671 Kentucky Buick/1000 Service Centers

I would like to thank Landon Way, and the tech. - Lkuester1

I would like to thank Landon Way, and the tech. and the Dealership on the excellent service my wife and I received at the dealership on 4/3/25. We were traveling thru the area and picked up a nail in one of our tires. I stopped by shortly after the service dept. opened. Landon got me in and repair was done quickly. Thank You All

The services department made time to get car repaired - Fuzz

The services department made time to get car repaired before wife would need it for bady setting

The service provided by Robin and team exceeded my - jim

The service provided by Robin and team exceeded my expectations! Fast, courteous and friendly. Thank you!

Excellent service and communication from the service - donald

Excellent service and communication from the service center and they are really good at communicating with me

From the time of scheduling appointment everything went - Brenda

From the time of scheduling appointment everything went smoothly. Becky help schedule the vehicle pickup at the best time for us. The gentlemen that picked the vehicle up were very professional and polite. They took good care of the vehicle. The decals that were replaced look great. Kaitlyn kept us updated on our vehicle progress and was there to answer any questions. It was a very good experience.

Mitch (service department) was great at explaining - ALIT1

Mitch (service department) was great at explaining everything that was needed for my Honda. He had me out of there as quickly as possible.

Service always warm and exceedingly from the moment you - GREENWADEPEEPS1026

Service always warm and exceedingly from the moment you pull in. They keep you updated on your cars journey

My family and I have used them for over 30 years. - G.avion2324

My family and I have used them for over 30 years. They have always done quality work.

I bought this truck from Big M and was promised $9. - joestsr

I bought this truck from Big M and was promised $9.99 oil changes for as long as I owned the vehicle and kept the GoBigM.com sticker in the back window. It's still there but oil changes are approximately $15 because they are "forced" to add an environmental fee and sales tax. Big M is losing money on every oil change, charging the difference to advertising/marketing because I'm driving around with the sticker, presumably telling everyone what a great deal I got. Big M should eat the additional loss, adjust their price so it totals $9.99 to the customer and keep their word with me, their customer. Instead, I'm driving around and telling people how Big M doesn't keep their (contractual) word. It's a small thing but if a company can't do what they say on something small, I'm not going to trust them on something as large as a vehicle purchase. As I'm repeating this story multiple times to your potential future customers, I wonder if it was worth it.

I bought my Rogue here in 2018 & despite having to pay a - DLB

I bought my Rogue here in 2018 & despite having to pay a toll to get back for service, I choose to stay at Byerly due to the great staff, service & treatment I have received since then. The staff is always friendly, they get me in & out quickly & I feel they want to ensure I am completely satisfied each & every time. Byerly cares about customer service, quality & retention.

We have done business several times with Newton (since - jpeggie51

We have done business several times with Newton (since before it was Newton) and have had good experiences with all the staff. Shelby is the greatest! She is very knowledgeable and patient and still answers questions when I have them.

Toyota of Louisville is the only place I will let service - tammywheeler1961

Toyota of Louisville is the only place I will let service my truck. Their service department is great.

Champion Chevrolet Buick GMC service is by far the best - Bstoney54

Champion Chevrolet Buick GMC service is by far the best in customer service and reasonable pricing. I drive from Louisville to Champion for service because I know As a female I won’t be taken advantage of. Team members are very friendly and helpful. Kudos to Tony and Jay for customer service.

We are so appreciative for the service department… we - lisam931

We are so appreciative for the service department… we were traveling and the thermostat decide to go bad … they fortunately had the part and got us in the next day . No other dealership in the surrounding area of Chattanooga or Nashville was willing to help us … they pretty much just told us sorry we can’t get you in … if you want excellent service for dodge vehicle go to whites auto mall

I really appreciate and thankful for Shane Diggs for - Cinnyfilly61

I really appreciate and thankful for Shane Diggs for being kind accurate efficient and professional .

Ana is a person who is willing to communicate effectively - Fitzgerald

Ana is a person who is willing to communicate effectively with customers, understand their needs, and build a good relationship. She is focused on finding quick solutions to their car buying needs and understands how to build and maintain long-term relationships with customers. She is knowledgeable about the vehicles the dealership offers. She is wonderful! She communicates in English and Spanish.

Will Clark deserves a 5 star rating. - Skutter

Will Clark deserves a 5 star rating. I'll admit it started out rocky but I can now say he is a great person to work with😊

Excellent experience in Service with Gabe and John, - mjclark

Excellent experience in Service with Gabe and John, excellent service in Body Shop with Clay, Gina and Chad

The service was great . - Earth Angel

The service was great . Tyler was very helpful. They communicated with me the whole time.

Awesome job they did great place to go get a vehicle and - johnny.walker

Awesome job they did great place to go get a vehicle and great people to be around.

This dealership is always polite. - abbycox01

This dealership is always polite. They get me in and out as quick as possible.

They do an amazing job; above and beyond service. - JustinJ20241

They do an amazing job; above and beyond service. Wonderful experience and and very easy to work with.

I use the service department here for all of my - cowboykbug2003

I use the service department here for all of my maintenance needs for my old truck. Have had multiple repairs done and they have always completed them in a timely manner.

Mike in parts went above and beyond to assist with my - terrybishop805

Mike in parts went above and beyond to assist with my truck repair! Thank you!