328 Iowa Used Car Dealers

The smoothest car buying experience in 45 years - doughtysh

A change in jobs led me to trade in my 2015 Silverado 2500 HD for a more fuel efficient truck. I searched and found one on an Enterprise lot in Kansas. I filled out a little online form indicating my interest in a particular truck. Within 20 minutes Josue Hernandez called me. I drove to the Enterprise lot in Urbandale so they could look at the truck I was trading in. I told Josue and Edin Suljic (finance manager) what I wanted and less than 90 minutes after filling out the online form I signed papers for the new vehicle. Josue secured the truck in Kansas and arranged to have it transported to his dealership. He kept me updated daily and on Thursday just after lunch he called to tell me that my new truck had arrived and was waiting for me. I cleaned out my truck and headed to the dealership. So, four days after clicking on something online for a truck in Kansas, I was driving the new truck. Josue was amazing!

Very straight forward no hassle - Sir Russell

The sales staff was very friendly with no pressure. Enjoyed the time spent there. Had me in and out with knowledgeable staff. Bought used car for my granddaughter

Wife went in for a flat tire they sold her a new tire - Michaelquigley50

Wife went in for a flat tire they sold her a new tire which was not required. We bought this demo from the dealership and obviously there was an issue with the tire and they didn't disclose. Sales Great ! SERVICE RUN!!!!

had a great experience at prichards. - ariannadinovi

had a great experience at prichards. they helped me out greatly big thanks to josh ! he worked with me to find the perfect car for me despite running into bumps in the road! very greatful for him.

2013 FORD F-150 - 4X4 PURCHASE - ryan123w

John was great to work with, and unit was as advertised when I arrived from out of town to purchase the truck. Thanks again for the help. Easy to work with and simple transaction.

A Miracle. CLM EVR - ProfessionalMosley

After years of purchasing used vehicle that put us down Rhoden gave us a chance even with our credit. Thank you so much. Many top name dealerships wouldn't give my family and I a chance. Now that a new company owns Rhoden, it's just not the same. I I ever own my own dealership I would call it Compassion.

Definitely don't recommend no one to buy a car from this - everlyvar

Definitely don't recommend no one to buy a car from this dealer. They are a bunch of scammers. Sell me a Subaru Baja 2003 for $10,000 and another $500 for the sale taxes which I did not gave them with over 2,000, mi and a lot of issues just to mention a few front and rear suspensions are worn out check engine light on and need a new Cadillac converter that's why they don't give you no warranty. How can someone price a vehicle with all them issues for that much money? They pretend they are there to help you get a vehicle. All they want to do is rip you off

Steer clear of this dealer - ManualDriver

If you care about your car and expect it returned to in the same condition you dropped it off you will be sorely disappointed, I know I was. I dropped my 335i off for two new tires and the used car sales manager - David Nixon - informed me his wheel guy owed him a favor for some work he had been sending his way lately and offered to refurb the front two wheels free of charge. Too good to be true? Turns out it was. When I went to pick up my car it was sitting outside with the doors unlocked, convenient for me to drop off my brief case before going in but incredibly stupid. So lets call that strike one. When I went to get back in the car I notice that the door sill and kick plate looks like someone had dragged dirty boots across its about 100x leaving permanent scratches to both the paint and plastic. The floor was also dirty but that is easily fixed with a quick cleaning of the floor mat. the wood on the center console was scratched and covered in a fine dust probably from the wheel paint / refurbishment. The radio had been messed with and finally it looks like someone had a drink in the cup holder and spilled on the center console. Lets bundle that all up and call it strike two. I pointed it out these issues to the service advisor - Linda Cramer - who in her defense apologized and offered to have it cleaned up. They were ablo to clean up the car to a certain point.... the dust and dirt were gone but the scratching and damage is permanent. When I got home I took a closer look all around the car and found that at some point in the day someone had scratched and nicked the drives door edge in two places and was a new door ding. lets call that strike three. Overall the response and accountability shown by BMW of Des Moines is the worst I have ever experienced. My car received more damage in one day then it has in the previous 3+ years. Its a shame because I truly love my car but cant hardly stomach the thought of ever having to return there for service again in the future.

Outstanding service and professionalism. Always... - Mexhawk

Outstanding service and professionalism. Always Courteous! Everything done right the first time. Getting a loaner makes service so convenient since i live in a different town.. They pamper me!

