667 Kentucky SRT Service Centers

Always polite and efficient. - SAMIAM1172

Always polite and efficient. I feel I can trust them to diagnose my auto issues

Very clearly communicated work required and estimated - Royce

Very clearly communicated work required and estimated time ready. Took a few minutes so they offered a loaner MDX to could go to lunch. The work was very well done.

Usually very professional job. - clarkx

Usually very professional job. New employees need to be aware of customers request. Without Stephanie stepping up and getting the attention my car needed I may still be there.

Josh was great, so kind and patient . - Yankee

Josh was great, so kind and patient . We waited for our car in the clean, comfortable waiting room. Josh was great about explaining everything to us. The wait wasn’t too bad and the coffee was good

I bought my car new there and they were great. - Robert A.

I bought my car new there and they were great. I won't take it anywhere else for service.

Service is always great and everyone is very friendly. - Wjoelogan

Service is always great and everyone is very friendly. Each oil change has been in a timely manner.

It was easy to schedule a service appointment and the - kbarnes1020

It was easy to schedule a service appointment and the appointment wait time was not long at all. Very satisfied 😊

Oxmoor ford had amazing and fast service and the pick up - sammyz99

Oxmoor ford had amazing and fast service and the pick up and delivery service was very helpful

We like the selection of cars, but sometimes the service - lj_bailey

We like the selection of cars, but sometimes the service is slow. I like that the service department checks everything on the car even if it's just an oil change. Peyton was very informative and friendly.

We have been customers of this dealership for a while now - GOMEZ41007

We have been customers of this dealership for a while now and they have been very helpful to us as customers

My experience at Airport Ford service has always been - Doc John

My experience at Airport Ford service has always been outstanding. I highly recommend them. They are honest, knowledgeable, professional. Thanks for being there.

They are always so professional in the way I am treated - Laurensballard52

They are always so professional in the way I am treated when I go there!! Great service and friendly!!

Always great service, welcoming people and positive - Vanleyen

Always great service, welcoming people and positive experience . They always make the service fast and efficient

Great service, appointment was quick and efficient. - Frcqueen

Great service, appointment was quick and efficient. My appointment for an oil change was 10 am and it was done in less than an hour.

Have found customer service to be pleasant and - kfulmer_7469

Have found customer service to be pleasant and informative. Recall service was speedy and quicker than expected.

Best dealership I’ve ever dealt with. - rpayne259

Best dealership I’ve ever dealt with. Honest and upfront from beginning to end always

The salesmen and loan officer are dishonest people. - Shank

The salesmen and loan officer are dishonest people. They hid things in paper work that don't let you see util after the deal.

Fantastic salesman he helped me set up an appointment to - Char

Fantastic salesman he helped me set up an appointment to get my radio fixed which had to be replaced.

Service is fantastic! - corymorris

Service is fantastic! See Steve Coffey! I have all of my vehicles serviced here!!! Great Customer Lounge!

Corey Smith is always very attentive to my service needs, - Wayne M

Corey Smith is always very attentive to my service needs, communicating clearly any.options an the cost of each. I feel confident in driving my car knowing that it is being maintained well at Oxmoor Hyundai, and especially appreciate their fair and reasonable prices.

The technicians are nice and knowledgeable, the wait time - Christiem.robinson

The technicians are nice and knowledgeable, the wait time was short and the overall cost seemed reasonable.

Will definitely be using Rod Hatfield Chevrolet to keep - Natfloyd

Will definitely be using Rod Hatfield Chevrolet to keep my Chevy in shape! Brian Dick from the Service Department has been so extremely helpful during my recent trip there. He kindly helped me with my recall issue and made the process clear and easy. I cannot say enough good things about him! The other gentlemen on his team were also very polite and nice too! Thank you so much to the Chevy Service Dept. and Brian for taking care of me! I really appreciate it!

Went in for an Oil Change but they suggested an ENGINE - jspencer

Went in for an Oil Change but they suggested an ENGINE FLUSH, oil filter and cabin filter. I just had a NEW MOTOR installed less than 6 months ago by this SAME DEALERSHIP under the Power Train warranty. Gave the communication review "good" since they were good trying to sell me something I definitely did not need. Doubtful I return to these crooks.

Matt in the. - Bruno

Matt in the. service department was very surly and unhelpful. I stopped in to ask for help in how to proceed with a small crack in my windshield. Matt didn’t want to be bothered. His response was short, curt and offensive. In addition to the dealership not handling this issue he had no direction or recommendations on next steps. Very poor customer service. All other encounters with Louisville BMW have been great. This one was poor.

My vehicle will not go to any other service dept. - Happy Honda Customer

My vehicle will not go to any other service dept. Best in the NKy area. They are very thorough & the advisors are friendly, personable & knowledgeable.

very busy but was able to work me in for an oil change & - mjt6300

very busy but was able to work me in for an oil change & tire rotation. was told I need a new car battery, but price seems a little high for installation of battery, when other places do not charge extra for putting in the battery.

I had my car serviced for fuel issues and very slow - Aec06

I had my car serviced for fuel issues and very slow acceleration. We were told the fuel pump that is "in the tank," as well as faulty sensor, had gone bad. After the service and a "test drive," we were told the car was good to go and normal. Unfortunately, the car immediately produced the same issues once I left the dealer. Once I took the car back to the original dealer I bought it from and then a reputable Ford dealer to fix it, we were informed that Paducah Ford told us wrong about the fuel pump and that the fuel pump that was "fixed" was broke. The fuel pump was in the engine and was bad, which further caused more issues in the car. This wasn't the only issue. It took me two weeks to get the car into Paducah Ford, it took a week for a mechanic at Paducah Ford to get into the car and diagnose it, and it took over a week for Paducah Ford to get the warranty in place plus another week to fix it. A doctors office is faster than this and they want me to be fixed and want my money the same day. Another odd issue was how I made a previous review about this and was told it took 3 days to obtain the warranty, though the writer confused me for another customer. The other Ford dealer that fixed my car had fixed the issue well before contacting the warranty company for a reimbursement. This tells me it should have been done sooner despite our calls to remind them. In total, it took us half the time and stress than what Paducah Ford did in their time. Looking back at the service report, the mechanics at Paducah Ford "test drove" the car before I received it. The drive was only one mile, but the car could have easily rolled over a mile while moving the car into the shop. A real test drive could have spotted out the issue before I even get into my car to drive again which no doubt would have been seen. This amount of distrust could have costed me much more than the new car we bought and had Paducah Ford look at in the beginning. More issues are still being seen like the lying and incompetence we were given or even like the comment that was left under my last review. No words can help fix this. We are still investigating these issues and will find a way set this right. A serious issue occurred and we felt very unvalued or cared for.

Excellent service from Kaci Valdez, who was willing to - nancykeim0319

Excellent service from Kaci Valdez, who was willing to take the time and explain what was being done. Work on car was done efficiently and quickly.