143 Hawaii SRT Service Centers

Crooks - Make it right

Purchased a vehicle with only 10,000miles on it and had it for only 6 months and only has 19,000 miles on it and had to bring this lemon into the shop 4 times now to get fixed. Not to mention that theirs always hidden fees and also a 5 day waiting period

About 1 and a half weeks ago I sent an inquiry regarding - mboeckelmann

About 1 and a half weeks ago I sent an inquiry regarding service for my Rav4. I then left a voice mail on the service number on the 13th of February. I have still not heard a word from this dealership. I am a permanent Maui resident and I have bought multiple Tpyota's in years past on the mainland. I have never experienced a worst level of service. They could at least leave a message that they cannot help due to manpower staffing levels or current workload.

Service and its Advisor, Coordinator and Mechanic were - CapinHawaii

Service and its Advisor, Coordinator and Mechanic were superb in every step. Awesome experience and a super Aloha feeling.

I was recently in Honolulu and needed directions and - wutzupml

I was recently in Honolulu and needed directions and stopped in at New City Nissan. Lisa, the receptionist was so helpful, friendly and kind by printing out directions for us. I used the restroom which was very clean. The area for people to wait while their cars were being serviced looked comfortable and clean. Being from Pennsylvania, I won't be buying a car in Hawaii, but if I needed to buy a car in Honolulu, I would buy it from New City Nissan. (((Just to submit this review, I had to enter a make and model on the website, but I did not have any work done.)))

Took it in for one problem, got it back with more problems. - Lena

Very poor Customer Service, Repair Department. #1 Girls in the Service office couldn't be bothered, like I was taking them away from their busy time talking story, that was the 1st time. #2 Had to do my own customer service follow up if parts were in yet for the repair, when they clearly said, "we'll call you"; but didn't mean it obviously as they did not. #3 Had appt, and like deer in headlights "what?; why you here?" bad experience, bummer I'm forced to deal with them because of factory warranty's.

Aything but the mainland - jerilynch

I recently had the wonderful experience of having my Macan serviced by Jason and team at Porsche Hawaii. I titled my review Anything But The Mainland because, I my experience with making the appointment was less that excellent. I'd received an email from Porsche saying it was time for my first service. I called the number. The gentleman who answered asked me what I was bringing the car in for. I told him that Porsche had sent an email. He asked me to find the email and read it to him. As I was driving, this was not possible. He looked up my account and determined why I was bringing my car in. I requested a time of 9:30. He said I could have 9:15 or 10 am. I took the 9:15. The next day, I went online and easily changed my time to 9:30. This is something he could have done. He asked if I needed a loaner; I said yes. When I got to the dealer, there were no cars available. Again,something he should have known. Once I checked the car in, all was good. Made even better when I asked If I could make an appointment directly in the future!

Dealer uses deceptive practices to avoid potential major... - Abakala

Dealer uses deceptive practices to avoid potential major repairs just prior to the warranty expiration. Complaints made to dealer about the vehicle's air conditioning, stalling and transmission were responded to with reports that the conditions were "within normal limits". Within days following the warranty a leak in the a/c system required a $400 +/- hose replacement (which tey didn't have on the Island. Now the clutch is failing and the transmission needs repair. Several letters and calls to the local dealer and the Mainland have gone unanswered.

This service department has absolutly no pride in... - cadillac1

This service department has absolutly no pride in themselves or their work. Lack of leadership has broken the back of the service dept. Even the sales personnel are ashamed of them.

I purchased my first Lexus and got me a RX350 FSport.... - JSmith

I purchased my first Lexus and got me a RX350 FSport. Servco Lexus Team from the GM Charlie Wong to my sales agent Sean Son to finance Paul Lancaster, they all truly made me feel important and took great care of me. I never felt so valuable and full of gratitude from any other dealership I’ve experienced. They do go above and beyond and I am truly appreciative of them. If you are planning on purchasing a Lexus, see Mr. Sean Son. He will extremely take great care of you, and he is super hilarious that will entertain you while looking for the right car for you!

Im gonna be fair sales person was attentive till the half... - NSsora001

Im gonna be fair sales person was attentive till the half way point then she made us wait 40 minutes with no sense of urgency to talk numbers and just because you sugar coat your words and tone, saying "you should fine another car instead' is already poor business etiquette and this is why Hawaii will never amount to the mainland because you have employees like this all around.