Would not recommend buying a car from these guys to... - dcolberding

Would not recommend buying a car from these guys to anyone. I bought a Nissan Altima with 60,000 miles from them a little over a month ago. Two weeks after buying the car the transmission completely went out. When I called the dealership they told me to get it towed to them and they would put a new transmission in it. I then had it towed back to Ames Cars (for $480). The next day Buddy called me and said that they would now only pay for half the transmission. So now, I have not only been out almost $14,000, but an additional nearly $500, haven't had a car for 3 weeks - having to pay to uber/lyft everywhere, and they still expect me to pay for half the transmission. Long story short... do not buy a car from Ames Cars. They will screw you over every chance they get.

I loved dealing with Brett he seems to be honest and - Mark from Arkansas

I loved dealing with Brett he seems to be honest and caring about his customers needs. If he gets another car I like I wouldn't hesitate to drive the 460 miles one way again. It's far but we'll worth the drive.

Contacted them about a vehicle by email, and never heard - lynnbibler

Contacted them about a vehicle by email, and never heard a word back from them. Not a good first impression!

Thanks For The Great Experience On My Recent Purchase - Dale Weeks

Great place to do business. Very honest and straight forward. I've know the family for many years. And this was my first purchase and I am very pleased. They represented the vehicle very honestly and had everything ready at my arrival.

I wasn’t going to do this but after today I feel the need - Jenjo

I wasn’t going to do this but after today I feel the need to. I recently purchased a used car from Billion. I only went there because I know the General Sales Manager and thought he would treat me fairly. Prior to going, I was pre-approved for a loan amount from my bank. I found the exact USED vehicle I wanted on the billion website, which was well within my price range. I sent this information, including the link to the vehicle, to the GSM prior to coming in. I get there, and instead of having me test drive the same make and model of vehicle I was interested in; they waste my time test driving NEW vehicles I did not want nor were in my price range. Which I explained during the test drives. They kept pushing and I continued to push back explaining this was non-negotiable and completely out of my price range. They did not care at all, and I had to get very firm. They finally gave-in to the USED car option but suggested other makes and colors at a higher cost. I was very specific on color, make, and price but they did not care. Finally, we settled back on the exact vehicle I had sent. They showed me a cost breakdown and I initialed it thinking that was set. No. They scheduled the car to be transferred to their dealership. A week later, they call and say my car is in and ready. I get there, and it's not even close to ready. The windshield has a massive crack across it, the car hadn't been cleaned and smelled like cat xxxx. I was not informed of this prior to pickup. Also, this isn’t my first time buying a car. I’ve bought both new and used vehicles from dealerships before (in other states) and never had this horrible of an experience. After showing me this mess of a car, they take me in to sign everything. A finance person comes over shoving warranties at me which I repeatedly said I did not want. They didn’t listen--just kept pushing. I became very stern and irritated because no one was listening to me. My budget wasn’t me being stubborn, it was literally all I could afford to still be able to feed my family each month. They didn’t care. I’m also pregnant after a full-term loss six months ago, and one of their finance people had the nerve to say, “oh our finance girl is pregnant too and also in a bad mood.” Disrespectful. My famously calm husband almost lost it then. After 2 hours, I’m offended, frustrated and just want to leave, so I said "fine" to everything, because they wouldn't stop at "no." They tell me to take the smelly mess of a car home and bring it back to have it fixed later. I wound up driving a loaner vehicle until my car was ready--would've rather waited in my trade-in. I had them sign something saying they would repair the damage and clean the vehicle before I gave them my down payment. They weren’t happy about that, but I was done feeling screwed over. I deserved to see a sale-ready vehicle before they got any cash-in-hand. They refused to use the bank I was pre-approved with, so I had to go through a different lender. But a month later I cancelled the warranties they shoved, and refinanced through my bank--now my payments are back in my price range. If Billion had respected my price limit, used the lender I was already pre-approved to use and delivered a sale-ready vehicle (I had already found for them), this would’ve been a much different experience. I sent an email to the GSM detailing how disappointed I was, and his response was “I’ll call you tomorrow.” Which he did, but then acted like nothing was wrong and didn’t address any of my frustrations nor apologize for my experience. I’m now 2 months post purchase, and there is a leak in the ceiling from previous damage to the vehicle. I called to see if they would do anything and the GSM, who I thought was a friend, started yelling at me for verbalizing frustration. Calling me "difficult and demanding." Then blamed me for not taking responsibility for my experience. Ok. I take responsibility for not lowering my standards before coming here.

