Nissan has actually brought me to this point. Thank You Sooo Much Sutherlin Nissan!!! Rochelle & Michael Santana

Honda of Fort Myers - Fort Myers, FL

On 11/3/2009 10:16:44 PM blondie101 wrote:
I came in to get a oil change. It took three hours. There was grease all over my steering wheel when I got my car back. The service writer looked like he should have been working in a tattoo shop. The red headed parts kid smelled like wrotten food and said that there wasn't a civic made in 2007. He told me I was full of crap. I WILL NOT GO BACK THERE AGAIN! Advance Auto parts has more qualified people than that place.