Service excellence - MN Rao.
Pa & Nick, thanks for signing up my service request. You're re incredibly awesome.
Stewart "Stu" - your service, support and guidance is indelible
Great service. - Cckem
Sara explained everything throughly and in terms I found understand. Very warm and welcoming. She answered any questions I had and went above and beyond to make sure I understood
Great Experience - Mike K
I worked with Ann Scherer at Luther and am extremely happy I decided to do so. I had a bit of a weird situation with outside financing and a used car with some title-transfer delays. Ann, Dana, and Scott went above and beyond to help me not only get things taken care of, but worked to put my interests in front of their own. I got a spectacular deal on my new vehicle and would absolutely recommend them to anyone asking.
Easy to buy a car! - H Rightstuff
We had a particular make and model in mind, with specific features. Finding it was the hard part. The folks at Luther made buying it the easy part. Pricing was fair, trade in value was fair, financing was fast and easy. Very happy with the experience.
Great Experience with Laurie at Heintz Toyota in Mankato! - AliKayJ
Laurie Danberry was super friendly, knowledgeable and welcomed all questions I had (by email, phone, text, any medium!)! When I went in to lease the car, the payments were exactly what she quoted me so there were no surprises there and the whole leasing process was quick, smooth and easy. She worked above and beyond to get me the car I wanted and at the most affordable price possible. I definitely would recommend Laurie at Heintz Toyota in Mankato!
A happy customer. - Debbie Rieck
I stopped by this Toyota and saw the car I wanted. Susan Hoghaug helped me out. She was pleasant and knowlegable and so easy to work with. I would recommend that Toyota and especially if you're lucky enough to have Susan help you out. All of the people are so nice there!!!!
Thanks !!! - Brown Sugar
We recently traded in our Corrolla with over 220,000 plus miles . With such excellent service and attention, we are looking forward to working with Josh and Tate and the crew for the next 220,000! Thanks so much , we appreciate all you were able to do for us. It was much appreciated.
Bev and Marv M.
Rough Experience - Tanya H
I'm happy that there are so many people that had a good experience at this dealership .... at least they didn't waste over 4 hours trying in vain to buy a camry from a seemingly completely inexperienced sales person. He was courteous, nice and was likely trying, but the overall experience was horrible. In 4+ hours of sitting and waiting you can see a lot. There seemed to be two "teams" working. One was the older men that you could tell had been in the industry for years, they were confident - almost arrogant...then there were the 'kids'. The new sales people that were trying, but consistently treated horribly by their older colleagues. Some conversations we overheard were downright uncomfortable for us to LISTEN to, couldn't imagine being the poor guy on the other end.
We really wanted to buy the camry - but somehow we just couldn't get to the signature line. They were going to call us in about 1/2 hour - 45 minutes when they were ready for us (we had 4 kids there with us, they were getting VERY bored) but the call didn't come. Not until the following Monday when someone called and asked "what it would take to bring us back in". Um....the call that we were supposed to get on Saturday?!?
In the end, we bought a ford. It was a MUCH better experience.
A1 Dealership - Thunt300
No hassle, They did a great job!! No presure, & they found the truck I wanted even that it was 250 miles away, gave me a loaner until I got my new truck
Happy Toyota Owner! - Toyotalove
I was a HUGE skeptic of a Toyota being a Ford/Lincoln gal for years. I tried a 2016 Highlander and fell in love with it! My experience with Joel "Joe" Bittner my salesman at Walser was perfect...he answered all questions, made the process non-stressful, and made sure I was happy driving away with my new SUV...AND he came in on his day off because it worked with my schedule and when I could pick up the vehicle. I recommend Walser Toyota and especially Joe Bittner to anybody even considering a Toyota.
Buyers should be very careful - Scott
Buyers should be very careful purchasing vehicles from this dealership. Dealer is known to have identified a vehicle with severe frame rust and proceeded to sell such vehicle to an unsuspected buyer at full market price. Dealership uses shady agents and is unwilling to rectify impacts as a result of its deceptive practices. Buyers should use extreme caution when considering a purchase from this dealership.
Why make a service appointment? - Reviewer
Sales process was good and above average. But service wait is unacceptable. Called last week for a scheduled oil change on my vehicle and was told the next available appreciate was almost a week out. Got to my appointment time per me scheduling it and waited nearly 2 hours for a routine oil change. Ridiculous!
Service on my leased car. - acw543
I am currently leasing a brand new car from iron trail with only 8000 miles on it. The car has so many problems, and this service department is incapable of fixing them. I bring my car in monthly for the SAME problems. Terrible customer service.
Damaged vehicle. - Jodi
We brought our vehicle there for a recall repair and they gave it back to us with front end damage after only having it for a few hours. They refused to repair or accept any responsibility for it while it was in their care. Not only was the bumper scraped and cracked, but license plate was torn in half. It had obviously been in a collision with another vehicle or stationary object.