No worry leasing - denmart5412
Great dealership! This is our 4th Elantra and we absolutely love the 2017 Elantra. We certainly trust Rowe with all our car needs, both in the past & future too. This was absolute the easiest decision we've ever made and probably the best one too.
New Battery Replacement - Mary Ellen
Joe Thibodeau and his Team of the Kia Service Department in Westbrook, ME are TOP NOTCH to say the least!! I needed a new battery for my 2010 Kia Soul Exclaim that I purchased new in October 2010. I love a clean car inside and out, but as we all know an older vehicle isn't very pretty under the hood. When getting home I popped the hood open to just look at the battery. Much to my surprise and delight everything under the hood is clean and immaculate, not just the new battery. .
Joe is such a gentleman and VERY PERSONABLE. I would also like to thank the technician who did such a great job too. I don't know his name, but please recognize him. The last time I was in for routine service he mentioned he had never seen such a clean car inside and out. He made my day that day, but even more so today for the fantastic job he did.
AWESOME - kiasportage
We can't say enough about how friendly, knowledgeable, and courteous our Sales Rep was. We were fortunate to get Jeremy Everett.........he was the best. He really worked hard to help us become a KIA customer. And everyone else extremely friendly and helpful. So glad we made the decision to go with KIA....so far we just love our KIA Sportage.
They didn't have to help - but they did - Ishmish10
The title really is what it is about.
I looked high and low for an SUV that was a stick shift but had power windows and locks. I stumbled upon this vehicle and loved it. I had to have it. I bought a 2011 Kia Sorento used at another reputable dealership, and purchased an extended warranty through my bank.
The warranty through my bank stated clutches were covered. Great! Where do I sign? Low and behold, 8 months into owning this vehicle and the clutch goes. It had no warning signs which was the craziest part, and I have driven sticks for years and felt bad clutches. I had it towed to Kia in Saco instead of the dealership I bought it from (I got it at a Subaru dealership and they always out sourced it to Kia to be fixed so I figured I'd save them the hassle and have it towed to Saco).
After all the diagnostics come to find out it was going to be $3700 to fix it. No problem, I'll call my warranty company and see what we can do. The warranty company said no. Even though I took a copy of my contract down to show them. Yes, clutches are covered. But only in automatics. I was irate, who affiliates a clutch with an automatic? 99% of people who are not mechanics. I contacted the dealership I bought it from since I had a few issues when I first got it and they were great about helping me. They said because it was already towed to Saco there was nothing they could do.
Here I am, single mom feeling like I'm getting screwed from every single angle. And $3700 on a vehicle I've only owned for 8 months?! The dealership I bought it from did offer to help with $500, and they did. Kia Saco, even though the vehicle was not one they sold, they really felt for my situation and helped - a lot. Patrick one of the managers and Steve in service went Above and Beyond and fought for me. After everything was said and done I was responsible for $1800. Which is a major savings to most - even more to a single mom. I am so appreciative of their help and all those involved. Especially the mechanic Chris who made my car feel brand new again.
My next vehicle will be a brand new Kia, and I can tell you where I'm going. Right down to Saco. They understand we are all human. 👏👏
Poor management - Upset
Had a recall on door handles done and they messed it up! Now passenger door doesn't open. I live 4.5 hours away. Asked if I could have fixed at Dealership in Canada 5 min away. Canada 1st says no but Charlies says yes. Then it went back and forth. Finally yes and I make appt. get there an everything changed. I call Charlies and talk to all new people and they say no. what the xxxx is wrong with you people.