On 5/8/2013 10:49:29 PM Jdwetsch wrote:
This dealership was awful. I had never been treated so unwanted by a dealership in my life. There were a few select people who were nice, but a majority of the staff were un-enthusiastic and didn't even care about their job. I didn't find a car that i liked at the dealership, and even if I did, I'm not shure I would want to buy it from them. I'm a big Ford fan-boy, but I'm sorry this dealership needs to be closed down or revamped because it's giving the good Ford dealerships a bad rap. I was much more satisfied buying my Ford F150 form the Ron Hopkins dealership in Elgin. They have far better customer service and a great sales team. The Zimmerman place just isn't near as good.
On 5/7/2013 11:24:17 AM rjboz wrote:
Tom Conlin, the general manager truly went the extra mile for me. I had a transmission issue with my 2010 Taurus SHO that was described by a Ford TSB. The Ford data base said it did not apply to my car even though it looked like it should. If it needed to be done it would be covered by my extended warranty. Mr. Conlin checked with the Ford hot line and found that it did indeed apply and needed to be done. Thank you Mr. Conlin.