On Wednesday, September 16, 2015, I purchased a used Ford Sport Trac from your facility, I saw the truck on the lot last Tuesday, September 15th. I called and spoke with JB Schultz and asked if I could come over after work to test drive it and if someone would be there to price my trade-in vehicle. He stated yes on both questions. I arrived at 0708pm, drove the truck. While driving the truck, I noticed it had a sound coming from the front end. When I pointed this out to Mr. Schultz, I was told it was the tires. Then when I inquired as to someone looking at my trade-in vehicle, no one was there to look at it as I was told there would be.. I was on vacation and live out of Daviess County and did not want to have come in again the next day as we live 35mins out of Owensboro. As things turned out, my husband was able to drive the truck on Tuesday and we decided to purchase the truck. I drove back into Owensboro the next day of my vacation purchased the truck and while driving home the sound got louder. I called JB when I got home, told him it was not the tires that something else was wrong. He then spoke with someone that is the part owner of you facility and made an appointment for me to bring it back in on Monday 09/21/2015 and at that time we could pick up the other set of keys and the drivers manual. I had to turn in the title to my blazer, I drove down Friday to do so and to pick up the 2nd set of keys and an owner manual. While at your facility, I ran into JB in the parking lot, he was with another client who was test driving. JB said that my keys were with Misty and that I could get on the computer and print off the manual that he did not have time to get it for me. I went inside to get the key but no one was there, I found out later that Misty was at lunch they wanted to know who my sales person was. I told them he did not have time for me was trying to make another sale. Finally, after Linda came out and helped take care of me, (she is a very nice lady), JB came in and stated the key was still upstairs. When he came down, I told him the way he treated me was not acceptable and that he not only lost the 40,000 sale he was trying to make but he lost my respect. Well Monday when my husband brought the truck in we were informed that we expected to pay for the broken truck. Had JB informed me of this, I would not have had it worked on with Ford. I spoke with Jim Monanteras, JB would not come to the phone, Jim said I had two choices, a Ford part or an off-brand part. I thought he was going to state that your facility would cover the price of the repair, which was not the case. After I got very mad and used some words that were not good, he then said that they were going to cover the charges. I believe he started out with the "I have two choices" like they were not go to cover the charges, just to make me mad because he knew he could. He then said he would accept my apology because I should not have swore at him. He sounded rather proud that he had upset me to that point. He then stated he would call me back when my truck would be done. Here it is Tuesday, September 22nd, and I'm still waiting for the call. These two men need a big lesson in customer service. If I treated my customers like the treated me, I would be fired! I hope no one ever has to deal with this problem again. Thank You Lisa Johnson
I Recommend This Dealer:
JB Schultz, Jim Monanteras, Linda with our loan
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