1,945 Illinois Rivian/1000 Service Centers

Great and prompt service, they keep me informed with a - psycodad321

Great and prompt service, they keep me informed with a good rundown of what’s going on!

Carlos was very helpful in helping service our CRV. - hung.dang129

Carlos was very helpful in helping service our CRV. Car was ready in the time frame he said it would be. Much appreciated. New place looking very good.

Car was handled in a timely fashion and all issues and - Elvis12345

Car was handled in a timely fashion and all issues and concerns were addressed,also pleased to have the use of a loaner car

The team takes care of you on time and tells you exactly - tcsdayDoc47

The team takes care of you on time and tells you exactly what they are going to do up front. I hope the staff and mechanics there are kept on the pay roll with the site closing.

I scheduled my 90,000 service online and was quoted $345. - Kheard912

I scheduled my 90,000 service online and was quoted $345. When I got to the dealership I was told the cost was $1100. I was intimidate into paying the higher price saying that the website was incorrect. The other reason I went in was because the check engine light was on. I told the service tech when it came on. After my service was done, the tech told me he didn't have them do the check engine light because I said it came on when I got gas (I'm no mechanic, It could've been something else). When I insisted they do it, all he had them do was reset the light, no diagnostic. Of course the check engine light came back on the next day. The tech also didn't give me any feedback on if other things need attention (as per the 90,000 mile service). Again when I pushed to get answers, he was rude and said he had other customers to attend to. I asked for the service manager (Frank) and was told he was on vacation and they would have him call me on Monday. Of course, I got no call, so I called him. I was told he would look into it and call me back. After speaking with Frank and explaining my treatment, he said he would speak with tech and call me back. # days later, no call, so I called back. Franks solution was to offer me a credit to bring the truck back in to have the diagnostic done (that I already paid for). His solution for the rude tech was that I will see someone else when I come in (no apology from him for his rude behavior). Of course when the truck was taken back in for the check engine diagnostic, there was an issue other than the fuel cap. So now there is another charge for $1000 and 3 more hours of time. This isn't the typical service I get from them, this is why we always take our vehicles there. 98% of the time my husband takes the vehicles in. I just feel like I was treated this way because I am a woman. You can typically tell when this happens and I try to handle the situation myself. As women we shouldn't have to have men do things for us to receive decent treatment.

This place used to be good (past tense). - Matt

This place used to be good (past tense). Not sure what happened lately, everything seems to go downhill, internet sales is completely rude and hangs up on people. Finance doesn't respond to emails. They only seem to care when it's time to purchase a vehicle or when your lease is up. I had several options to buy out my lease with other dealers and decided to do business here since I was a loyal customer to the dealership, that was the biggest mistake I ever made when it came to choosing dealers to do business with. I decided to take my business elsewhere due to the fact of extremely poor customer service from the whole dealership, from internet sales, finance and even management, they don't care about any customer, all they care about is making money and when you have an issue, it seems like you're bothering them. Look elsewhere besides this dealer to spend your money on.

Service center experience was good this time and I was - Hemant

Service center experience was good this time and I was able to book it online.

Yes,yes,yes,yes,yep,yep, yep,yep, ya, - Gary

Yes,yes,yes,yes,yep,yep, yep,yep, ya, ya,ya,ya,ya,ya,ya,ya,

Professional and friendly staff. - gayle

Professional and friendly staff. Loaner vehicle provided when we were waiting for a part to come in.

Ken & the team provide excellent customer service. - ST

Ken & the team provide excellent customer service. They are honest, dependable & thoroughly communicate repair needs.

Good customer service. - chicagocre

Good customer service. They are not like the other dealerships which can not be trusted.

The service was very thorough. - chimes_8

The service was very thorough. I received the inspection information in a timely manner. Daniel did a great job of explaining everything my vehicle needed.

I had an oil change. - Scott

I had an oil change. The next day I woke up to oil dripping from under my truck. I crawled under there to discover that the oil filter was just a little bit loose and dripping oil creating about a 8 inch circle of oil on the driveway.

The service was extremely well done and I could not be - jake.roggensack

The service was extremely well done and I could not be more thankful for the work they put in

Great service, efficient and in time. - Nia

Great service, efficient and in time. Very helpful team, comfortable waiting area with good coffee.

Have a nice shuttle service took us to a restaurant and - LaMar Bell

Have a nice shuttle service took us to a restaurant and picked us back up while our car was get a recall

Stopped in for an oil change without an appointment. - Smokecgar

Stopped in for an oil change without an appointment. Got me right in, it didn’t take long, and the didn’t try and force any extra services or filters etc.

Make sure that the customer is treated with respect and - lilsarge42

Make sure that the customer is treated with respect and care. Tod M is truly amazing.

We had a fantastic experience at the Nissan Arlington - Christinemarie162502

We had a fantastic experience at the Nissan Arlington service department! My husband and I brought our car in for a routine oil change, and Tyler made the entire process seamless. He was friendly, professional, and kept us informed every step of the way. The service was quick, efficient, and exceeded our expectations. It’s rare to find such great customer care, but Tyler and the team truly went above and beyond. We’ll definitely be returning for future service needs—highly recommend!

We always get a good sevice from Field Lexus and the - rosariodruja

We always get a good sevice from Field Lexus and the service consultantant Marvin is very nice ,helpful and knowledgeable.

Always the best, works with us to help us save money, - rickhefley

Always the best, works with us to help us save money, Great job Steve , Best dealership ever.

Check-in was smooth, and service was quick. - akubicz

Check-in was smooth, and service was quick. I appreciate the flexibility to drop off and pick up my car at my convenience. The thorough walk-through of recommended services, upfront cost estimates, and progress updates made the whole experience easy and transparent. Great customer service—Joe is the best!

The sales team is great. - WilliamDAbed

The sales team is great. Some things about servicing my vehicle I don't understand. I've had two things that needed fixing. It shouldn't because even though it's a 2024. Still is a new vehicle, shouldn't have to be back again in for another problem.

The staff is great and friendly. - Greg

The staff is great and friendly. Eady to talk to and listened to my problem.

Emir provided me with top notch service! - r_relle

Emir provided me with top notch service! He was very welcoming and kind (traits that are hard to find these days). He kept me informed of every step from start to finish. Thank you, Emir!

Great customer service. - Exosphere2017

Great customer service. Michelangelo in the parts department helped me find exactly what I needed while also being very knowledgeable.

Friendly, professional service rep. - STS

Friendly, professional service rep. Was kept informed during the process of working on my car. My rep even found a discount coupon for me! Always dependable service.

Great Service department. - Knips

Great Service department. everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice

Todd was very professional. - Patricia Cannon

Todd was very professional. He was very informative about, how long it will take and what was being dome

Friendly and fast service. - terry

Friendly and fast service. We were at a horse show down the road when our 1-ton dually would not start. They got us in right away and found one of our batteries was faulty. Completed the warranty work with no waiting or hassle. Highly recommend the service department!