258 Maine Subaru/1000 Service Centers

Jon and the rest of the service department demonstrate - Agetch207

Jon and the rest of the service department demonstrate exceptional professionalism and extensive knowledge. They consistently provide outstanding customer service. I highly recommend Goodwins for your vehicle requirements.

Service is fast and they always work with you to make it - Timonste

Service is fast and they always work with you to make it easy. Like that they pick it up and drop it off if you need to..

Very pleasant receptionist. - weezie( scarface)

Very pleasant receptionist. Knows how to deal with customers and with respect and positive attitude.

The service rep, Tom, is always so pleasant. - Nan

The service rep, Tom, is always so pleasant. The work was done on time and there was no pressure to have other work done

Tylor in service was fantastic! - Alysha

Tylor in service was fantastic! He got me booked right away and kept in communication about my vehicle! Thank you, Tylor for 5 star customer service is a world where customer service rarely exists!

Accurate diagnosis of the problem with my car and a - Skiahh

Accurate diagnosis of the problem with my car and a timely repair. They found a separate problem that was addressed before it became a larger problem. Everything that was done was clearly explained and I understood the costs before the work was performed.

This dealership tried to charge me thousands of dollars - Fiorenorine

This dealership tried to charge me thousands of dollars to replace a heater core and rear breaks! Brought to another autobody shop and MY HEATER CORE AND REAR BREAKS ARE FUNCTIONAL!!!!!

Very Nice personnel, Customer stream wasn’t too heavy, - lazilizad

Very Nice personnel, Customer stream wasn’t too heavy, lots to do while waiting for my car

Don’t mess with success! - MIKELAWLER

Don’t mess with success! It’s important for management to remember not to Mess with success!

Got me in with appointment for a state inspection. - Rebel Ram

Got me in with appointment for a state inspection. In and out in less that an hour.

The service guys (especially Dan and George) were - coriev

The service guys (especially Dan and George) were amazing! We were traveling from Michigan and had an issue with our Dodge Journey that they quickly solved. And they did not charge for their time. Absolutely incredible! We were so impressed!

Ira dealership has always been good to me as a customer. - noyce

Ira dealership has always been good to me as a customer. In this case, Mike, the assistant service manager was very helpful in solving what turned out to be a faulty fuel pump issue. He also took the time to save me money.

Have a recall on my 2020 Camaro. - jpeters31

Have a recall on my 2020 Camaro. I called to make a appointment to have it done. Was told only do it at 7:30 or 1:00 which does not work with my schedule. At this point I asked to speak to the service manager and was on hold for 15 min and finally hung up.I thought the whole idea behind service was to work with your customer not here. This is the second time could not even get first oil change done because couldn't get a appointment time that works for my schedule. Also guess they don't care about the safety of their customers and family.

Efficiency and pleasant. - laurajeanb

Efficiency and pleasant. Work done In a timely manner. Would always recommend this service department

First time at this dealership since it changed from van - noetoe1

First time at this dealership since it changed from van syckle ,time will tell ok

Very professional easy to work with. - camposfamily_2002

Very professional easy to work with. Polite and courteous would recommend high anytime to schedule

The dealership worked with me to bring pricing offered - mcampbell

The dealership worked with me to bring pricing offered directly by Chevrolet to fruition. The running boards and tonneau cover are nice additions to the truck! Work was done well and in a timely fashion.

Terrible service experience due to faulty - navid

Terrible service experience due to faulty factory-installed tires (Pirelli Scorpion MS), slow communication, and weeks without resolution. If I could rate the sales and service departments separately, I would. While Dexter in sales deserves credit for stepping in and advocating for me, the service department has been deeply disappointing, disorganized and slow with poor communication. ⸻ Timeline: July 3, 2025: I dropped off my 2025 santa fe hybrid calligraphy due to a vibration that started after my 7500 mile service. I Drive ~1300 miles per month. Called multiple times to be able to drop off my vehicle as it seemed to be a l maintenance issue. Was initially told nothing was available until July 21. July 3–15: Vehicle at the dealership for 12 days. I was told that the Pirelli Scorpion MS tires were the likely cause (seems to be a common issue after finding other complaints online; durability/bulging/balancing/uneven wear). No loaner or rental was available/offered. I had to call for updates a couple of times. I knew it would take a little longer, but this was excessive. July 15: I picked up the car and the front left and back right tires were replaced. Odd that the replaced tires were not both on the rear given that’s the standard for 2 new tires. July 16: Vibration returned. I stopped driving it due to the frustration and concern for safety. July 21: Returned the vehicle monday at 8am with an appointment. Diagnostics were not completed by end of day. I requested a brand switch for the tires due to the known issues with Scorpion MS. July 22: 5 PM, still no update. I called for a status twice with no response. I had to email my sales rep out of desperation. July 23: Still no call from service, but Dexter from sales stepped up and advocated for me. Decision was made to switch to a different set of pirellis which would be covered, which was appreciated. July 24th: No contact or update about the tires. July 25th: Still no phone call/update. Haven’t been told if it’s ordered, or how long it will take. No apology for the delay. Dexter then emailed me and we had a professional conversation on the phone and he let me know the tires weren’t in yet. I explained my frustration that if service had just done their job on Monday, I would have my car back by now. ⸻ What should have been a simple tire swap and diagnostic has now dragged on for weeks. Despite my multiple good-faith efforts, the service dept consistently failed to meet basic standards of professionalism. This has easily been my worst service experience. If I had known this would be the level of support for a new vehicle, I likely would have stuck with Subaru instead as their reputation and my experience with them for customer service was miles ahead. Every single visit I was updated within 60-90 min. No problems getting a loaner. Dexter in sales showed initiative and care. He’s the reason I held off on a review. Unfortunately the service department continued to fail to communicate. If you’re looking to purchase a hyundai, both mike and dexter were great. Just make sure you don’t have the Scorpion MS, verde or AS plus 3 given similar issues online. However, if you’re hoping this can be your service center, then I advise you to stay clear. I was incredibly patient with them and this is what happened. It’s not worth the hassle and you can’t trust them. This is obviously a systemic department issue. The 4.7 stars i suspect is mostly based on their sales team and regular maintenance. A total of 16 days in the shop for faulty tires, no loaner and 3 weeks of being unable to drive my vehicle. What a gold standard. Also not the safest idea to replace faulty tires with faulty tires. Very nice of them as they should be well aware of scorpion issues by now. At this point I may face retaliation while they still have my vehicle, but other people should know how bad the service is as well as the scorpion tire issues. Red Flag when the sales team cares more than service.

I absolutely love Arundel Ford! - jmaloy

I absolutely love Arundel Ford! They always deliver on what they promise and they will call before doing anything you did not discuss first. They recommend what is the best for your vehicle has well as your wallet. I can't say enough about the team at AF. They are all amazing

While I was waiting for my vehicle to be serviced and the - ctraun

While I was waiting for my vehicle to be serviced and the waiting room was full, so I sat at a table on the EMPTY sales floor. A man came up and told me to move, and I said there's no seats in the waiting room and if someone needs to sign paperwork, I'm happy to move. He continued to harass me about moving, even after I repeatedly asked him to leave me alone. He later identified himself as the owner. He used threatening language like, "You need to learn a lesson about respect" and "I'm going to teach you a lesson." He also said that if you use their service department, you're not considered a customer. So something to consider. Others on the staff apologized for his behavior, but its absolutely ridiculous.