I moved to the area in 2020, and started servicing my - johnb300m
I moved to the area in 2020, and started servicing my Charger at Fields. They were great! Friendly, fast, always fixed the first time. If the car ever needed to stay more than a day, I always got a loaner, or at least a quick shuttle over to Enterprise, complimentary.
But late 2022, early 2023, things started to change.
Communication with them plummeted. I'd have to constantly call them to even find out if my car was done.
It took them 3 times to finally fix my water pump. (I did water pumps in high school, shouldn't be that hard).
In the Fall of 2023, I was ready to shop for a Jeep product, and decided to check out Fields. I was walking around in there for at least 15min, and nobody even bothered to come say Hi. I was clearly "shopping."
After that I left, and bought a Grand Cherokee elsewhere.
In early 2024, the Grand Cherokee had some recalls come through.
I took it to Fields since they're the closest, and I got a whole bunch of attitude for "not buying the car from them" but they'll take care of the recall anyway because it's a factory safety issue.
According to Jeep Wave, I should get a loaner, since they needed to keep the car all day.
I asked about a rental then from Enterprise, and with much attitude they said "fine, we'll drive you over there, but we need to authorize it first. If it's not authorized, the rental is on your own dime."
Of course it was authorized by FCA but it took Enterprise forever to get the ok.
Even the Enterprise manager said that Field's has been particularly difficult to deal with the past couple years.
What a miserable dealership. It's really too bad, they used to be great.
I'm never going there again nor will think of purchasing from them.
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