671 Kentucky Buick/1000 Service Centers

Was great service was treated get I hope to keep going - dannywridd321

Was great service was treated get I hope to keep going there people where asume thanks

Car was ready on time - staff was efficient and had my - dave.weedman

Car was ready on time - staff was efficient and had my loaner car ready. The service department sent emails and videos showing their progress

I would like to compliment your service dept. - mcain01

I would like to compliment your service dept. employee named Ethan. He was so helpful answering my questions and very professional. It is a very hot day today and he is still very patient and kind. I am sure very busy at Ford. Thank you Ethan, Mary Cain

We have been customers of this dealership for a while now - GOMEZ41007

We have been customers of this dealership for a while now and they have been very helpful to us as customers

I bought my car new there and they were great. - Robert A.

I bought my car new there and they were great. I won't take it anywhere else for service.

That everyone that I dealt with was very kind and helpful - dmyelv

That everyone that I dealt with was very kind and helpful that made the experience easy going

🌟🌟🌟🌟🌟 An Experience Worth Celebrating – Every Time! - ToniMoni

🌟🌟🌟🌟🌟 An Experience Worth Celebrating – Every Time! My wife and I recently brought in her 2025 NX 350 for a scheduled service, and once again, Austin Burlew delivered nothing short of top-tier professionalism. He is one of the finest Service Advisors we’ve ever had the pleasure of working with—courteous, knowledgeable, and genuinely attentive. Every interaction with him feels intentional and valued. The atmosphere at Performance Lexus of Northern Kentucky continues to be unmatched. The entire staff consistently makes us feel like family, not just customers. A special shoutout to Justin Lyman, whose unexpected compliment on my white beard made my day! (And to think I almost shaved it down last week!) We were thrilled to also see Mr. Lam—truly our "Salesman of the Decade!" He asked about the car, the job, even the family. It felt less like a dealership visit and more like a family reunion. Thank you, Performance Lexus of NKY, for always going the extra mile. You’ve set the gold standard in both service and hospitality. — Anthony Badewa

Service was great! - Leroy

Service was great! My vehicle was ready on time! I definitely recommend this Service center to friends and family!

Great service -easy to get an appointment - quick check - Dtaulbe1

Great service -easy to get an appointment - quick check in and reasonable wait time for service to be completed. Easy check out

I am very upset bc I sent a message to this dealership - Darlena

I am very upset bc I sent a message to this dealership and I have still not received a response. I complained about the fact that simple things like resetting my oil change maintenance menu doesn't get reset, my fluids are not being checked or if they are they are not being topped off, windshield washerfluid. And this last time my tire pressure was not checked as all four tires had different air pressure, 2 had too much, one was low, one was extremely low!!! Then I took the technician out to show her a rust spot on my car by the door handle when had occurred from falling snow/ice off of the roof. I have an extended warranty in addition to the bumper to bumper warranty. I don't understand how something that simple can take a brand new cars paint all the way down to the metal causing rust and I was asking for answers, which I didn't get and still have not gotten, nor have I gotten as much as any kind of a response of any kind!!!

Got 4 new Kelly tires and all 4 had different psi. - bobdelacey

Got 4 new Kelly tires and all 4 had different psi. Other than that nice service

An Utter Disgrace to Customer Service Bill Collins - JKing

An Utter Disgrace to Customer Service Bill Collins Ford’s service department is an absolute trainwreck, and my recent experience confirms they have no regard for their customers’ time or trust. I arrived promptly at 9:00 AM for a scheduled transmission flush and oil change, clearly stating I’d be waiting on-site. Carrie, the front desk staff, was polite and initially seemed competent, but that’s where the positives end. At 9:27 AM, Carrie called to say the mechanic questioned my request for a transmission flush, as my truck was shifting hard in and out of gear. They claimed a flush wouldn’t fix it and pushed a $190 diagnostic fee. Fine, I agreed, expecting progress. By 10:35 AM, another call: they “didn’t have time” to diagnose and asked me to bring my truck back the next day, promising to at least complete the flush and oil change. I waited patiently, assuming they were working on it. Fast forward to 3:00 PM—six hours of my life wasted in their waiting area. I finally approached Carrie to check the status, and lo and behold, my truck was “ready.” Suspicious, I asked what they’d actually done. Her response? Nothing. Zilch. Nada. Apparently, a “miscommunication” with the dispatcher meant my truck sat untouched all day, keys in hand, while I twiddled my thumbs. If I hadn’t asked, how long would they have let me sit there, oblivious? Carrie’s apologies, while sincere, don’t excuse this incompetence. The dispatcher, whoever that is, clearly has no system to track jobs or prioritize customers. This isn’t just a one-off either—it’s my second time leaving Bill Collins Ford with zero service despite a scheduled appointment. Last time, I swore I wouldn’t return, but I foolishly gave them another chance. Never again. Bill Collins would be rolling in his grave if he saw the shambles his namesake has become. This service department is a masterclass in disorganization, apathy, and disrespect for customers. Save your time, money, and sanity—take your vehicle literally anywhere else.

Fast service. - Envision

Fast service. Friendly, things got done as promised. Kept us posted with text message. Great