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Latest Kentucky Mazda Dealer Reviews
On 8/17/2009 9:27:44 PM mary8662 wrote:I went to Oxmoor Mazda planning to buy a used Mazda. I stated several times that I wanted a Mazda 3 or RX-8. They continually tried to get me to buy a Ford Focus that they were for sure I would love. I'm sorry but if a customer states they want something and they say it more than once try and work with what they want and do not push them into something else. I went back a couple days after this visit and looked at an RX-8 that was listed on the internet for 11,900. I test drove the car and noticed the check engine light and oil light were on but Charles told me it wouldn't be a problem and he would have it fixed. We got back to the dealership and they insisted that if numbers were right I get the car today. I agreed. Only if numbers were right and the problems with the car were fixed. The first price they brought to me was 17,900. Mind you that the internet price was 11,900. I lauged and said, "Are you kidding me? If that does not change to internet price I'm leaving right now." So of course they fixed that very quick. My salesman really had no idea what he was doing and honestly was too nice and honest to be in the car business. He was sweating and nervous the whole time because he knew he was scamming me and lieing so he had someone else come talk to me and try to take care of me. That process lasted a while and I had to raise my voice and get nasty a couple times. Next thing I asked for was the Carfax. They printed it out and the car salesmen went through it. He wouldn't let me. I should have left right there. Long story short I signed papers like an idiot but thank goodness I didn't drive the car off the lot. I got out of my contract after a dispute with Bill(the GM) who is extremely rude. Everyone except one salesmen there was rude and unprofessional. Look else where for a car!
P.S. They told me the reason the check engine light and oil light were on because a spark plug was loose. Never will I go to buy a car by myself again!
On 7/30/2009 4:17:00 PM wa wrote:This dealer's sales techniques confirm every horrible stereotype about car dealers you can imagine. Bait and switch, good-cop/bad-cop team approach, poor product knowledge and feigned ignorance of advertised incentives and prices, bold-faced lying, etc., etc. I would suggest to one and all to avoid this dealer if possible. It's a pity, because Mazdas are great cars (I have had 3 of them).