Blessed beyond words - Russell Lori
I can't say enough about the whole team at Rowe Kia....no judgement of our credit, treated us extremely well and left with our dream fulfilled..thank you all!!!!
New Battery Replacement - Mary Ellen
Joe Thibodeau and his Team of the Kia Service Department in Westbrook, ME are TOP NOTCH to say the least!! I needed a new battery for my 2010 Kia Soul Exclaim that I purchased new in October 2010. I love a clean car inside and out, but as we all know an older vehicle isn't very pretty under the hood. When getting home I popped the hood open to just look at the battery. Much to my surprise and delight everything under the hood is clean and immaculate, not just the new battery. .
Joe is such a gentleman and VERY PERSONABLE. I would also like to thank the technician who did such a great job too. I don't know his name, but please recognize him. The last time I was in for routine service he mentioned he had never seen such a clean car inside and out. He made my day that day, but even more so today for the fantastic job he did.
Comfortable service - Nileznjudy
Very kind service personnel, very comfortable waiting room, work performed on my car was warranty work covered completely under my warranty. Not my first KIA, 2 time owner.
They didn't have to help - but they did - Ishmish10
The title really is what it is about.
I looked high and low for an SUV that was a stick shift but had power windows and locks. I stumbled upon this vehicle and loved it. I had to have it. I bought a 2011 Kia Sorento used at another reputable dealership, and purchased an extended warranty through my bank.
The warranty through my bank stated clutches were covered. Great! Where do I sign? Low and behold, 8 months into owning this vehicle and the clutch goes. It had no warning signs which was the craziest part, and I have driven sticks for years and felt bad clutches. I had it towed to Kia in Saco instead of the dealership I bought it from (I got it at a Subaru dealership and they always out sourced it to Kia to be fixed so I figured I'd save them the hassle and have it towed to Saco).
After all the diagnostics come to find out it was going to be $3700 to fix it. No problem, I'll call my warranty company and see what we can do. The warranty company said no. Even though I took a copy of my contract down to show them. Yes, clutches are covered. But only in automatics. I was irate, who affiliates a clutch with an automatic? 99% of people who are not mechanics. I contacted the dealership I bought it from since I had a few issues when I first got it and they were great about helping me. They said because it was already towed to Saco there was nothing they could do.
Here I am, single mom feeling like I'm getting screwed from every single angle. And $3700 on a vehicle I've only owned for 8 months?! The dealership I bought it from did offer to help with $500, and they did. Kia Saco, even though the vehicle was not one they sold, they really felt for my situation and helped - a lot. Patrick one of the managers and Steve in service went Above and Beyond and fought for me. After everything was said and done I was responsible for $1800. Which is a major savings to most - even more to a single mom. I am so appreciative of their help and all those involved. Especially the mechanic Chris who made my car feel brand new again.
My next vehicle will be a brand new Kia, and I can tell you where I'm going. Right down to Saco. They understand we are all human. 👏👏
Poor management - Upset
Had a recall on door handles done and they messed it up! Now passenger door doesn't open. I live 4.5 hours away. Asked if I could have fixed at Dealership in Canada 5 min away. Canada 1st says no but Charlies says yes. Then it went back and forth. Finally yes and I make appt. get there an everything changed. I call Charlies and talk to all new people and they say no. what the xxxx is wrong with you people.