870 Maryland Mazda/1000 Service Centers

Well here we go again. - GuyCenterpole

Well here we go again... did NOT want to go there for anything but I had to on 3-11-2024. My wheel lug lock disappeared and I had no other way to get them removed. So I called their parts dept. who told me they had them and the 4 lugs would be $40 (Ebay sells 24 of them OEM for under $25) but I agreed to bring it in. Having had terrible problems in the past with them calling me I gave them a number I can delete which I never used there before. After they finally got the lugs on (over an hour and charging $71.55) I was about to leave and thought maybe I should have a closer look at them. I don't know where these lugs came from but they were not OEM ones like the ones already on the vehicle, but rather than deal with them any more I left figuring I'd just get some on Ebay and replace them. Then on 3-14 around 9:20 my phone rang, there was nothing but a number on caller ID. (NOTE: This was my old number NOT the one I recently used) I answered and the person identified themselves (didn't get to write the name down) as someone with Pohanka Nissan. Before they got to say much I asked why they were calling. They didn't answer but kept talking so I asked again "why are you calling me?" and then the guy said something like "OK nevermind" and hung up. xxx kind of customer service is this? Tried several times to call the number back but every time got a message that voicemail was not set up. I finally spoke to a manager but have little faith they will do what they say. 1. I demanded in the past that they completely remove me from their database, which apparently they did not do. 2. Their "customer disservice" person who called would not say why they were calling and rudely hung up. 3. The replacement of lugs was not what it should have been (NOT OEM!!), took over an hour and cost me $71.55. I can't say enough negative things about this outfit, it makes me want to stay far away from anything Nissan. I have complained directly to Nissan before about this terrible dump. There is a lot more to my review on Yelp, I was not allowed to post that much here

Extremely disappointed with the service at this - Alan

Extremely disappointed with the service at this dealership. The wait time was unacceptably long, and the service advisor did not apologized or showed any concern for the delay. Completely unprofessional and disrespectful to customers’ time. I arrived to my oil change appointment 15 minutes early and was greeted by (Kyle )one of the service advisors . He seemed very professional so I expected a great service!!! He told me the service would take one hour or less , but it ended up taking over two hours with no updates or apologies. On top of that, they didn’t even wash my car as promised but had greasy fingers Marks on the hood and door handle with dirty disposable floor mat . So I went back and asked about the car wash he acted all surprised and said we can wash it for you ! I gave him the key back and waited for another 15 minutes and no one came to take my car to wash it ! So I asked to get my keys back because I have to go after spending over 2:30 minutes for an oil change . He gave them back to me and acted like whatever . Completely unprofessional and a waste of my time.”

In january 2021 i brought my first car from here and the... - Haileyloveyou29

In january 2021 i brought my first car from here and the staff is so wonderful. Fast service and victoria and dalontae and the service mamager was outstanding. I would defiantly recommend them

I generally do not go online and provide reviews but I - robertumbel

I generally do not go online and provide reviews but I felt the need to share my experience at Pohanka VW service department. In December 2021 while visiting Maryland we took our Volkswagen Tiguan in for oil change, tire rotation and advised Gabe the service writer the vehicle was consuming/burning oil at a rate of 2 Q's every few weeks. The Technician advised we needed a new engine because the engine had an internal seal/gasket leak allowing oil to be burned internal although no evidence of oil found leaking on the ground. We were getting ready to return home to Florida after the holidays and did not want to have an engine failure while driving so we took their advise and approved engine replacement at $10k and purchased a Powertrain extended service contract for peace of mind. Shortly after arriving in Florida the check engine light came on! I took the vehicle in to our local Volkswagen dealer to determine what was going on. The Technician advised the vehicle needs a new turbo. I could not understand how the turbo could fail as soon as a new engine is installed unless the Turbo was actually the reason for original concern “burning oil”? Did the Technician at Pohanka VW mis-diagnosed the root cause of the oil consumption? I believe so, because the Technician never did a tear down to determine cause! I thought to myself well I have a powertrain service contract so the turbo would be covered minus my deductible. Well Easycare the service contract provided does not cover a turbo as part of their Powertrain contract it is a high tech item. I have called Pohanka VW and tried speaking with Gabe and left voicemail messages for John the Servicer Manager but no one has reached out to me or returned my calls!! I feel taken advantage of by Pohanka VW from the Service Department and Caroline in the Finance Department for selling me a contract that doesn’t cover a powertrain component such a Turbo that is part of the engine. I recommend you avoid this Dealership!!!