We purchased a vehicle from Bob Brown on Merle Hay in - kyletipling

We purchased a vehicle from Bob Brown on Merle Hay in January. There were a few things that needed addressed on the vehicle and Marc, the salesman had told us he would check on the service requests in the system and get back to us. We called probably 15 different times (on different days, spread out) to try to get an answer and resolution on a few things that needed addressed. He would either dodge our phone calls or tell us to use our warranty instead. We ended up trading the vehicle in for a different one in August. The (not Bob Brown) dealership let us know that our unused warranty would be credited back in a prorated amount for what was left. We waited the expected amount of days for the check to come, and it never did. We have now called and visited Bob Brown on Merle Hay over five times in the last two weeks attempting to get an answer as to where the check is. We've not received a single call back and if we ever get to the manager, Tim, he says he'll check on it. We call back again, and we typically get voicemail now. I do not recommend this dealership at all, as it has been nothing but a chase and a headache. Their customer service sucks.

As Always - pheasant

I have purchased many vehicles from Deters and as always they are the best dealership I have ever dealt with. From the sales to the service I could not ask for anything more.

No pressure - LB

This was the most no-pressure car experience I've ever had. Everyone was informative and helpful. In the end, I decided against a Mazda because the car just didn't fit me right. But this was the best deal and the smoothest experience I had in my car shopping and I would recommend this dealership to anyone looking for a new or used car. (I was buying new, but that option isn't offered on this review form, for some reason.)

Fair and friendly dealership. - stewartfarms

Fair and friendly dealership. Service department gets me in and out quickly. I would recommend this dealership to friends and family.

Worst experience ever!! Truck engine blew 1 week out of... - matthewripley

Worst experience ever!! Truck engine blew 1 week out of sale. Dealer did not want anything to do with it. Turned in registration and title paperwork late. I have had an untradeable, unusable truck for over a month now.

Handed keys to a car that was very tightly parked. - jjsdad2

Handed keys to a car that was very tightly parked. Took for test drive. Salesman refused to sell the car as it had an issue. Told him to call me when issue was fixed. Issue fixed, car on line for sale,.Never received a call. Found the same car with less mileage elsewhere for 20% less. So I bought it instead.

It Was A Dream Working With Dream Machine Garage! - csmwiese

Jake was outstanding to deal with and the facility was "Over the Top" Nice! The car was Exactly as described, I would buy again from DMG. Buy With Confidence! Thanks Again.

Very Knowledgeable. I'm happy. - chrisa69camaro

I am very happy with the professional people at Classic Enterprises. Ronnie is very knowledgeable about these cars, and very helpful with the sale. Thanks Classic Enterprises!

very poor. - williamsfrstn

very poor..they made it sound great until I wanted it then was told it was not in condition to deliver it

Return family of customers. - Very Happy

We bought a used Cadilac from them and have been extremely pleased. There were a couple issues after we got it but things they could not have known. They still went way beyond what we hoped for to get it taken care of. We were so impressed we have sent our Daughter and Son-in-law there as well as our son. They were treated with absolute respect and walked through the process in every way. They got very good deals on some awesome vehicles. I can't say enough positive things about this dealership. Thank you!

Knowledgable of vehicles I asked about. - robinsonben875

Knowledgable of vehicles I asked about. Answered my questions about vehicles . Showed true professionalism. Great.

They called me I answered asked them to call me back and - Michael Palmer

They called me I answered asked them to call me back and never heard from them again..

Did an online inquiry and never got a return email or - 7.3 Stroke it

Did an online inquiry and never got a return email or message of any kind.I wasn't happy that a dealer could not reach out and call.i did buy a truck 2 years ago from a dealer that was farther away and all sales went smooth ÷ Even the delivery

They were very courteous. - Spoofhound88

They were very courteous. I found their vehicles to exactly as advertised. They even worked within my monthly budget to help me finance the vehicle I purchased. I would recommend this place to everyone I know.