I want to be very clear that my salesperson was excellent - bonniedelashmit
I want to be very clear that my salesperson was excellent — responsive, kind, and the only consistent communicator throughout this entire process. She did her best within a situation that was clearly outside of her control, and she deserves recognition for that.
Unfortunately, the overall dealership experience was extremely disappointing. After paperwork was completed and my trade was surrendered, communication from the dealership all but disappeared. Timelines shifted repeatedly, questions went unanswered, and attempts to get clear information in writing were ignored.
Most concerning was the complete lack of engagement from management, including the General Manager. Despite multiple attempts to communicate and resolve concerns, there was no proactive outreach, no apology, and no meaningful effort to make the situation right. Any goodwill provided was minimal and only after I insisted at delivery.
I am now in the vehicle, but the process to get here was stressful, unnecessarily chaotic, and handled poorly by dealership leadership. This experience has significantly impacted my trust in the dealership, despite having been a repeat customer.
I would recommend the salesperson without hesitation. I cannot recommend the dealership or its management based on this experience.
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