Great service. - brandon

Great service. I had my tires replaced for a very good price and Phil was very helpful. I live in VA and this is about an hour away but this place is night and day compared to Porsche Arlington. Porsche Bethesda makes you want to buy a Porsche vs Porsche Arlington service makes you want to sell it.

Preston Auto Body repaired accident damage on my '02... - pintoboy

Preston Auto Body repaired accident damage on my '02 Ranger. They installed the wrong bumper pad (black, not grey, front and back bumpers, plastic panels were grey) then insisted the color was not black but grey. A new quarter panel was installed. They dented this panel WHILE in their shop, before I picked it up. They replaced the tail lens with a used lens, which was cracked more than the lens they replaced. They repaired the damage they had done to the new quarter panel, replaced the black bumper pad with the correct one (grey), replaced the lens with a new one. Where the truck was repaired began to rust within a year. The insurance company told me to return the truck to Preston for a third time. I refused. Nationwide agreed I could use a different body shop to correct the damage, poor workmanship, shown by Preston. I have had no problems with the other body shop's work. I wouldn't take a tricycle to PAB. Beware of this body shop.

Service dept stood up to a very sersuspension problem... - Tony. Roberts

Service dept stood up to a very sersuspension problem took control of. repair would not release truck until repair was completed very honest and professional staff thanks Tony Roberts

I have a 2023 escape that idle rough during a cold start - Ejones1299

I have a 2023 escape that idle rough during a cold start I took it back three times now there telling me they have to call a engineer the car has only 14000 miles on it I'm truly disappointed

Great Service! - Preston Hyundai Service ROCKS!

The service department was so helpful with an issue I was experiencing with my car. I drive over an hour to specifically go to this dealership for service as the Hyundai dealership closest to me provides poor service, but NOT Preston Hyundai their service department is the BEST! TY for the excellent service each and every time I come in!

My wife and I recently retired to Delaware. On a windy... - atkbbk

My wife and I recently retired to Delaware. On a windy bitter cold Saturday morning while visiting in Denton the front passenger window of my 2014 Mazda CX5 failed to raise. My wife was the passenger and we traveled with a small dog on board. Home was 59 miles away. Driving a long distance under those circumstances would be unbearably cold, noisy and unsafe. Fortunately my wife located Preston Mazda thru her cellphone. We showed up unannounced, cold and desperate. The service dept was booked, but the service manager(s) took us in, made us feel welcome and took care of our problem. We are so grateful and Preston Mazda won our future business. Tom & Trish K.

I took my Nissan Maxima to this dealership for the 50,000 - We4Simmons

I took my Nissan Maxima to this dealership for the 50,000 mile service. It was my first time going there, as I recently moved to the Eastern Shore. After my oil was changed, the Service Advisor came to tell me that they couldn't inspect my brakes because all 20 of the lug nuts on my tires were "swollen" and that the Technician couldn't remove them. ??? They said they could break all 20 lug nuts and conveniently replace them for $477.00. ??? I said no thank you and was reminded that if I get a flat tire, I wouldn't be able to fix it and I would be stuck out on the road. Again I said no thank you. I took my car home and my husband easily removed ALL 20 lug nuts with the lug nut wench without much effort. ??? Needless to say, I can't trust this dealership to service my Maxima. I will not be going back. I'm not sure if it's because I'm a woman or because of my silver hair but I suppose their philosophy is that a sucker is born every minute. As for me, I'll find another dealership.

I have always up to this point been treated with respect, - Rafael_gautreaux

I have always up to this point been treated with respect, this dealership fulfills all my expectations..