Recall fixes done easy and fast - Ross Johnson
Two small recall items were in order. I brought the car in for one and they were able to squeeze in the other plus a door window tighten up into the service visit. Saved me at least one trip.
Aminah - DaisyGirl
Aminah our sales person was really great. She was helpful but not pushy, and most of all honest. Her personality was not offensive and she listened to us.
Love my new car! - RiverLea
Yuri was knowledgeable and enthusiastic, without being pushy. Appreciated his help! If someone needs a car in sending them his way. Our second Prius from this dealer. Thanks Yuri!
Excellent service, transparency - Jessica
This was my 2nd time at the dealership. First time I bought new, this time I bought used (a demo car, only a year old, virtually new). I came back as it was such a pleasant experience the first time, and it was again a good experience. Friendly, non-pressuring sales staff, who are genuinely interested in helping the customer find the best "fit" for their family's needs and budget. I didn't once feel pressured to buy something I didn't need or couldn't afford. I ended up going with a used car rather than new and the salesman, Scott Smith, was very helpful and appropriate. I would have been completely turned off by a high pressure sales job and there was never any iota of that. The finance guys were clear in their explanations and the whole process was smooth.
Excellent Facility - CW
Everyone I met at Heintz was friendly. I recommend you ask for Laurie Danberry. She is very honest, knowledgeable, professional, and down right fun to work with.
Excellent customer care offered by Josh Dennison! - RK1972
Josh's mission wasn't just to sell us a car; but a car to fit our needs and desire. Appreciated his knowledge shared freely with us. Glad we did business with Josh at Lake Country Toyota.
Happy wife happy life! - Badapple71
We were leasing our previous Sienna and we were concerned with the miles getting close to our limits and Ken Koeller and the staff were able to figure a way to get our situation resolved and put us into a 2016 Sienna with similar features and in the color my wife wanted and the switch did not change our budget adversely either. I have a happy life as I have a happy wife! Thanks Dahl Toyota!
The Best - Syork
This was my first time car shopping so I was a little nervous about the games dealers play. Ken Harris was trustworthy as well as straight forward which I loved. He went beyond his expectations of his job. He was motivating spiritually as well. Best of all when I pulled out the lot I didn't feel like I got cheated. I would recommend him to any first time buyers. When it's time to purchase a new car I will be going back to him.
Rough Experience - Tanya H
I'm happy that there are so many people that had a good experience at this dealership .... at least they didn't waste over 4 hours trying in vain to buy a camry from a seemingly completely inexperienced sales person. He was courteous, nice and was likely trying, but the overall experience was horrible. In 4+ hours of sitting and waiting you can see a lot. There seemed to be two "teams" working. One was the older men that you could tell had been in the industry for years, they were confident - almost arrogant...then there were the 'kids'. The new sales people that were trying, but consistently treated horribly by their older colleagues. Some conversations we overheard were downright uncomfortable for us to LISTEN to, couldn't imagine being the poor guy on the other end.
We really wanted to buy the camry - but somehow we just couldn't get to the signature line. They were going to call us in about 1/2 hour - 45 minutes when they were ready for us (we had 4 kids there with us, they were getting VERY bored) but the call didn't come. Not until the following Monday when someone called and asked "what it would take to bring us back in". Um....the call that we were supposed to get on Saturday?!?
In the end, we bought a ford. It was a MUCH better experience.
Excellent customer service! - And217
We helped our daughter lease a Rav 4 and Kela Smith was superb! We didn't know a lot about leasing and he walked us through everything. We feel that he took the time and care to get us exactly what we wanted. We would recommend Kela Smith to anyone!
Buyers should be very careful - Scott
Buyers should be very careful purchasing vehicles from this dealership. Dealer is known to have identified a vehicle with severe frame rust and proceeded to sell such vehicle to an unsuspected buyer at full market price. Dealership uses shady agents and is unwilling to rectify impacts as a result of its deceptive practices. Buyers should use extreme caution when considering a purchase from this dealership.
Awesome Dealership - Rav 4Woody
I am a widow and did my homework on line with different Toyota dealerships. I had picked out 3 dealershios to choose from. I started with St Cloud Toyota. I went there with my 2 sons. I had previously via email got all 3 dealershios down to bottom line on price. I wanted a Rav 4 in red. My sons and I walked onto St C,oud Toyota lot and started looking at the Rav 4's. Trevor the salesman came out and was very welcoming, informative and answered all our questions. He made mefeel so comfortable that icould have gone by myself. He was like talking to 1 of my sons. Needless to say they beat the other 2 dealers in price. Trevor even had them wash my vehicle and had it fikked up with full tank of gas. I fell in love with a charcoal grey one and Trevor gave me a red hoodie on too. They are awesome to work with.
Service on my leased car. - acw543
I am currently leasing a brand new car from iron trail with only 8000 miles on it. The car has so many problems, and this service department is incapable of fixing them. I bring my car in monthly for the SAME problems. Terrible customer service.
Damaged vehicle. - Jodi
We brought our vehicle there for a recall repair and they gave it back to us with front end damage after only having it for a few hours. They refused to repair or accept any responsibility for it while it was in their care. Not only was the bumper scraped and cracked, but license plate was torn in half. It had obviously been in a collision with another vehicle or stationary object.