On 3/7/2014 3:20:49 PM jandre2001 wrote:
My wife and went into Maplewood Toyota and was greeted by Jay Engfer. We sat down, told him our needs and the price we wanted to stay in and he took care of us from there. His product knowledge is exceptional and I really felt that he was looking out for our best interest. Although we sat in a few cars we ended up driving away in the first one he recommended. I would definitely recommend him to my family and friends.
On 3/7/2014 2:11:06 PM johnhammerschmidt wrote:
after rear-end damage repaired at the toyota recommended next door body shop- arranged for maplewood toyota to check for possible brake and/or electrical system damage as well as oil change and window adjustment for my camery hybrid. was told 12v battery needed to be replaced for exorbitant price of $366 plus $60 for labor. after car was done with service I took $70 taxi to get my car and get to several scheduled appts. shortly after leaving lot my service engine light came on then codes on my car computer started flashing that hybrid computer was shutting down in traffic. car shut down dealer service told me to try and get it back to shop. restarted car and limped back to shop at 15mph. was assured car would be examined immediately. 45-60 min later asked service how long and what was wrong, they could not contact service tech and when finally did I was told it could be an hour or more and no answer to what was wrong.
1 hour later car was fixed and on repair invoice #833082 said "tech found fuel trim data cleared when battery replaced. cleared codes and test drove for relearn" to me this clearly lays the blame on service when battery was replaced. after several contradictory e-mails from Russ Bestler, service manager, who blamed body shop for problem and thought 2hrs to read some codes and reset computer was reasonable. he stated that repairs to brakes and battery did not warrant a test drive so there was no way they should have been aware of problem. they did do a test drive after this incident and left car covered in road salt residue. service manager said that body shop told him not to wash it for 30 days due to new paint. body shop completely denies this and says can be washed immediately.
Due to the inaccuracies of fact from Mr Bestler I have doubts about battery failure and labor charges and hold his service dept at fault for the subsequent problems.