Amazing - mmagler1
Everyone was very nice and helpful! Doug took the time after I bought the car to help me hook up my blue tooth! Great Experience!
Great experince with no problems - elaine462
First time leasing a vehicle. Jim was great and walked my through everything I needed to know and do to complete the leasing process. Jenny was great in explaining all the options available to keep the car looking brand new. Pam in Finance was very thorough and helpful in explaining all the amounts that made up the total monthly lease payments. All three were great to work with during the entire process.
A pleasure - Alan
My wife and I were in the market for a new SUV and Luther Brookdale happened to be the 1st dealership we visited. Bruce helped us and answered questions, and at no time did we feel pressured or like we were being 'sold to.'
We visited other dealerships over the next few days and when it was time to get quotes, Bruce was prompt, professional, and fair to work with; a welcome difference from other dealerships! We agreed to terms over email, and signing the paperwork was easy and low stress. Bob, in the finance dept, was great to work with as well, and taught us a great trick about folding papers! Thanks Bob!
Overall, we were pleased with the buying process and are in love with our new car.
Excellent service, transparency - Jessica
This was my 2nd time at the dealership. First time I bought new, this time I bought used (a demo car, only a year old, virtually new). I came back as it was such a pleasant experience the first time, and it was again a good experience. Friendly, non-pressuring sales staff, who are genuinely interested in helping the customer find the best "fit" for their family's needs and budget. I didn't once feel pressured to buy something I didn't need or couldn't afford. I ended up going with a used car rather than new and the salesman, Scott Smith, was very helpful and appropriate. I would have been completely turned off by a high pressure sales job and there was never any iota of that. The finance guys were clear in their explanations and the whole process was smooth.
Happy wife happy life! - Badapple71
We were leasing our previous Sienna and we were concerned with the miles getting close to our limits and Ken Koeller and the staff were able to figure a way to get our situation resolved and put us into a 2016 Sienna with similar features and in the color my wife wanted and the switch did not change our budget adversely either. I have a happy life as I have a happy wife! Thanks Dahl Toyota!
Excellent Facility - CW
Everyone I met at Heintz was friendly. I recommend you ask for Laurie Danberry. She is very honest, knowledgeable, professional, and down right fun to work with.
Love my new Camry! - redcargirl
Gary Arrigoni is the best! We have bought four vehicles from him over the years and he is fun and easy to work with. He goes the extra mile in getting the right vehicle with all the features and in the color I wanted. Thanks Gary!
He is efficient, always keeps in touch during the car sale process by phone and attends to every detail!
I would highly recommend him as the one to find your next Toyota for you!
Excellent car purchase experience! - KYLE K BLASING
Kela Smith is an excellent resource to your automobile sales team! He & I communicated via email about a 2012 Dodge Challenger I was interested in. He was very quick & thorough with his communications with me. Upon visiting Walser Toyota last Wednesday; to take the car for a test drive, inspect it, etc; I was greeted by a very personable & professional Kela. He gave me all the information & led me through the steps of my purchase in a very positive manner leaving no questions unanswered. Thank you for your services & I will recommend you to anyone looking for an auto purchase!
The Best - Syork
This was my first time car shopping so I was a little nervous about the games dealers play. Ken Harris was trustworthy as well as straight forward which I loved. He went beyond his expectations of his job. He was motivating spiritually as well. Best of all when I pulled out the lot I didn't feel like I got cheated. I would recommend him to any first time buyers. When it's time to purchase a new car I will be going back to him.
Rough Experience - Tanya H
I'm happy that there are so many people that had a good experience at this dealership .... at least they didn't waste over 4 hours trying in vain to buy a camry from a seemingly completely inexperienced sales person. He was courteous, nice and was likely trying, but the overall experience was horrible. In 4+ hours of sitting and waiting you can see a lot. There seemed to be two "teams" working. One was the older men that you could tell had been in the industry for years, they were confident - almost arrogant...then there were the 'kids'. The new sales people that were trying, but consistently treated horribly by their older colleagues. Some conversations we overheard were downright uncomfortable for us to LISTEN to, couldn't imagine being the poor guy on the other end.
We really wanted to buy the camry - but somehow we just couldn't get to the signature line. They were going to call us in about 1/2 hour - 45 minutes when they were ready for us (we had 4 kids there with us, they were getting VERY bored) but the call didn't come. Not until the following Monday when someone called and asked "what it would take to bring us back in". Um....the call that we were supposed to get on Saturday?!?
In the end, we bought a ford. It was a MUCH better experience.
thank you - charhead
Very thoughtful and informative. Sales person. Matt and others talked to me rather than pushing me into a sale. First new car i have bought in a long time, really appreciated the low stress approach your dealership uses. Will highly recommend it to everyone!
Buyers should be very careful - Scott
Buyers should be very careful purchasing vehicles from this dealership. Dealer is known to have identified a vehicle with severe frame rust and proceeded to sell such vehicle to an unsuspected buyer at full market price. Dealership uses shady agents and is unwilling to rectify impacts as a result of its deceptive practices. Buyers should use extreme caution when considering a purchase from this dealership.
Service on my leased car. - acw543
I am currently leasing a brand new car from iron trail with only 8000 miles on it. The car has so many problems, and this service department is incapable of fixing them. I bring my car in monthly for the SAME problems. Terrible customer service.
Damaged vehicle. - Jodi
We brought our vehicle there for a recall repair and they gave it back to us with front end damage after only having it for a few hours. They refused to repair or accept any responsibility for it while it was in their care. Not only was the bumper scraped and cracked, but license plate was torn in half. It had obviously been in a collision with another vehicle or stationary object.