Most courteous staff, very good services - Krishna
Every time I visit for service, it is best experience of courteous and understanding staff. Good service for any problem for the vehicle. Good ambience in the waiting areas with things to keep engaged.
Great Experience - Pete0896
We had a wonderful experience working with Dameon Trigo. He was helpful but not pushy. Dameon was knowledgeable and answered all the questions we had. We felt very comfortable working with him. He was a big reason why we chose to purchase our car from IGH Toyota. We are very happy with our Sienna!
Great customer service!!! - Bergsy34
We recently purchased a 2016 Rav 4 SE from Jeff Witt of Luther Brookdale Toyota. We were unsure of the make and style of vehicle we wanted, Jeff Witt provided us insight and information that made it clear that the Rav 4 was perfect for us. The entire Luther Brookdale staff was accommodating and friendly. In particular, Jeff Witt made this potentially stressful process convenient, informative and very stress free! Thanks for the great service, we look forward to future business with Luther Brookdale Toyota!!
Excellent service, transparency - Jessica
This was my 2nd time at the dealership. First time I bought new, this time I bought used (a demo car, only a year old, virtually new). I came back as it was such a pleasant experience the first time, and it was again a good experience. Friendly, non-pressuring sales staff, who are genuinely interested in helping the customer find the best "fit" for their family's needs and budget. I didn't once feel pressured to buy something I didn't need or couldn't afford. I ended up going with a used car rather than new and the salesman, Scott Smith, was very helpful and appropriate. I would have been completely turned off by a high pressure sales job and there was never any iota of that. The finance guys were clear in their explanations and the whole process was smooth.
Excellent experience! - car gal Mary
Worked with Lee Dady at Heintz Toyota and had an absolutely wonderful experience! He was very knowledgeable. Had an answer for every question and even brought up things I didn't think of. He was a man of integrity and I trusted him completely. As a woman, I felt respected and never talked down to. Would highly recommend Lee Dady to all of my friends!
Happy Campers - Up North Couple
This was the best car buying experience we ever had. From the moment we walked in the door Joe answered our questions and guided us through the process. We felt he went out of his way to get us the most money for our trade in. We bought a Rav4 Hybrid after going for a test drive. We liked the comfortable ride and easy handling. We have been driving the Toyota Prius and loved having a Hybrid but decided after 7 years it was time to switch to a larger vehicle. Joe found the color and model we wanted and will have it in later this week. We are very happy with our purchase.
Happy wife happy life! - Badapple71
We were leasing our previous Sienna and we were concerned with the miles getting close to our limits and Ken Koeller and the staff were able to figure a way to get our situation resolved and put us into a 2016 Sienna with similar features and in the color my wife wanted and the switch did not change our budget adversely either. I have a happy life as I have a happy wife! Thanks Dahl Toyota!
The Best - Syork
This was my first time car shopping so I was a little nervous about the games dealers play. Ken Harris was trustworthy as well as straight forward which I loved. He went beyond his expectations of his job. He was motivating spiritually as well. Best of all when I pulled out the lot I didn't feel like I got cheated. I would recommend him to any first time buyers. When it's time to purchase a new car I will be going back to him.
Rough Experience - Tanya H
I'm happy that there are so many people that had a good experience at this dealership .... at least they didn't waste over 4 hours trying in vain to buy a camry from a seemingly completely inexperienced sales person. He was courteous, nice and was likely trying, but the overall experience was horrible. In 4+ hours of sitting and waiting you can see a lot. There seemed to be two "teams" working. One was the older men that you could tell had been in the industry for years, they were confident - almost arrogant...then there were the 'kids'. The new sales people that were trying, but consistently treated horribly by their older colleagues. Some conversations we overheard were downright uncomfortable for us to LISTEN to, couldn't imagine being the poor guy on the other end.
We really wanted to buy the camry - but somehow we just couldn't get to the signature line. They were going to call us in about 1/2 hour - 45 minutes when they were ready for us (we had 4 kids there with us, they were getting VERY bored) but the call didn't come. Not until the following Monday when someone called and asked "what it would take to bring us back in". Um....the call that we were supposed to get on Saturday?!?
In the end, we bought a ford. It was a MUCH better experience.
Buyers should be very careful - Scott
Buyers should be very careful purchasing vehicles from this dealership. Dealer is known to have identified a vehicle with severe frame rust and proceeded to sell such vehicle to an unsuspected buyer at full market price. Dealership uses shady agents and is unwilling to rectify impacts as a result of its deceptive practices. Buyers should use extreme caution when considering a purchase from this dealership.
Awesome Dealership - Rav 4Woody
I am a widow and did my homework on line with different Toyota dealerships. I had picked out 3 dealershios to choose from. I started with St Cloud Toyota. I went there with my 2 sons. I had previously via email got all 3 dealershios down to bottom line on price. I wanted a Rav 4 in red. My sons and I walked onto St C,oud Toyota lot and started looking at the Rav 4's. Trevor the salesman came out and was very welcoming, informative and answered all our questions. He made mefeel so comfortable that icould have gone by myself. He was like talking to 1 of my sons. Needless to say they beat the other 2 dealers in price. Trevor even had them wash my vehicle and had it fikked up with full tank of gas. I fell in love with a charcoal grey one and Trevor gave me a red hoodie on too. They are awesome to work with.
ASK FOR TK - Ms
First time car buyer. New or used ask for Tom Kennedy (TK) he knows what he's doing and is so patient. Explained everything I needed to know. Seriously couldn't have asked for someone better
Service on my leased car. - acw543
I am currently leasing a brand new car from iron trail with only 8000 miles on it. The car has so many problems, and this service department is incapable of fixing them. I bring my car in monthly for the SAME problems. Terrible customer service.
Damaged vehicle. - Jodi
We brought our vehicle there for a recall repair and they gave it back to us with front end damage after only having it for a few hours. They refused to repair or accept any responsibility for it while it was in their care. Not only was the bumper scraped and cracked, but license plate was torn in half. It had obviously been in a collision with another vehicle or stationary object.